Factor_Nederland Reviews 

Good taste, easy to heat up and eat. Very convenient.

Only minus (and a big one): the portions are small and kinda expensive for what you are getting. I wouldn’t mind the price, if it were a full decent portion and i felt full after eating it. That is not the case - i usually have to supplement with more food to feel full. I am still debating if it’s worth it in the long run. It’s a pity, because it’s a great concept, i love the convenience of it and i like the meals. But am STARVING on the small portions provided.

The food is good, and typically delivery is on time and friendly.

However, if something goes wrong, prepare to experience the worst customer service of your life.

Customer service agents might as well be robots who are not allowed to veer off script. In fact, I am not entirely convinced of have spoken to a human once, either via chat or phone.

It took a 15 minute call and 45 minute chat to be told that:
1. Only the account holder can change a delivery instruction
2. An account holder can add an authorised user but ONLY via a phone call and NOT online

Why they can’t just tell you that within the first two minutes of a phone call, after you’ve just said you’re phoning on behalf of your partner (who is out of the country), will remain a mystery.

They also charged my non-account holding bank account without delivering food.

Oh, and I’m not allowed to file a complaint because I’m not the account holder.

UPDATE: when the account holder tried to change the delivery times, he ran into the issues too, and was unable to be helped.

Horrible company! Manipulation and spamming like crazy

My very first box of 6 meals I never received it. Waited for 6 hours (16:00-22:00). Tried to reach support, the agent never helped cause he clocked out apparently as it was late, and as a result I didn't eat at all. As they were suppose to deliver next day, i reached out to an agent again I asked him to give me specific time of the delivery because there is no luxury of wasting another 6 hours, however he couldn't even tell me at least if they would come morning or afternoon. (Not even to suggest me to prioritize my box, as it was late by a day, just said how busy they are). I managed to get a refund along with the late box. On top of that, when I asked again about the approximate time he insulted me by saying "might as well ask your bank about it" and then he left (Othewise I can assume their agents literally don't understand English). Another agent, afterwards, informed me that there was an error with the system and my box was never created. So I was like ok, the last agent not only insulted me but he left me with the impression that my box is gonna arrive. Imagine a costumer putting his order 1 week prior, pays 2 days in advance and gives a window time delivery of 6 hours,to get insulted, waste his time, get frustration, and stay with empty stomach.

Meals are very tasty ,delivered on time at reasonable price

Tasty & convenient but very limited dietary preferences. Evening seems to have milk, cream, or cheese! Even the limited fish options have added dairy in it!

Very delicious! Convenient! It taste fresh and its enough food.

I first ordered food from Factor because I dont have much time to go to supermarket, prepare, and cook. This is the only shop that provide variety of food choices. The taste is great. Only thing that I think that it should be improved is the size of the portion. I normally dont eat a lot. The mealbox from AH supermarket is enough for me but not Factor. The price of AH meal box is €5. Full price of factor products are almost double.

The whole user interface is a mess - it's not simple to just order your meals, pay and then get your delivery.

I received double orders - ask the agent about it and was promised not to be charged then received charges. Then after back and forth with 4 agents they still haven't resolved the issue.

I would avoid if you truly want a stress free life. Also the vegetarian meals aren't worth it.

The meals are delicious, easy to prepare, just put them in the oven or microwave and done in 10-20 minutes.

However, you might find those portions small. Of course it differs from person to person, but the portions are 360-380 grams (the keto ones) which to me is not ideal.

I would like to have the option to get a bigger portion.

I have spent thousands with this company over the last year. It started off ok for the first few months although the delivery people always had problems finding my place. Then they started sending me less meals “accidentally” this happened 4 times now within the last 3 months. First time I was missing 1 meal, next time it was 2 meals, then 3 meals, today they shorted me 4 meals out of 8 i ordered! Yet they always charged me the full amount! Customer service was helpful and promised refunds and credits. I got the refund last week but it took about 3 weeks!?I never got the courtesy discount they promised for the trouble. That was it for me, i cancelled my delivery service today and they promised to refund me but we’ll see how long they take this time around.

The meals are delicious and the app is easy to use

Ordered my first box with a discount which has been paid for over 4 days already. Today my box should've been delivered but no tracking was sent out so I called them: the CS representative said it was indeed their fault and the only thing they could offer me was my money back (obviously) and I just have to wait for the next order next week? There is no option to talk to someone with more authority or to file a (more formal) complaint. I even have to call them back myself to make sure the discount will be processed, which is weird since I am the one suffering from the company's mistake and have to take action myself. Please consider another meal prep service if you're looking for customer service, really embarrassing for a company owned by Hellofresh.

The dishes taste good and are of good quality, totally worth the money, though the variety might be improved.
My major pain is that the promised discounts on the first 5 boxes were not applied and I had to contact customer service each new week, which was annoying and required a lot of my time. The issue with the discount has been pending for 2 months and hasn’t been resolved.

Factor Meals nailed it on all fronts! The food? Simply delicious. The delivery? On point, with exact times given. I love being able to pick my favorite meals each week. It's convenience and choice in one tasty package! Highly recommend!

Almost didn't post as my review disappear because I needed to log in (1 star to trustpilot)

Meals are imo pretty good and easy to warm. Yes alot of chicken but last 2 weeks (or coming one) had 2 new courses. I also like alot of carbs like rice potatoes, as I never gain weight. A very underrated weight disorder!

I would never made the food myself, so it is cheaper than order fast food twice a week (or about same) for 4 healthy meals. My GP is happy and barely mention smoking when I tell about all the spinach/beans/vegetables in general I do eat! I took a bloodtest that showed some low/high values in not good areas. I think most of it is because my eating very little and just oatmeal and bread with ham/cheese. I think my test will show very different results after a half year of regular food, which even is alot of Chicken, is made with variation. (IF I should make food myself, it basicly only would be Chicken and maybe filled tortellinos with ham(?) as a meal in itself.

The solution is perfect for my life. And they added 2 or 3 new meals this month!

I do agree it could bigger portions, if the protein costs much to increase, make more rice/mashed potatoes etc. People that want less carbs can just not eat everything (I think I remember from my diet class when I became a teacher (in gymnastics in this case), that rice pasta and potatoes is mostly carbs.

Good for us "weight gainers" (opposite of "weight watchers"!) .

Also very good customer service, even you ask kinda basic questions (Not used to make food, even if only need to heat it. Very worried put plastic in oven, but no problem ofcourse!)

The meals are alright, but the biggest problems is DELIVERY.

Every week they call me with one problem or another (can’t find my house, etc) and this week they delivered the package with the neighbours even though I was at home…Tired of spending my evenings trying to fish out my delivery

The food is delicious and healthy. I like that is not too salty but the flavor is there. Even for the chicken that is normally so dry and simple if not well seasoned.
I'd improve the size of the container making it more compact. It is a bit too big to take it with me to the office.

Meals are overpriced for the quantity / quality. It's a good deal only when you have the first month discount. Paying almsot 9,00€ for a small box of food is definitely not worth it. To add on the negative experience I have received RAW food twice in two separate batches and once I was told via email to trash some Biryani rice since it was gone bad for the entire delivery. In addition to that, once my week delivery was postponed of one entire day and I could not even get a delivery cost refund because the box was already "out" for delivery. Most random excuse I have ever heard.

Service could be improved by:

- Provide better training to the customer support. It seems like they don't know what they're doing.
- Make more generous portions.
- Lower the prices.