Great concept, but the Pesco/Vegetarian high protein options are very limited. Fish options are only salmon, you could also add other fish meals (i.e. tuna or shrimp) and add extra beans for more p... See more
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See what reviewers are saying
The food is great as well: tastes good, diverse menu, ideal portion size for me. Delivery was always within the indicated time window (16:00-22:00). They also give a more accurate estimate the day bef... See more
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The meals themselves are delicious. Good flavors; the meat, fish, or chicken is tender and not dry, but what I am currently really fed up with is that the delivery is a nightmare every single week.... See more
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Generally good. They have the best quality food among competition in my opinion and they are OK priced. Also looks healthier to me than most of the competition. They do make mistakes, though. Y... See more
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Company details
About Factor_Nederland
Written by the company
Krijg wekelijks een box vol lekkere, gezonde opwarmmaaltijden thuisbezorgd - vers bereid door onze chefs en klaar wanneer jij dat bent.
Met Factor eet je altijd hoe je wilt eten. Kies wekelijks je favoriete maaltijden en weet precies wat je eet. Andere plannen? Geen probleem. Wijzig, pauzeer of stop wanneer jij dat wilt.
Kies wekelijks uit vier dieetvoorkeuren: vegetarisch, flexitarisch, pescotarisch en keto. Mixen is altijd mogelijk. Zo makkelijk kan gezond eten zijn.
Onze chefs koken uitsluitend met verse ingrediënten van goede kwaliteit én ons team van diëtisten werkt continu aan het optimaliseren van de voedingswaarden per maaltijd. Dit zorgt ervoor dat je, zonder zelf te hoeven koken, van gezond gemak kunt genieten. Even opwarmen in de oven of magnetron en je kunt al in een paar minuten aan tafel - zo gepiept.
Bij Factor geloven we dat gezondheid bij goede voeding begint, iets waar we graag bij helpen. Hoe we dat doen? Met verse maaltijden vol voedingsstoffen die een steentje bijdragen om je gezondheidsdoelen te bereiken. En dat zonder tijd en energie te verspillen aan het doen van boodschappen, koken, de vaat en het uitpluizen van voedingsinformatie. Met Factor bespaar je tijd in de keuken en houd je tegelijkertijd de controle over je gezondheid.
Onze chefs koken uitsluitend met verse ingrediënten van goede kwaliteit én ons team van diëtisten werkt continu aan het optimaliseren van de voedingswaarden per maaltijd. Dit zorgt ervoor dat je, zonder zelf te hoeven koken, van gezond gemak kunt genieten. Even opwarmen in de oven of magnetron en je kunt al in een paar minuten aan tafel - zo gepiept.
Bij Factor geloven we dat gezondheid bij goede voeding begint, iets waar we graag bij helpen. Hoe we dat doen? Met verse maaltijden vol voedingsstoffen die een steentje bijdragen om je gezondheidsdoelen te bereiken. En dat zonder tijd en energie te verspillen aan het doen van boodschappen, koken, de vaat en het uitpluizen van voedingsinformatie. Met Factor bespaar je tijd in de keuken en houd je tegelijkertijd de controle over je gezondheid.
Healthy Meals – Ready When You Are
Written by the company
- Drukke dag? Eet altijd lekker, vers en voedzaam. Even opwarmen en klaar.
- Kies wekelijks uit zes dieetvoorkeuren: vegetarisch, chefs-choice, pescotarisch, keto, eiwitrijk en caloriebewust. Mixen is altijd mogelijk. Zo makkelijk kan gezond eten zijn.
Contact info
Netherlands
- factormeals.nl/contact
- factormeals.nl
3.6
Average
1k reviews
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Using Factor has been a God send for me…
Using Factor has been a God send for me and my family. Who doesn't want to save time, and eat deliciously prepared meals each day?
We love it!
