Great concept, but the Pesco/Vegetarian high protein options are very limited. Fish options are only salmon, you could also add other fish meals (i.e. tuna or shrimp) and add extra beans for more p... See more
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See what reviewers are saying
The food is great as well: tastes good, diverse menu, ideal portion size for me. Delivery was always within the indicated time window (16:00-22:00). They also give a more accurate estimate the day bef... See more
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The meals themselves are delicious. Good flavors; the meat, fish, or chicken is tender and not dry, but what I am currently really fed up with is that the delivery is a nightmare every single week.... See more
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Generally good. They have the best quality food among competition in my opinion and they are OK priced. Also looks healthier to me than most of the competition. They do make mistakes, though. Y... See more
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Company details
About Factor_Nederland
Written by the company
Krijg wekelijks een box vol lekkere, gezonde opwarmmaaltijden thuisbezorgd - vers bereid door onze chefs en klaar wanneer jij dat bent.
Met Factor eet je altijd hoe je wilt eten. Kies wekelijks je favoriete maaltijden en weet precies wat je eet. Andere plannen? Geen probleem. Wijzig, pauzeer of stop wanneer jij dat wilt.
Kies wekelijks uit vier dieetvoorkeuren: vegetarisch, flexitarisch, pescotarisch en keto. Mixen is altijd mogelijk. Zo makkelijk kan gezond eten zijn.
Onze chefs koken uitsluitend met verse ingrediënten van goede kwaliteit én ons team van diëtisten werkt continu aan het optimaliseren van de voedingswaarden per maaltijd. Dit zorgt ervoor dat je, zonder zelf te hoeven koken, van gezond gemak kunt genieten. Even opwarmen in de oven of magnetron en je kunt al in een paar minuten aan tafel - zo gepiept.
Bij Factor geloven we dat gezondheid bij goede voeding begint, iets waar we graag bij helpen. Hoe we dat doen? Met verse maaltijden vol voedingsstoffen die een steentje bijdragen om je gezondheidsdoelen te bereiken. En dat zonder tijd en energie te verspillen aan het doen van boodschappen, koken, de vaat en het uitpluizen van voedingsinformatie. Met Factor bespaar je tijd in de keuken en houd je tegelijkertijd de controle over je gezondheid.
Onze chefs koken uitsluitend met verse ingrediënten van goede kwaliteit én ons team van diëtisten werkt continu aan het optimaliseren van de voedingswaarden per maaltijd. Dit zorgt ervoor dat je, zonder zelf te hoeven koken, van gezond gemak kunt genieten. Even opwarmen in de oven of magnetron en je kunt al in een paar minuten aan tafel - zo gepiept.
Bij Factor geloven we dat gezondheid bij goede voeding begint, iets waar we graag bij helpen. Hoe we dat doen? Met verse maaltijden vol voedingsstoffen die een steentje bijdragen om je gezondheidsdoelen te bereiken. En dat zonder tijd en energie te verspillen aan het doen van boodschappen, koken, de vaat en het uitpluizen van voedingsinformatie. Met Factor bespaar je tijd in de keuken en houd je tegelijkertijd de controle over je gezondheid.
Healthy Meals – Ready When You Are
Written by the company
- Drukke dag? Eet altijd lekker, vers en voedzaam. Even opwarmen en klaar.
- Kies wekelijks uit zes dieetvoorkeuren: vegetarisch, chefs-choice, pescotarisch, keto, eiwitrijk en caloriebewust. Mixen is altijd mogelijk. Zo makkelijk kan gezond eten zijn.
Contact info
Netherlands
- factormeals.nl/contact
- factormeals.nl
3.6
Average
1k reviews
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My meals never arrived
My meals never arrived, but they say it did and they won’t help me.
Worst experience
No help
15 June 2025
Unprompted review
Reply from Factor_Nederland
Hi Jonathan. We’re really sorry to hear you had a bad experience, that’s definitely not what we aim for. My apologies for the missed delivery and that our customer care team didn’t support you properly. I recommend reaching out to us again via factormeals.nl/contact, as we should be able to tell you exactly where your box was delivered. We’ll take a look with you right away. Best, Nicole from Factor
The meals are very tasty
The meals are very tasty, well packaged and the delivery is great. I eat one meal a day + one I prepared myself. I'm using the service to kick off my cutting phase so it's very convenient + great macros, but generally even if you consider the time you save, the groceries and manpower it takes to cook, it's too expensive for me to use without a discount code especially considering most meals are 500-700 calories.
Saying this, it's a situational service, but it's the same with other similar providers so I don't hold it against Factor :) This is definitely the service I will use when needed!
