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See what reviewers are saying

Rated 1 out of 5 stars

I had a very negative experience with this company. We joined on the promise to have the money back but once I made a payment and never received a refund. It seems they have arrangements to remove neg... See more

Rated 5 out of 5 stars

We are very satisfied with the cooperation with FAIRLING. The regular performance calls are very helpful, as they give us tips on how to make the ads even better. The platform is intuitive and user-fr... See more

Rated 5 out of 5 stars

We've decided to register our brand with Fairling because we thought the first contact we had with them was really attentive and professional. Since then, our first impression has been confirmed all t... See more

Rated 5 out of 5 stars

Excellent service & people We had a great experience when launching our product on Fairling platform. Every step was explained and reviewed multiple times and the advice given was highly valuable!... See more

Company details

  1. Direct Mail Advertising
  2. Clothing Shop

Written by the company

We love diversity. We believe in the beauty of retail. And in the happiness that comes with offering unique and creative products to customers searching for something special out there. We put quality before quantity. And we celebrate conscious shopping in the era of fast consumption. We are FAIRLING. FAIRLING is one of the fastest growing startups in Retail Tech. We digitalize a fast changing market: analogue lifestyle fairs and trade shows. Using smart algorithms, we have created a platform that connects brands and stores with each other easily, fast and online.


Contact info

3.3

Average

TrustScore 3.5 out of 5

222 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Love it

Chantal gave me a great onboarding and told me about the company and the thoughts behind it. Antonia made also a great onboarding for the advertisements. All in all it´s easy to handle and I´m looking foward to the future with Fairling

12 February 2021
Unprompted review
Rated 5 out of 5 stars

Commitment and personal service

My journey with Fairling has just started. I must say that I am very impressed with their commitment and personal service so far. You get a feeling that it is important for their coworkers that you will succeed. I especially like that they have a kind of realistic plan for the sale to the shops.
I also like that they have a lot of written material that is very helpful.

10 February 2021
Unprompted review
Rated 5 out of 5 stars

onboarding call with Susana

I'm a new user of Fairling. Today I had my onboarding call with Susana. She, as well all the other customer support memebers I had a contact with, was very helpful. She was patient, very precise in her answers, I could feel her engagement and support. She gave me tips, guides and answered all my questions. She showed her involvment and care to make me prepared for best possible start on the platform. She is business and client oriented.

28 January 2021
Unprompted review
Rated 5 out of 5 stars

Clear and easy to use platform

The platform of Fairling is easy in use and very clear. Also the personalized feedback of Antonia, during our call, with tips and tricks to optimize our page and advertisement was very helpful.

28 January 2021
Unprompted review
Rated 5 out of 5 stars

Great onboarding experience

Our onboarding experience with Fairling was very pleasant and professional. Easily booked call, well structured, and concise, knowledgeable, positive feedback that will help us use the platform well.

26 January 2021
Unprompted review
Rated 5 out of 5 stars

Susana was amazing

Susana gave me a wonderful onboarding, explained how Fairling works, gave me advice on creating my ad and step by step we improved my ad and profile.

25 January 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service.

Very attentive and supportive customer service team who are happy to guide you through the process expertly. Easy to use platform too!

20 January 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service & people

Excellent service & people

We had a great experience when launching our product on Fairling platform. Every step was explained and reviewed multiple times and the advice given was highly valuable! Felt that onboarding people are truly doing their best and guiding you step by step for you to succeed! Huge shout-out to Susane, who spent extra time and resources helping to fine-tune our campaigns, ads, and targeting! Outstanding service!

15 January 2021
Unprompted review
Rated 5 out of 5 stars

We love Fairling

We love Fairling. It is a great opportunity for us to grow our business. The contact and support is awesome. Thank You!

13 January 2021
Unprompted review
FAIRLING logo

Reply from FAIRLING

Dear Philipp,

thanks a lot for your warm words. We are very happy to welcome you and your team back on board and are looking forward to further extend our great cooperation. Taking into consideration your results from the past, we are very excited to see which shops in our network will get connected to you this time to build long-term partnerships.

Warm regards,
the FAIRLING team

Rated 5 out of 5 stars

Perfection

I joined Fairling and am gobsmacked by quality of the platform, how intuitive it is, how detailed it is and how much it is geared to perfectly match buyers with the right brand and vice versa. Lars and Annette have been super helpful and took great care at not only helping me to navigate through the platform but set me up optimally. I look forward to growing my business with Fairling.

11 January 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant!

Easy to explore and set up a profile. The support is brilliant and packed with their tips & tricks for a better experience.

7 January 2021
Unprompted review
Rated 5 out of 5 stars

Great experiance

The experience with the platform has been amazing. The site is very user friendly and the experts guide you through the whole process to make sure you have the best chances at reaching businesses.

7 January 2021
Unprompted review
Rated 5 out of 5 stars

Very professional approach!

We've decided to register our brand with Fairling because we thought the first contact we had with them was really attentive and professional. Since then, our first impression has been confirmed all the way. All our questions have been answered thoroughly and we have received valuable advice on how to proceed with the platform. Now we hope all these collective efforts will pay.

31 December 2020
Unprompted review
Rated 1 out of 5 stars

I have a terrible experience, total waste of money

Had a great experience until I signed up. No customer support or account development. No one customer approach to our brand, and they auto renewal, having been sold a trial period only!!! No customer service or ability to speak to someone without chasing.

18 December 2020
Unprompted review
FAIRLING logo

Reply from FAIRLING

Dear Izzey,

We are very sorry to hear that you have experienced difficulties with FAIRLING. We can understand that must have been very frustrating and as a valued customer please rest assured, that we will do our very best to properly assist you.

Taking into consideration that at FAIRLING we absolutely love our customers and are always reachable through our various channels such as our chat feature, email and social media platforms, we would love to have some more background knowledge of your situation.

Did you book your included Onboarding session with our Customer Success Team? Did you also take advantage of the different resources we offer to set up a successful Wholesale Strategy such as our Help Desk? Did you try to contact the Support Team before?

In order to further understand exactly what happened and to offer you a personalized solution to your situation, please send us an email to: support@fairling.com and we will make sure to contact you as soon as possible!

Kind Regards,

FAIRLING SUPPORT TEAM

Rated 5 out of 5 stars

Must admit that Fairling team is one of…

Must admit that Fairling team is one of the most helpful support teams I have ever experienced professionally and individually. Very clear and quick in response. In terms of the platform itself, we have just started using it but it seems to be user friendly and catchy. A subscription fee is not the smallest one, especially for small brands, but possibility to connect with a huge number of European stores gives you a feeling that this might return.

16 December 2020
Unprompted review
Rated 5 out of 5 stars

Very helpful, we now await the the results!

The experience with Fairling has been great thus far. We have been kept informed via emails and sound advice on how to improve our profile and advertisements They have been very helpful, we now await the the results!

9 December 2020
Unprompted review

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