Came recommended by a family friend and with good reason. Very impressive all round. Great assessment of our needs and options (retrofitting brick/ concrete 80s house with AC with ducted upstairs a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The two young men who were allocated my job were knowledgeable and friendly. They were hardworking and did not stop working from the time that they arrived at my home until the time that they left.... See more
Company replied
F & R were very professional from start to finish of our A/C unit. The office ladles were friendly and polite. The installation crew were equally fantastic. I am very pleased that I chose Fairc... See more
We can honestly say that from the first inspection re quote, contact with office staff, the installers and selected electricians, all were so professional and helpful in all aspects. We have no com... See more
Company replied
Company details
- Air Conditioning Contractor
- Commercial Refrigeration
- Commercial refrigerator supplier
- Cooling Plant
- HVAC Contractor
- Metal Fabricator
Written by the company
If you are searching for the refrigeration, air conditioning and catering equipment specialists in North East NSW or Brisbane, look no further. Here at Faircloth & Reynolds, we have grown to be one of the largest refrigeration, air conditioning and catering equipment companies on the east coast of Australia. Established in 1984 and currently employing about 200 skilled staff, including 50 apprentices, our diverse abilities include the installation and service of air-conditioning equipment ranging from domestic systems to multi-million dollar mechanical contracts in supermarkets, universities, clubs, and public buildings.
Contact info
12 Hurley Drive, 2450, Coffs Harbour, Australia
- 1300 136 306
- info@fairclothreynolds.com.au
- fairclothreynolds.com.au
4.9
Excellent
376 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding Service!
The entire team from Admin to Installers was first rate. I couldn’t be happier with the outcome. Faircloth and Reynolds went the extra mile every step of the way. Thanks!
25 February 2026
Reply from Faircloth & Reynolds
Thank you for the great feedback! 😊
We hope your unit is treating you well ❄️
The team were great
The team were great. Installing the new aircon without any issues and were so good to spray and wipe inside the walls after installing the unit. Keep up the good work and I definitely will recommend your team.
24 February 2026
Reply from Faircloth & Reynolds
Thank you for the positive feedback! 😊
We hope your unit is treating you well ❄️
Faircloth Reynolds - best in the biz!
The end result is fantastic! The tradies were excellent- polite, Informative and respectful.
12 February 2026
Reply from Faircloth & Reynolds
Thank you for the positive feedback!!
Good communication and pleasant to deal with
Phone communication was always imformative and pleasant,and the quote process at our home was thorough and straight forward,and the same with the installation process,without any drama
15 January 2026
Reply from Faircloth & Reynolds
Thank you Karen for the great feedback!
Max ad Zac did a great job on…
Max ad Zac did a great job on installation. Were professional in all aspects. An asset to F & R.
1 December 2025
The guys went above and beyond for us
The guys went above and beyond for us. In extreme heat they pushed through the install. I can’t speak anymore highly of every single person involved. 10/10
25 November 2025
Came recommended by a family friend and did not disappoint!
Came recommended by a family friend and with good reason. Very impressive all round. Great assessment of our needs and options (retrofitting brick/ concrete 80s house with AC with ducted upstairs and split downstairs), simply explained. Swarm of installers turned up and behaved with total respect in our house, leaving it immaculate afterwards. All done in one day. AC works a treat! Didn't get other quotes but we feel like for the number of staff involved in the installation and the size of the set up they installed it represents excellent value. Highly recommended company.
25 November 2025
Every thing went like clock work
Every thing went like clock work . Have given your number to friends.
24 November 2025
This company provided prompt
This company provided prompt, clear communication from the initial quote straight through to installation. Every person I dealt with was professional and courteous. They did a fantastic job at a fair price—a truly seamless experience.
10 September 2025
Unprompted review
So impressive
7 November 2025
Unprompted review
Faircloth and Reynolds were great.
F & R were very professional from start to finish of our A/C unit.
The office ladles were friendly and polite.
The installation crew were equally fantastic.
I am very pleased that I chose Faircloth and Renolds .
Could not be happier .
22 October 2025
I think that the client should be…
I think that the client should be advised as where the outside motor would be installed. As mine was not installed where I would have liked it.
30 September 2025
Installers explained what they will do
Installer explained what they will do, answered in simple terms any of our questions. Cleaned up any mess .
Thanks
5 September 2025
Reply from Faircloth & Reynolds
Thank you very much for your review :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.