At this point no stars would be a accurate rating! As others have pointed out this once highly rated and reliable company has steadily deteriorated over the past year. Last order I was quoted $113 and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
Increasingly in the last two years, my books somehow magically arrived damaged, missing, or with a completely different ISBN number. This all results in receiving no or very reduced compensation. I d... See more
Company replied
When I tried to contact customer service, I was brushed off; told that payment was being processed and would simply show up in several days. It didn't. Upon contacting customer service with this i... See more
Company replied
I have twice had them deeply discount books I sent claiming they were damaged in transit. This is after all the directions were followed and the packing accomplished exactly as they requested. Fool m... See more
Company replied
Company details
Information provided by various external sources
We have been serving faculty members for over 40 years! We buy new and used college textbooks, instructor's editions, complimentary copies and study guides. We have the highest buyback prices in the industry and take customer service seriously.
Contact info
75402, Greenville, United States
- 800-868-8902
- customerservice@FacultyBooks.com
- facultybooks.com
1.3
Bad
237 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service. Fast response and crediting of funds.
Thanks
18 May 2017
Unprompted review
Reply from FacultyBooks.com
Hello Kathleen Page,
Thank you for posting a review of our services! Your comments are greatly appreciated.
Thank you for your business,
FacultyBooks.com Customer Service Team
Easy process and fast service
Easy process and fast service. I've used facultybooks.com before, and will again.
12 May 2017
Unprompted review
Reply from FacultyBooks.com
Hello Thomas,
Thank you for taking the time to post a review! We truly appreciate your feedback!
Thank you for your business,
FacultyBooks.com Customer Service Team
Ashley
Ashley, your best ever at customer service. I was about to give up but you made the process so simple. You need to be President of the company. All the best and thanks again for your. Gary Reinke
ps - FacultyBooks - please accept my recommendation in a raise for Ashley.
11 May 2017
Unprompted review
Reply from FacultyBooks.com
Hello Gary,
Thank you for your review! Our customer service representatives love to hear how they are doing. We appreciate your recommendation.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
Smooth transaction
Smooth transaction. Received refund via paypal within hours of receiving a confirmation email that my books had reached their facility.
11 May 2017
Unprompted review
Reply from FacultyBooks.com
Hello John,
Thank you for posting a review. We appreciate your comments.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
Great experience!
11 May 2017
Unprompted review
Reply from FacultyBooks.com
Hello Peter,
Thank you for posting a review! We value your response!
Thank you for your time and business,
FacultyBooks.com Customer Service Team
I received my check very quickly
I received my check very quickly. It is easy to use the service and I have always gotten a good price.
10 May 2017
Unprompted review
Reply from FacultyBooks.com
Hello Marie,
Thank you for taking the time to post a review! Your response is greatly appreciated.
Thank you for your business!
FacultyBooks.com Customer Service Team
Quick turnaround
Their website is slow.
However, they receive and process the book buyback quickly.
9 May 2017
Unprompted review
Reply from FacultyBooks.com
Hello Paul,
Thank you for taking the time to post a review! We truly appreciate your feedback!
Thank you for your business,
FacultyBooks.com Customer Service Team
Easy and reliable.
8 May 2017
Unprompted review
Reply from FacultyBooks.com
Hello Bosquecito,
Thank you for posting a review. We appreciate your comments.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
Always quick easy and free shipping
Always quick easy and free shipping of the books I sell. Direct deposit is great and evaluation of books always fair. Great company.
Timely shipment of free boxes delivered.
6 May 2017
Unprompted review
Reply from FacultyBooks.com
Hello Kay,
Thank you for posting a review of our services!
Thank you for your time and business,
FacultyBooks.com Customer Service Team
Awesome and easy to work with
5 May 2017
Unprompted review
Reply from FacultyBooks.com
Hello Josh Grubbs,
Thank you for posting a review! Our customer service department appreciates your feedback.
Thank you for your time and your business,
FacultyBooks.com Customer Service Team
I cann't say anything but good things …
I cann't say anything but good things about the whole experience.
5 May 2017
Unprompted review
Reply from FacultyBooks.com
Hello James,
Thank you for posting a review! Our customer service department appreciates your feedback.
Thank you for your time and your business,
FacultyBooks.com Customer Service Team
I enjoy the constant update in regard …
I enjoy the constant update in regard to payment.
5 May 2017
Unprompted review
Reply from FacultyBooks.com
Hello William,
Thank you for taking the time to post a review!
We truly appreciate your feedback!
Thank you for your business,
FacultyBooks.com Customer Service Team
Always an excellent company
Always an excellent company, facultybooks.com gave me the best prices on textbooks for sale. The check came quickly after the initial order. I highly recommend this company!
5 May 2017
Unprompted review
Reply from FacultyBooks.com
Hello Michael,
Thank you for your review! We appreciate your feedback and your recommendation.
Thank you for your time and your business,
FacultyBooks.com Customer Service Team
Reply from FacultyBooks.com
Hello Matthew,
Thank you for posting a review. We appreciate your comments.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
Superior customer service!
5 May 2017
Unprompted review
Reply from FacultyBooks.com
Hello Dr. A.
Thank you for posting a review! Our customer service department loves to hear how we are doing.
Thank you for your time and your business,
FacultyBooks.com Customer Service Team
Reply from FacultyBooks.com
Hello Dr GladBo,
Thank you for your review! We appreciate your feedback.
Thank you for time and business,
FacultyBooks.com Customer Service Team
.Great response time.
.Great response time.. Easy to sell books. Love Faculty Books
2 May 2017
Unprompted review
Reply from FacultyBooks.com
Hello Steve,
We love you too and thank you for taking the time post a review! We value your comments!
Thank you for your business,
FacultyBooks.com Customer Service Team
I have used Faculty Books for a few …
I have used Faculty Books for a few years now. This is the only place I will sell my books. I told my students about them and then my students use them toI!
2 May 2017
Unprompted review
Reply from FacultyBooks.com
Hello Micahel,
Thank you for your review! We appreciate your feedback and your recommendation.
Thank you for your time and your business,
FacultyBooks.com Customer Service Team
I received an email telling me that my …
I received an email telling me that my books had arrived and that they would have my proceeds direct deposited to my account within a day or two. I did receive the exact amount I expected to receive and got my proceeds the following day. Can't ask for more than that.
2 May 2017
Unprompted review
Reply from FacultyBooks.com
Hello Tom,
Thank you for posting a review! Our customer service department loves to hear how we are doing.
Thank you for your time and your business,
FacultyBooks.com Customer Service Team
Great experience!
2 May 2017
Unprompted review
Reply from FacultyBooks.com
Hello Debra,
Thank you for posting a review. We appreciate your comments.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
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