Fairleys Wines Reviews 

190
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and professional delivery, often highlighting the quick dispatch and speedy arrival of orders. The products, including wine and whisky, are well-packaged, ensuring items arrive safely and securely. People find the ordering process easy and straightforward, benefiting from good communication and tracking updates. Reviewers appreciate the helpful staff and excellent customer service, noting personal touches and efficient issue resolution. The company offers great value and a wide selection of products, leading many to highly recommend their services.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and efficient... See more

Product

People report positive experiences with product, highlighting the excellent selection of wines and whiskies,... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting its ease and efficiency, with... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and professional service... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Decided to buy a few bottles of wine as guests were coming to stay. I tried a couple of places for my choices but they weren’t stocked by local off licences. I looked at Fairley’s site and not only... See more

Rated 5 out of 5 stars

Great experience. Easy to discuss one-to-one by phone. Said what they’d do, and did it. Can’t say fairer than that. Also resolved delivery issue, not of their doing, but nonetheless took responsibilit... See more

Rated 5 out of 5 stars

I have used Fairleys wine for my Christmas Port for the past 5 years. Ordering and payment is relatively simple and you can track your order through to delivery. The bottles are packaged really well... See more

Rated 5 out of 5 stars

Great professional service all round. I originally contact the Fairley's Wines team via telephone to enquire about stock and also ordering process. The information I received was clear and I felt I re... See more


Company details

  1. Off Licence

Written by the company

Fairleys Wines - Northern Ireland (NI) is a family business that specialize in Fine Wine, Vintage Port, Irish Whiskey, Scotch Malts, Bourbon, Vodka and Craft Gin.


Contact info

4.9

Excellent

TrustScore 5 out of 5

190 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(190)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

High Praise

Top class as always!
I have now bought numerous bottles of whisky from Robert at Fairleys. Been lucky enough to develop a great mutual relationship over the last few years and enjoy supporting an excellent local run business.

28 August 2023
Unprompted review
Rated 5 out of 5 stars

Good and fast

Customer response is really fast and fantastic. They are always friendly and help foreigners who do not speak English to order comfortably.

8 September 2023
Unprompted review
Rated 5 out of 5 stars

Great service from across the water

Ordered a bottle of one of my favourite whiskeys and from the start to finish of my order all went very smoothly.
Hadn’t ordered anything from Fairleys previously but as service and communication was excellent I will definitely be back for more. Well done Robert.

30 August 2023
Unprompted review
Rated 5 out of 5 stars

10/10 company

10/10 company, brilliant choice of alcohol, especially whisky. Very friendly and helpful staff, Robert always provides the best customer experience.

6 September 2023
Unprompted review
Rated 5 out of 5 stars

Great service.

Great team to deal with. Really personal service both in person and online and a great selection to chose from. I’d happily recommend Fairley’s!

3 September 2023
Unprompted review
Rated 5 out of 5 stars

Superb customer service.

They have been in regular contact when needed, have kept me up to date with my order and when there was an issue (the courier breaking a delivery), have been extremely quick to resolve the issue (even though it was not their mistake).

I would highly recommend them to any potential customer.

10 August 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look