I hadn't been able to find a manual for the 2018 Kia Soul at all prior to finding this site. The process is a tad bit more involved than buying a paper manual because they need the VIN, but all in... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I would rate this a zero however it is not an option. Terrible customer service. Don't use this company for your downloads. I attempted to download a file for my Audi A6 and download failed. I attempt... See more
I ordered a manual - but unfortunately they were unable to supply it - because of a change by the manufacturer. However - they then refunded me with out me querying anything - so I believe that shows... See more
I contacted Factory-Manuals that I needed to replace my manuals. Within one(1) hour, an updated manual was sent to me via email. I downloaded it without any problems. The updated version is more detai... See more
Company details
Written by the company
We create factory manuals for your exact car, using your VIN car number.
Contact info
82 Wendell Ave. STE 100, 01201, Pittsfield, MA, United States
- +1 917 9206704
- manualsfactory@gmail.com
- factory-manuals.com
Replied to 18% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
2022 Ford Mustang Mach 1 HP
The Factory-Manual for the 2022 Ford Mustang Mach 1 HP is an excellent shop manual. There are multiple color coded diagrams that are a plus to describe a repair. The manual consist 15326 pages of technical information . Highly recommend !!

Reply from Factory-Manuals.com
Tells Me What I Need to Know
I have always bought shop manuals for my vehicles. I was disappointed there were no printed manuals for my 2021 Subaru Outback. So when I found Factory-Manuals.com I gave it a shot. I’m still learning how to navigate it, but it is doeable. It appears to be all there and it tells me everything I need to know to do those $1500 major services myself.

Reply from Factory-Manuals.com
Excellent Ford 350 Transit Manual
Manual for my Ford 350 Transit is very complete. Wiring diagrams are very easy to read. All pages are of high quality unlike other suppliers that just photocopy knockoff manuals

Reply from Factory-Manuals.com
Great value and very useful
Overall, this is the best, PDF – based workshop manual I have purchased. The bookmarks and hyperlinks all work, and the text is searchable. Compared to cheaper options, this one is much better. The cheaper ones are not searchable and all come in separate files, while also not having any hyperlinks or bookmarks.
I received it very shortly after ordering, very happy with the short wait.
My only complaint is with the page breaks involving pictures. On all diagrams that have pictures, the text describing the step is on the page prior to the picture so when reading a step, you have to go back-and-forth on pages to look at the picture and read the step. I wish that the page breaks had the description with its associated picture on the same page instead of separate. But for the price compared to other options, I’m overall very satisfied.

Reply from Factory-Manuals.com
This is exactly wExcellent valuehat they describe
This is exactly what they describe, it is a electronic version of the Audi Manual.
The search function is really nice.
It is very difficult to follow the schematics because there is no cross referencing of the sheets.

Reply from Factory-Manuals.com
I got scammed.
I've paid $130 for the factory manual and the manual I received was missing half of the content. All content that is about removing and installing parts is missing. Corresponding titles are present in the pdf but their content is missing. That's over 2500 pages of content. The manual is pretty much useless to me. I've opened the document on multiple devices to make sure. I've emailed them and asked for a refund. Their reply was that they don't do refunds and they were going to fix the manual and send me a new one. It has been 24 days since and no response.
Service - even after the sale!
I have been quite happy with the after sale service at Factory Manuals. Quality outfit!
Ford Ranger Manual
Manual is extensive and detailed but can be hard to find what you are looking for at first. Service was excellent and questions answered promptly.
It was the full factory manual at a…
It was the full factory manual at a decent price. It was a painless transaction. I'm happy with it!
Great manual
The manual we purchased was perfect for what we needed. Alan responded immediately to any questions we had. We would definitely order from this company again, and best of all, the price was very reasonable.
RECEIVED MY AUTOMOTIVE REPAIR MANUAL…
RECEIVED MY AUTOMOTIVE REPAIR MANUAL AND AFTER CHECKING IT OUT I FOUND THE FOLLOWING PROBLEMS, THERE ARE HUNDREDS OF DUPLICATE PAGES THE INFORMATION IS NOT VERY CLEAR. INFORMATION THAT IS CRITICAL IS MISSING. OVERALL IT IS NOT WORTH THE MONEY.
Real OEM / Factory Manual for ‘23 F250
Quick delivery. Manual is complete and ready for use in maintenance, repairs, and troubleshooting. Includes wiring diagrams, harness routings, and pin connector details. Really happy with this product.
Very COMPLETE FSM
Very COMPLETE FSM. Just as good OR same as I used to get from the dealer. But since they went to online subscriptions, I used to signup and pull what I could or thought I would need. Factory Manuals has done that for me and assembled it as previously available from the dealer. A+ and highly recommended.
Would Recommend
Super easy to deal with, and a high quality product. Exactly what I was looking for. Thank you!
All Good I got the version tailored to…
All Good I got the version tailored to my VIN, the manual is concise. Next time I will get the full version as I have found I that I could have used it for another truck.
Still if I need another I will order from these folks.
Rob
The manual contains all relevant repair…
The manual contains all relevant repair tips and instructions
A4 Audi every thing i needed
Received my manual within the 48hr time frame and was blown away with the unbelievable amount of information I downloaded.
When I tell people about or show the file I downloaded they are likewise completely amazed
Everything went perfect
Everything went perfect. Manuals are great. They're the official version from the manufacturer and have everything you could possibly need when working on your car. The manuals are tied to your VIN so you get the right PDF version for your vehicle. Easy to use and search. Or use the TOC with links to the various sections.
2017 f150 manual was very detailed and…
2017 f150 manual was very detailed and exactly what I was looking for. Thank you!
Waited less then 24 hours for this…
Waited less then 24 hours for this really impressive manual. I am very pleased with the repair document and that such great images and step by step text is designed so well. I have a 2023 KIA plugin Hybrid. Thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






