falanparts.com Reviews 381

Product ok but shipping was terrible, ordered on 16/04 with a 2 day delivery was tendered to DHL on 23/04 only after I asked where it was, you forgot to ship and blamed DHL for the delay, parcel was finally delivered on 29/04, almost two weeks later, I asked for at least shipping refund and you asked why….
I’m very happy with my purchase and I also advertised it on social media but you should be more “professional”, a mistake can happen, is not a shame….

A lot of parts, delivery OK, will order more.

"Disappointing experience: slow processing and poor communicationI ordered two mirror covers on April 3rd, but the package was only handed over to the courier 10 days later, despite the promise of fast shipping. The items finally arrived after 17 days. Customer management definitely needs improvement."

Seamless buying experience with helpful add-on suggestions within the Falan online shop.

The after sale transparency of delivery timing and progress was not great. Maybe an opportunity to improve customer visibility as the DHL system is lacking.

Hi, I prefer a set of rim and a tone wheel and I had really a good products and am happy ,
And of course my order come in Rhodes Greece fast ,,
And the good experience was that I text to contact with some one and they answer me fast and they help me a lot about what I wanted , his name was Alex ,

I had a very positive experience with Falanparts. The ordering process was smooth and straightforward, and I received a confirmation promptly after placing my order. The communication was clear and professional. The products were exactly as described, well-packaged, and delivered in good condition. Overall, the service felt reliable and trustworthy.
I would definitely consider ordering from Falanparts again and can recommend them to others looking for motorcycle parts and gear.

Mijn bestelling is nog steeds niet aangekomen. Er is een DHL-trackingnummer aangemaakt, maar er is al 4 dagen geen beweging geweest.

the problem was found to be related to DHL. Friends were very helpful and the package will arrive as soon as possible

Ease of ordering & aftersales if having any questions...

There is very poor communication. When questions are asked by Whatsapp it takes hours if not a day before they are answered. In such a situation I tend to drop out. It is emphasized that the question will be answered bu email. Problem: this does not happen. As a result you lose your clients.

Best price for the sip vape touring 12v, CNC flywheel ignition vor Vespa V50. Cheaper than any competitor around.

My go to Scooter Shop. Great selection of products for great prices!

I dont usually give reviews but as you are so persistant in having to want one here it is. It just took far too long, i didnt get what i ordered (mistakes do happen) dont have a problem with that. Instead of a Rack from Moto nostra , i was sent one fron FA Italia. Sent it back to get it changed no problen at all. I was then told they come from the same Factory and that the only differnece would be, the one has FA Italia Sticker on it and the other doesnt. Well all this took about 1 Month but then recieved my Rack from Moto Nostra. Well happy!! This was about three weeks ago. I put the Rack on yesterday just to find out that its rusting at the joints allready. Im bot judging Falanparts on that, but the quality is very poor. I could get it swapped, but i dont think the quality will be any different. So there you have my "experience"

Products as described,good packaging and fast shipping!!
I would buy again

They have a good selection of quality parts for my scooters. Postage is timely and items are always well packaged.

My experience with Falan turned out to be excellent. Whenever any situation arose, the team responded responsibly and consistently showed a willingness to help.

The quality of the product exceeded my expectations, and customer service was attentive and efficient. It is clear that this is a serious company that stands behind what it sells.

Highly recommended.