13 February 2025
Unprompted review
Reply from Factor_Nederland
Hi DeAdrienne! Thank you so much for your kind words! I'm thrilled to hear that Factor has been a game-changer for you and your family. Saving time while enjoying delicious meals is something we all strive for, and I'm glad we're able to help make that happen for you. If you have any feedback or suggestions, feel free to share—I’d love to hear more about your experience! Kind regards, Zora from Factor
Really bad customer service
Really bad customer service. You have to pay for a box you didn’t even receive.
1 February 2025
Unprompted review
Reply from Factor_Nederland
Hi Stas, I'm sorry to hear that you have to pay for a box you didn't receive. I'll be happy to look into it once again for you. You can contact us via factormeals.nl/contact! Kind regards, Maartje from Factor
The meals are tasty and it is very…
The meals are tasty and it is very convenient.
2 February 2025
Unprompted review
Reply from Factor_Nederland
Hi Su, thanks for sharing your review. 5 stars! Enjoy all your delicious meals. Kind regards, Maartje from Factor
Restaurant quality in a decent portion…
Restaurant quality in a decent portion size and very easy for someone who doesn't have time or isn't able to cook for them self.
19 January 2025
Unprompted review
Reply from Factor_Nederland
Hi Luisa! Thank you for taking the time to leave a review! I'm glad to hear that you enjoyed our meals and found the portion sizes to be decent. If there’s anything we can do to make your experience even better, please let us know. Your feedback is valuable to us! Kind regards, Zora from Factor
Nightmare deliveries, good food
Overall the meals were tasty and varied, but I cancelled my membership because the delivery service was a nightmare. The drivers don’t always call and they refused to deliver my meals, despite the driver not calling on a second day of waiting around for the food. No effort to make it right, so I cancelled. Pity.
15 January 2025
Unprompted review
Reply from Factor_Nederland
Hi Max! So sorry to hear that something went wrong with the delivery, that's not how it's supposed to go. You can ask for the driver to always call you in your delivery comment. You can always contact us so we can help you further on hellofresh.nl/contact-us. We want to make the experience as pleasurable as possible for you. :) - Milla
Meal Portion is Too Small
The meals are quite tasty. The problem is simply that they are too small. For the price, it's just not worth it. I have to have something else with the meal to feel full, which adds to the overall cost of each meal. Keep the taste, increase the size of the meal, and don't increase the price and I'll come back.
12 January 2025
Unprompted review
Reply from Factor_Nederland
Hi John! Thank you for your honest feedback and we're sorry to hear that you had an issue with the portion sizes. Our portions are based on the Dutch Health Council's Guidelines for a Healthy Diet. These guidelines are taken as the basis for creating our recipes and advise around 100 grams of fish or meat, 200 grams of vegetables and 80-100 grams of carbohydrates (pasta, potatoes, rice, etc.) per person. We'll definitely take your feedback into account though! -Milla
I would have left 5 stars for the…
I would have left 5 stars for the concept but the variation and quality are missing the mark.
Your vegetarian options are only two each week. They're the same two meals every other week.
If your target market is people who want healthy meals I would recommend more veggie options that focus on proteins and not so much starches. Also healthy people usually stay away from pork.
Healthy people usually don't mind paying a higher price for quality. Personal health is more important than money.
10 January 2025
Unprompted review
Reply from Factor_Nederland
Hi Robert. Thanks so much for your feedback – we really appreciate it! We totally get where you're coming from about the veggie options and the focus on proteins over starches. We're always working on improving and your input will definitely help guide us .We’re also taking note about the pork options and will see how we can better cater to those looking for more balanced, healthy choices. We’re glad to hear that you’re willing to invest in quality, and we want to make sure we’re offering that at a good value for you. Kind regards, Hannah from Factor
Worth trying out, but it's a bit annoying.
They sometimes forget to send a meal, which is really bad when you have already planned your meals ahead. Their support is quite responsive, at least.
The fact that they select random meals for you if you don´t remember every single week to select what you want is really annoying, especially for people that have any sort of food restriction.
It's worth trying out if you have a discount on the first few boxes.
