Fairleys Wines Reviews 

190
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and professional staff who ensure a smooth experience from ordering to delivery. Many appreciate the quick dispatch and efficient delivery, with products arriving promptly and well-packaged to prevent damage. Reviewers also frequently mention the great selection of products and competitive pricing, making it easy to find desired items. The communication and tracking provided are often cited as excellent, keeping customers informed throughout the process. However, some people mentioned occasional issues with delivery companies, such as miscommunication or problems with address labels, though these were often resolved.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Product

People report positive experiences with product, highlighting the excellent selection of wines and whiskies,... See more

Order

Customers had positive experiences with order, highlighting the ease of the ordering process and prompt... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and efficiency. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Decided to buy a few bottles of wine as guests were coming to stay. I tried a couple of places for my choices but they weren’t stocked by local off licences. I looked at Fairley’s site and not only... See more

Rated 5 out of 5 stars

Great experience. Easy to discuss one-to-one by phone. Said what they’d do, and did it. Can’t say fairer than that. Also resolved delivery issue, not of their doing, but nonetheless took responsibilit... See more

Rated 5 out of 5 stars

I have used Fairleys wine for my Christmas Port for the past 5 years. Ordering and payment is relatively simple and you can track your order through to delivery. The bottles are packaged really well... See more

Rated 5 out of 5 stars

Great professional service all round. I originally contact the Fairley's Wines team via telephone to enquire about stock and also ordering process. The information I received was clear and I felt I re... See more


Company details

  1. Off Licence

Written by the company

Fairleys Wines - Northern Ireland (NI) is a family business that specialize in Fine Wine, Vintage Port, Irish Whiskey, Scotch Malts, Bourbon, Vodka and Craft Gin.


Contact info

4.9

Excellent

TrustScore 5 out of 5

190 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

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4.9

All reviews

(190)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Brilliant service. I am impressed that they phoned to tell me about an issue with my order. An email update followed with further info.
The delivery was delayed due to the bad weather but has now arrived safely.
Thank you!

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Product is well presented and packaged well. Prompt delivery. Excellent Customer service. I received a phone call from Michael after I placed my order to check details… there had been an initial error at my end with payment, the call was re-assuring and gave me peace of mind. I will purchase from them again.

18 January 2025
Unprompted review
Rated 5 out of 5 stars

Really easy to order online

Really easy to order online, called to check details as don't live over there anymore, really helpful and informed me would keep the present until someone could pick it up. Couldn't do enough to help, would definitely recommend ordering from Fairley's, have used them before and will use them.again. Updated me when the order was complete, excellent service.

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic selection and service

Great service, ordered online for collection which was a very easy process. Had great communication and very friendly staff on pick up. Great selection both in the shop and online. Highly recommend.

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Fast delivery and excellent communication

Fast delivery and excellent communication throughout. Absolutely recommend when ordering your favourite wine. Wide selection of wines too!

Thank you for handling the bottle of wine with such care. It’s a special Christmas present for a friend and when I saw the extra care you took with the protection around the bottle it gave me such comfort.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Great selection of whisky(e)y

Great selection of whisky(e)y, great communication and great service. Bottle turned up in the expected timeframe with emails informing when the bottle was shipped etc. Shop with confidence.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Great purchase and 1st class delivery.

Wanted to buy this product as a gift for a relative. Fairly's website was easy to navigate and the updated information on when delivery was due was timely and appropriate. The bottle was well packaged and came in a lovely protective container, which in turn, was in a good quality shipping box. In fact, I only had to gift wrap the complete package and it looked great. It was a much appreciated gift and I would buy from Fairley's again.

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent range and service

Been buying from Fairleys for years. Paul, Marc and the rest of the team are friendly and helpful. Best range of wine and spirits on the North Coast of Ireland.

9 November 2024
Unprompted review

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