Fairleys Wines Reviews 

190
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and professional delivery, often highlighting the quick dispatch and speedy arrival of orders. The products, including wine and whisky, are well-packaged, ensuring items arrive safely and securely. People find the ordering process easy and straightforward, benefiting from good communication and tracking updates. Reviewers appreciate the helpful staff and excellent customer service, noting personal touches and efficient issue resolution. The company offers great value and a wide selection of products, leading many to highly recommend their services.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and efficient... See more

Product

People report positive experiences with product, highlighting the excellent selection of wines and whiskies,... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting its ease and efficiency, with... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and professional service... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Decided to buy a few bottles of wine as guests were coming to stay. I tried a couple of places for my choices but they weren’t stocked by local off licences. I looked at Fairley’s site and not only... See more

Rated 5 out of 5 stars

Great experience. Easy to discuss one-to-one by phone. Said what they’d do, and did it. Can’t say fairer than that. Also resolved delivery issue, not of their doing, but nonetheless took responsibilit... See more

Rated 5 out of 5 stars

I have used Fairleys wine for my Christmas Port for the past 5 years. Ordering and payment is relatively simple and you can track your order through to delivery. The bottles are packaged really well... See more

Rated 5 out of 5 stars

Great professional service all round. I originally contact the Fairley's Wines team via telephone to enquire about stock and also ordering process. The information I received was clear and I felt I re... See more


Company details

  1. Off Licence

Written by the company

Fairleys Wines - Northern Ireland (NI) is a family business that specialize in Fine Wine, Vintage Port, Irish Whiskey, Scotch Malts, Bourbon, Vodka and Craft Gin.


Contact info

4.9

Excellent

TrustScore 5 out of 5

190 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

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4.9

All reviews

(190)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have ordered wine from Faileys a few…

I have ordered wine from Faileys a few times now and have found their service to be excellent.
My last order took under 24 hours from ordering to delivery, also they have been very helpfull when I have contacted them asking for information about a particular wine.
Definately will order more in the future.
C Dyell

2 May 2024
Unprompted review
Rated 5 out of 5 stars

Satisfied customer!

Promptly delivered and I had wanted a particular vintage of the wine ordered and that was selected from a mixed vintage of available stock - thanks - and well done Fairleys.

22 April 2024
Unprompted review
Rated 5 out of 5 stars

Huge Choice at Fairley’s

Huge range of whiskies at Fairley’s. Paul and Mark both really knowledgeable and can help you make the right choice of bottle for whatever occasion.
Choice of wines and beer is fantastic too and all at competitive prices.
Much rather support a local business and get the personal touch.

20 April 2024
Unprompted review
Rated 5 out of 5 stars

First class service

Must say I’ve just had my first order from Fairley and every part of the interaction has been first class, I definitely will be ordering again.

16 April 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Paul in the Brook street store greeted me warmly and was friendly right from the beginning. Ordering was fast and straightforward on the site with a prompt pick up allocated. Paul was also very enthusiastic and knowledgeable about the drink’s industry. I was in a hurry that day and hadn’t much time to look around the store but they had a massive selection of products.

13 April 2024
Unprompted review
Rated 5 out of 5 stars

Efficient service

The item I ordered was priced competitively and although it was sent by Royal Mail from Ireland to the UK, it arrived within 4 days in perfect condition.

22 February 2024
Unprompted review
Rated 5 out of 5 stars

Good prices

Good prices. Efficient delivery. Product tastes incredible. Will definitely use them again.

19 February 2024
Unprompted review
Rated 5 out of 5 stars

Great value and hands-on service!

Great value and hands-on service!

The team at Fairley's Wines are all extremely knowledgeable and will go out of their way to give great advice and help you to pick just the right wine. In addition to this, orders made online are shipped and delivered promptly and with a minimum of fuss. Overall a great experience and I look forward to shopping here again.

10 January 2024
Unprompted review
Rated 5 out of 5 stars

Quick, efficient delivery

Ordered a bottle of liqueur 31 Dec; arrived 5th Jan via Royal Mail. Can't fault that over the new year period. Really happy with the service and value. Many thanks

5 January 2024
Unprompted review

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