15 June 2025
Unprompted review
Reply from Factor_Nederland
Hi Lena,
Thank you for your review! We’re so glad to hear that you enjoy the meals and find the service convenient, especially for your cutting phase. We understand that the pricing can be a factor, and we appreciate you highlighting that. It’s great to know that despite this, you see Factor as a service you’ll use when needed.
If you ever need a discount code or have any other feedback, feel free to reach out! We’re always here to help.
Best regards,
Zora from Factor
Meals perfect, delivery terrible. I cancel sorry
Meals are really good. Like really top quality.
But delivery is terrible. Never saw that.
And that is a pity because the main objective of this service is «worry free delivery at home » gaining time and not needing to do groceries anymore.
This is why I wanted to use factor instead of buying ready to eat meal from supermarket. Because they deliver and you don’t have to go.
The delivery is so bad, never on time, you basically need to be at home the all day waiting for them. Today they said my box was delivered and added a picture that was actually not my building nor the neighbor one. I had to ring the door of 4 other buildings to be sure the box was not there … honestly, would be faster and more reliable to just go to the supermarket. And when I ask to have another box delivered they say it is not possible. Well so how am I going to eat? I trusted the service. I outsource this pain and paid for that and now I don’t only have the problem that I don’t have my box but as well I need to find another solution myself.
This is really not professional.
Obviously I asked for refund and cancel my subscription.
Their customer service is really nice but poor guys they don’t have a lot to offer to help as basically, if your box is lost, then they reimburse you and see you next time.
For the customer service who is going to read this message: can you let me know when you change your delivery supplier? I don’t know which one you are currently using but change fast. They are ruining your brand.
2 June 2025
Unprompted review
Reply from Factor_Nederland
Hi Morgane,
Thank you for your feedback. We’re really sorry to hear about the delivery issues you’ve experienced, as we understand how important timely and reliable service is for our customers. It’s great to know that you enjoy the meals, but we completely understand your frustration with the delivery experience.
We’re constantly working to improve our services, including delivery, and your feedback is very valuable in helping us identify areas where we can do better. We will definitely look into your delivery concerns and take the necessary steps to resolve them.
If there’s anything else we can do to assist you or address your concerns, please don’t hesitate to reach out. We genuinely appreciate your feedback and hope to have the opportunity to serve you better in the future.
Best regards,
Zora from Factor
It taste and looks pretty good
It's been a positive experience to me, I like the dishes, it's convenient and well balanced.
19 May 2025
Unprompted review
Reply from Factor_Nederland
Hello Jeff. Thank you for these beautiful words. I am so happy to hear that it fits you so well! We hope we can continue to surprise you for many more years to come. Enjoy! Best, Nicole from Factor
Reply from Factor_Nederland
Hi Clair! Bedankt voor je geweldige 5-sterren review! Fijn om te horen dat alles super lekker was! Hopelijk eet je nog lang met ons mee. Mocht er nog vragen zijn, dan hoor ik dat graag.
Groetjes,
Zora van Factor
The food is good but the delivery is…
The food is good, but the delivery service is really sub-par. I was at home, but the delivery driver couldn’t find my house and claimed I wasn’t there. They suggested delivering the next day to my neighbors since I mentioned I wouldn’t be home. (And great, one day without food.) However, they again claimed I wasn’t home (but you were supposed to deliver it to my neighbors?!) When I called, they told me, “I should’ve been home.” Really?!
I really want this service to be good, but I can’t trust them for my weekly meals, which is a shame because the rest of the process is great. I’ve canceled my subscription until maybe one day this is fixed.
6 May 2025
Unprompted review
Reply from Factor_Nederland
Hi Franklin,
Thanks so much for your honest feedback. I completely understand your frustration. It’s incredibly disappointing when the delivery process doesn’t match the quality of the meals, especially after you made a clear plan for an alternative drop-off. That kind of miscommunication is not what we aim for, and I’m really sorry it led you to cancel. I’ll make sure your experience is shared with the right team so we can keep improving. If you ever feel like giving us another try, we’d love the chance to do better.
Kind regards, Bente from Factor
Good food but too expensive to do…
Good food but too expensive to do often. We wish you can just order the meals you want without a subscription also. The salmon with pesto is everyone's favorite.
Yee I know I can skip weeks but I skip all the ones without salmon
27 April 2025
Unprompted review
Reply from Factor_Nederland
Hi L.J.,
Thanks for the review. You're not locked into a membership! With Factor, you have a flexible subscription. This means you can pause your box or cancel your membership any week before the deadline (Wednesday 11:50 PM). So you’re in control, do what works best for you ;)
Best, Bente from Factor
Good taste, but small and pricey
The meals are good, but too small for the price. The app should offer the possibility to have a larger version of the meals.