9 January 2025
Unprompted review
Reply from Factor_Nederland
Hello Marcelo. Thanks for your feedback. We’re really sorry to hear about the missing meal—that’s definitely not how it should go, especially when you’ve planned everything ahead. We’re glad our support team could help, but we understand how frustrating the random meal selection can be if you forget to choose, especially with food restrictions. Kind regards, Hannah from Factor
The food is good but the regular prices…
The food is good but the regular prices after the first order discount are quite expensive.
1 December 2024
Unprompted review
Reply from Factor_Nederland
Hello Filipe. Thanks for your feedback! 😊 Great to hear you’re enjoying the food. We understand that the regular prices can feel a bit high after the discount. We try to provide the best quality and convenience, but we’ll definitely take your comment on board. Kind regards, Hannah from HelloFresh
Lack of sufficient vegetarian options
I've decided to use this service for an upcoming busy period in my life to order six dinners per week. The food is tasty and I can see that there are many options for non-vegetarians. The same cannot be said for vegetarian meals. Usually, there are two or three options, which means I have to order three portions of each and eat very repetitive meals. And the following week, only one of the options changes, so it gets really boring really fast. This also means that you cannot choose low-calorie, high-protein or non-spicy vegetarian meals because you only have two options to start with. Some meals also do not have sufficient protein and not filling enough - for example, the risotto has very little protein (3g per 100g) and you end up feeling like you need another meal on top of that.
All in all, I'm planning to try other similar services to find better vegetarian options because right now, I don't think this service is delivering what it promises. But I believe it's a really good option for non-vegetarians.
4 December 2024
Unprompted review
Reply from Factor_Nederland
Hi Seda, thank you for your feedback about the variety in our vegetarian meals! I’m sorry to hear that you’re not feeling fully satisfied after your meals. We’re constantly working to expand our menu to cater to all preferences, and I’ve shared your feedback with the relevant team. Hopefully, you’ll notice more vegetarian options soon! Kind regards, Julian
Bye money bye box
I like the food, its great, its handy if you have a busy schedule.
But when the delivery can’t be delivered you get a deadline to reschedule which inconvenient if you have to call for that.
There is no other methode to plan a second delivery.
And when you miss the deadline which is 12:00 apparently you don’t get your delivery or your money back.
So what happens with the food?
It just get thrown away?
2 December 2024
Unprompted review
Reply from Factor_Nederland
Hi Rael,
Thank you for your review! We’re also available via chat (factormeals.nl/contact-us) and on social media! Indeed, we ask that you contact us before 12:00 PM the following day for a redelivery. This is because we assume someone is home during the initial delivery. Since we’re dealing with fresh food, we aim to redeliver as quickly as possible, which is why the deadline is 12:00 PM. If no redelivery is requested, the box is donated to a food bank, as we strive to avoid waste!
Best regards,
Bente from Factor
Not really tasty
Not really tasty, most meals only contain 380 grams. Which is not enough to feed even one person
25 November 2024
Unprompted review
Reply from Factor_Nederland
Hi Mylan, thank you for your review. Our freshly prepared meals are composed based on the 'Schijf van Vijf' guidelines of the Nutrition Center. This means at least 150 grams of vegetables per portion, a maximum of 700 calories (with the exception of keto meals that contain a maximum of 850 calories), mainly whole grain products, healthy protein sources and as many healthy cooking fats as possible. Our goal is to serve a complete meal with sufficient nutrients with each recipe. We understand that not everyone has the same needs. I have passed on your feedback regarding the portion sizes to my colleagues in the recipe team. Kind regards, Maartje from Factor
Easy
Easy, fast and lekker. The only bad things is that everything comes in plastic, they should make eco friendly packages
7 November 2024
Unprompted review
Reply from Factor_Nederland
Hi, thank you so much for your feedback! I'm glad to hear you found the experience easy, fast, and enjoyable. I completely understand your concerns about the plastic packaging, and I agree that eco-friendly options would be a great improvement. I appreciate your suggestion and will definitely keep it in mind for the future. Thanks again for your support! Kind regards, Zora Factor
It is superconvenient to get healthy…
It is superconvenient to get healthy meals prepared for you and i find the meals generally very tasty and balanced, packed with veggies. I looked into factor meals to support my intermittent fasting shedule and it is simply great and convenient to put them in oven at my convenience After a while you get to know which meals you like most so also there i dont see issues and they offer new meals regularly.
