Hewer Facilities Management Ltd Reviews 

296
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated engineering team for their exceptional professionalism, thorough knowledge, and ability to quickly resolve complex heating and plumbing issues. People also deeply appreciate how polite and respectful the workers are when entering residential properties, often taking great care to leave the workspace spotless and tidy. Consumers consistently highlight the prompt response times during urgent situations and express sincere gratitude for restoring essential services efficiently without unnecessary delays. Reviewers frequently note that service appointments are handled smoothly, with clear and reassuring explanations provided throughout the entire repair process.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the exceptional professionalism,... See more

Service

Reviewers highlight positive aspects of service, frequently praising the professional, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very professional, helpful and friendly all the way from quoting to installation and follow up inspection. The team worked extremely efficiently to install the heat pump and tank and the end result... See more

Company replied

Rated 5 out of 5 stars

(Our Appointment :- 14/10/25, 4pm-8pm) We were in desperate need of hot water when our boiler suddenly stopped working. Thankfully, this amazing engineer came out quickly and got it fixed in no time.... See more

Company replied

Rated 5 out of 5 stars

Been with Hewers for a number of years under their failsafe plan.....receptionist girls and engineers you cannot really fault. Today though was an exception, Alan and Alfie visited to service my bo... See more

Company replied

Rated 5 out of 5 stars

After trying to find a ground source heating engineer in our region we came across Hewer. From the very start they made everything very easy for us. They (Hewer and the engineer) were fantastic & we n... See more

Company replied


Company details

  1. Central Heating Service
  2. Electrician
  3. Gas installation service
  4. Plumber

Written by the company

The Region's Leading Facilities Management Company. Providing Domestic Gas Servicing, Maintenance & Boiler Installation. Commercial Gas Services. Mechanical & Electrical Services and Renewable Energies. We have a manned Call Centre 24/7, 365 days a year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

296 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(296)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ryan gough

Ryan gough, was amazing very professional, arrived at the time arranged and make sure I knew how to work everything. I now have a new boiler. Ryan was friendly and loved my doggie.

29 May 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Ryan, Many Thanks Hewer

Rated 5 out of 5 stars

Ryan Gough was amazing

Ryan Gough was amazing! he efficiently got my boiler fitted & running and explained everything I needed to know before he left. He also kept my two children entertained and gave them amazing advice about life and adulthood which really helped me. Thank you so much

28 May 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Ryan, Many Thanks Hewer

Rated 5 out of 5 stars

Solar hot water system failure

After moving into a new property with a solar hot water system, the display unit started flashing with an error and soon after no hot water was being produced at all. After trying several companies without any luck I rang Hewers, who were able to source an engineer (Greg) the same day. Greg arrived on time and could not have been more helpful whilst with us, explaining how the system worked, why we were producing no hot water and ensuring we had some by the time he left. Highly recommend.

20 May 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Gregg, Many Thanks Hewer

Rated 5 out of 5 stars

Easy 5 star

Easy 5 star, Ashton was amazing. Polite, efficient and prompt service. Highly recommend

14 May 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Ashton, Many Thanks Hewer

Rated 5 out of 5 stars

Colin baker

Colin baker
Very friendly quick & efficient. Working on behalf my landlord . Recommend

12 May 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin, Many Thanks Hewer

Rated 4 out of 5 stars

Ryan

Excellent service made me feel very comfortable having him all morning at my property
Special mention to Ryan who worked well and hard
Saturday morning on 10th may

10 May 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Ryan, Many Thanks Hewer

Rated 5 out of 5 stars

Had a great experience with Colin Baker…

Had a great experience with Colin Baker from Hewer fm. Very professional, friendly and hardworking.

9 May 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin, Many Thanks Hewer

Rated 5 out of 5 stars

Fantastic experience 👏

Fantastic experience 👏

9 May 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to the team, Many Thanks Hewer

Rated 5 out of 5 stars

Effective Efficient & Top Service!

Tom Barton was the engineer who came to inspect our boiler and gas and honestly in the 3.5yrs we have lived here, he was able to fix our radiator that was stone cold for almost 2yrs. He was effective, efficient and even welcomed my curiosity on how the boiler looks on the inside and explained a bit about what it is they do when they come for inspection. Top notch service and one of the best we have received. Thanks Tom for being a star! Now we don’t have to worry about freezing through the winter nights. If you get him, you’re in for a top service.

9 May 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Tom, Many Thanks Hewer

Rated 5 out of 5 stars

Gas engineer was friendly

Gas engineer was friendly . He was great at his work.

8 May 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to the Team, Many Thanks Hewer

Rated 5 out of 5 stars

Great service

Great service! Colin Baker was very friendly and efficient.

7 May 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin, Many Thanks Hewer

Rated 5 out of 5 stars

Colin baker attended today and was…

Colin baker attended today and was friendly and helpful answering all questions. Thank you very much :)

6 May 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin, Many Thanks Hewer

Rated 5 out of 5 stars

Very quick and reliable service from…

Very quick and reliable service from Tom Dehaan

29 April 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Tom, Many Thanks Hewer

Rated 5 out of 5 stars

A big thank you to Tom Dehaan

A big thank you to Tom Dehaan, for turning up on time
and doing a top job under difficult circumstances,his
demeanor was positive and friendly throughout.

29 April 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Tom, Many Thanks Hewer FM

Rated 4 out of 5 stars

Professional and swift

Professional and swift, I was explained the process involved and the engineer carried on with the task swiftly.
Show me all the results and job was done.

28 April 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to the Team, Many Thanks Hewer FM

Rated 5 out of 5 stars

Very friendly and polite

Very friendly and polite. Made it clear how everything worked.

28 April 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to the Team, Many Thanks Hewer FM

Rated 5 out of 5 stars

5* experience from Lee Sheriff

5* experience from Lee Sheriff, he did an excellent job installing a new gas hob despite the job requiring a lot of fiddling to make it fit and move the gas pipes. A clean and tidy professional who is a credit to the company.

28 April 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Lee, Many Thanks Hewer FM

Rated 5 out of 5 stars

Top job!

I have had a Hewer Fail Safe plan since 2015. I have always been very happy with the way it has worked.
Both with the annual boiler check and any problems that have arisen during the year.
Recently I had a strange situation where the midlevel radiator was hot when the hot water was heating. I contacted Hewer, but the engineers were quite busy so I had to wait. That was not a problem and I could deal with it. I have a tank and an immersion. Anyway Paul came and as was suggested by a friend it was the diverter valve (I think). Electrical/electronic rather than water pipe based. It turned out that Paul had done our annual check. We had a good chat about the system while he worked and the problem was solved.

17 April 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to leave us a review, we really appreciate your feedback. We’re pleased we were able to assist you, and glad you are now fully satisfied with the service provided. We also want to thank you for your patience regarding the waiting time. During particularly busy periods, especially when the weather turns colder, we prioritise households who are without any heating or hot water under our emergency criteria. As your situation fortunately enabled heating & hot water, it meant we were able to ensure those most in urgent need received immediate attention. Please rest assured, had you been without heating or hot water, we would have prioritised your call and had an engineer with you within 24 hours, in line with the terms of our Failsafe Plan. We’re grateful for your understanding and for being part of helping us support the wider community during the peak season. If you need anything further, please don’t hesitate to get in touch. Kind Regards Hewer FM

Rated 5 out of 5 stars

Helpful and clear

24 April 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to the Team, Many Thanks Hewer FM

Rated 5 out of 5 stars

Good

Lee has completed a few jobs at our property. Work been carried out to a high standard, helpful and polite. Thank you

24 April 2025
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Lee, Many Thanks Hewer FM

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