22 April 2025
Unprompted review
Reply from Factor_Nederland
Hi Barreto, our freshly prepared meals are designed based on the Dutch Nutrition Centre’s ‘Schijf van Vijf’ guidelines. This means each portion contains at least 150 grams of vegetables, a maximum of 700 calories (or up to 850 calories for keto meals), mostly whole grain products, healthy protein sources, and as many nutritious cooking fats as possible. Our goal is to offer a complete and balanced meal with every recipe. Of course, we understand that everyone has different needs. I’ve passed your feedback about the portion sizes on to my colleagues from the recipe team. Kind regards, Julian from Factor
It's a great idea and maybe it's even better
It's a great idea and hell that you're doing this, but there are also a few points. 1. If the delivery is delayed, it'll be great to get a message about it since we're paying for it. 2. Sometimes there are dishes with a lot of spices. If you don't have enough, you can salt them, but you've a lot, you can't do anything anymore...
16 April 2025
Unprompted review
Reply from Factor_Nederland
Regarding the spiciness of some dishes, I completely understand that it can be a challenge to adjust the flavors if there is too much spice. I will make a note of this and pass it on to my colleague. Your feedback is invaluable, and we are always looking for ways to improve our service. Thank you once again for your review! tion along for improvement.
Regarding the spiciness of some dishes, I completely understand that it can be a challenge to adjust the flavors if there is too much spice. I will make a note of this and pass it on to my colleague. Your feedback is invaluable, and we are always looking for ways to improve our service. Thank you once again for your review! Kind regards, Zora
Disgusting crap
Disgusting crap. On top of that if you register an email address with them you get spam from weird sites. As far away as possible.
13 April 2025
Unprompted review
Reply from Factor_Nederland
Hello Michal. Sorry to hear you’ve had such a negative experience – that’s definitely not what we want for anyone. We take this kind of feedback seriously, especially the part about spam, as that really shouldn’t be happening. Can you please contact our customer service via factormeals.nl/contact? Then we can help you further! Kind regards, Hannah from Factor
If you’re open to it, we’d love to look into this further for you. Just let us know!
Poor delivery service
I got an email my box was not delivered because I was not home. I was at home and no one rang the bell or my mobile that day.
I contacted support asking to get the box the following day and drop it off at the neighbours because I was not there on that day.
I am still waiting for my box although I was already billed.
1 April 2025
Unprompted review
Reply from Factor_Nederland
Hi NIkeleta,
I'm really sorry to hear that your box wasn’t delivered even though you were home, and that you’re still waiting for it despite being charged. That’s definitely not the experience I want for you.
I understand how frustrating this must be, especially after reaching out to customer care and making alternative delivery arrangements. I’d love to look into this for you and find a solution. Could you send a message via factormeals.nl/contact so I can assist you further?
Again, my sincere apologies for the inconvenience. I hope to resolve this for you as soon as possible. Kind regards, Bente from Factor
Ofcourse the first week is exciting and…
Ofcourse the first week is exciting and you have your meals ready, and healthy. The second week is still okay-ish. But the repetition of the meals makes it quite boring. Always a big chuck of chicken filet for chicken. It tastes quite ok, but unfortunately quite boring after eating the similar thing week on week. Which is why I also am taking a break from Factor to eat something else for a change. If you had a wide variety to choose from, then that would be a big plus. And you know, healthy doesn't have to be boring ;)
23 March 2025
Unprompted review
Reply from Factor_Nederland
Hi Roshni, thank you for writing a review! We regularly add new meals to the menu to keep it diverse. Hopefully, we'll see you back soon so you can try the new meals :) Kind regards, Julian from Factor
Awful experience with this company
Awful experience with this company, they can't provide me a refund of the manual payment I made for 1.5 month already. They either can not provide a proof that they made a refund. Their support is responsive, but useless, giving just formal replies and unhelpful advice a-la "check your mail" or "check your bank account from time to time" (wow, thanks, what a revelation!). I don't recommend it to anyone, especially never do manual bank transfer payments, their system doesn't seem to work.
26 March 2025
Unprompted review
Reply from Factor_Nederland
Hi Artem, sorry to hear your refund hasn’t been processed yet. Refunds typically take up to 10 business days, so you should have received yours by now. Could you please contact us again via factormeals.nl/contact with a screenshot of the manual payment? We’ll be happy to look into it for you! Kind regards, Julian from Factor
All of a sudden in my 4th week
All of a sudden in my 4th week, They said that they couldn’t deliver my food because i wasnot home?! I was literally home the all day… I connected the support and someone called Micheale just kept insisting that she cant do shit other than sending it on monday and she wouldnt know which time it would arrive. I told her that im working till 5 and i cannot get it before 5. Then she ended my conversation just like that what a disrespectful person! Changed my all view of the company! Definitely go buy another subscription instead of factor, customer service is crap!!!