11 November 2024
Unprompted review
Reply from Factor_Nederland
Hi, thank you so much for your thoughtful review! I'm really glad to hear that you find the meals tasty and balanced, and I appreciate you highlighting the convenience we offer, especially for your intermittent fasting schedule. It's great that you've discovered your favorite meals and enjoy the variety with the new options being introduced regularly. Your feedback means a lot, and I hope you continue to enjoy your meals! Kind regards, Zora Factor
Bad delivery service
Worst delivery service ever, they gave you a time and they change it 4 time you you ended up staying at home full day and then they change the delivery for next day. This happened with 3 deliveries. They also change the menu and didn't include salmon. In general bad service.
11 November 2024
Unprompted review
Reply from Factor_Nederland
Hi Miriam! Thank you for sharing your experience. I truly apologize for the frustration you faced with the delivery service and the changes to your orders. Your feedback is important to me, and I will make sure to address these issues with the team to improve our service. I appreciate your patience and understanding, and I hope we can provide a better experience for you in the future. Kind regards, Zora Factor
Very annoying YouTube ads.
10 November 2024
Unprompted review
Reply from Factor_Nederland
Hi Daan, I am sorry to hear that you are annoyed by our YouTube ads! I will pass the feedback to the right department :) Kind regards, Maartje from Factor
Very bad experience, has E- numbers
Im an athlete and wanted to try fresh cooked meals. My stomach felt really bad after eating these meals. The meals have E numbers and it has preservatives in it. I felt really bad for 2 days after eating these meals. I wouldn't recommend this company. I threw away 6 meals.
5 November 2024
Unprompted review
Reply from Factor_Nederland
Hi Joeri! Thank you for sharing your experience. I'm sorry to hear that you didn't find the meals enjoyable. Could you possibly specify which particular meals you didn't like? I would appreciate knowing this so I can pass your feedback on to my colleagues who are responsible for it. You can reach customer service via this link: https://www.factormeals.nl/contact. I look forward to hearing from you! Kind regards, Zora Factor
too many youtube ads
They bombard me every 5 minutes with youtube ads. i'll never buy their product.
1 November 2024
Unprompted review
Reply from Factor_Nederland
Hi Andy! Hi X, I'm so sorry to hear that you didn't have a good experience with our ads; that's certainly not our intention. My apologies. Best regards, Nicole from Factor
The food is very tasty
The food is very tasty! The only thing I would like more of is Volume, I often finish a dish and still feel hungry although the dish had 500+ kacl. Otherwise very good 👍
30 October 2024
Unprompted review
Reply from Factor_Nederland
Hi! Thank you for sharing your feedback. I'm glad to hear that you enjoyed the food! I understand your point about wanting a bit more volume. We want you to leave feeling satisfied! We appreciate your input and will definitely pass it on to my colleagues who are responsible for this. I hope you continue to dine with us. Kind regards, Zora Factor
Terrible!!!!!
Terrible experience. Order wasn't delivered because driver said no one was home( I work from home so thats impossible) didnt get a phone call and even though I put in the option that they can hand it over to my neighbours. Ended up calling the next day since I was working. They told me that I was too late and had to call within 12 hours?? So basically lost my money and got told to F off.
28 October 2024
Unprompted review
Reply from Factor_Nederland
Hi Samir! I’m truly sorry to hear about your experience. It’s frustrating when expectations aren’t met, especially when you’re home and have provided alternative delivery instructions. I understand how disappointing it must be to feel like your concerns were dismissed. It is correct that if a redelivery can be scheduled, you need to inform us by 12:00PM. If the first delivery has failed, you will also receive a notification from us that the delivery was unsuccessful. Did you perhaps miss this? If you have any further questions, please let me know. Kind regards, Zora Factor
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