16 March 2025
Unprompted review
Reply from Factor_Nederland
Hey Deny, it's unfortunate that you had such an unpleasant experience with our customer service. If a delivery is missed, even accidently or because of a communication error, we do try our best to make sure to still deliver it. Because of the delivery schedule and to drive as sustainable as possible that's not always a goal we can achieve unfortunately. Redelivery could be made possible with a delivery comment the following day. We do sincerely apologize if the employee was disrespectful in any way! - Milla
First delivery
First delivery, I went home on a sunny day. Then I get the email, I am not at home. Ok fine, this happens. Then I get an email with in large and bold 12:00 tomorrow. I am like ok, great. My flatmate is working from home, so should be fine. Nothing. I call when I get home. Sorry you should have CALLED before 12:00 to plan a new delivery. NO REFUND, nothing on my first order. I do immediately know how this thing works. And you made the initial mistake. Basically robbed of 50 euro's..
9 March 2025
Unprompted review
Reply from Factor_Nederland
Hi Teun, I'm sorry to hear we weren't able to deliver your meals. If no one is home during delivery, the neighbors aren't available and no alternative delivery instructions are provided, we have to take the meals back. We notify you to call us to reschedule, but if we don't hear back in time we can only donate the fresh meals to the Food Bank. Feel free to contact us via factormeals.nl/contact if you'd like us to review your situation. Kind regards, Julian from Factor
Food is delicious and tastes 100%fresh
Food is delicious and tastes 100% fresh. Why not 5 stars? I wish there were kid's menus, and bigger portions.
5 March 2025
Unprompted review
Reply from Factor_Nederland
Goodmorning Evelin! Thank you so much for your kind words about our food! I'm glad to hear that you found it delicious and fresh. I appreciate your feedback regarding the kid's menu and portion sizes. It's always helpful to know how we can improve, and I will definitely take your suggestions into consideration. Thanks again. Kind regards, Zora from Factor
Great quality and taste but could be slightly bigger portions
I had good experience with Factor Meals, the ordering process and setup is quite convenient and the food is good quality, tastes really nice! I also like that you can choose your meals based on your preferences (keto, low-calorie, high-protein etc.). The only thing I'm not fully satisfied with is the portions, it's enough not to say it's too little but most of the times I don't feel full from the meals. I think a slight increase in portion would be a great improvement!
5 March 2025
Unprompted review
Reply from Factor_Nederland
Goodmorning Sára! Thank you so for your thoughtful review! I'm glad to hear that you had a good experience with Factor Meals and enjoyed the ordering process and the quality of the food. It's great to know that you appreciate the variety of meal options based on your preferences. I understand your concern about the portion sizes. We always strive to improve, and your feedback about increasing the portions is valuable. I hope you continue to enjoy your meals, and please feel free to share any more suggestions you might have! Kind regards, Zora from Factor
Subscription reactivation
I tried it once and the food was fine. After that I cancelled the subscription and forgot about them. More than 2 month passed the service automatically renewed the subscription and started delivery the food to my neighbors when I was out of country.
The support just ignoring everything and refuse to refund. Strongly recommend to ban all transactions from them and delete your banking cards from the app.
27 February 2025
Unprompted review
Reply from Factor_Nederland
Goodmorning Leonid, thank you for sharing your experience. I'm truly sorry to hear about the issues you've encountered with your subscription and the lack of support you received. The membership is not intended to activate automatically. Did the customer service representative explain what the exact cause was? If not, please reach out again via the link https://www.factormeals.nl/contact. We would be happy to explain it to you once more. Regards, Zora from Factor
Great food- bad customer service
Great food, worse customer care. I had paused my box for this week in the app. They charged me anyway! I tried to contact them via the phone, nobody picks up- but the call goes directly to a customer care review? On insta they told me to send a private message, only to ignore that too? Facebook is is an automated reply and there is no other way to contact them? If this is how they work, I will have to cancel the subscription
24 February 2025
Unprompted review
Reply from Factor_Nederland
Hi Ade, I'm sorry to hear about your experience with our customer service. It’s unusual that you didn’t receive a reply to your private messages or phone calls. Could you please try calling us again during the business hours listed on factormeals.nl/contact? You should be connected to a customer care agent right away. Kind regards, Julian from Factor
Do not order!
Ordered up to twice but never delivered. Now 2 months more hassle with the bill. Do not order!!
1 January 2025
Unprompted review
Reply from Factor_Nederland
Hi Esmee. That sounds really frustrating! Sorry for the trouble. Please contact our customer service and we will help you further! Kind regards, Hannah from Factor
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