Fanshome Reviews 

171
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, most reviewers were let down by their experience overall. Many customers reported that their orders never arrived, even after significant waiting periods. When products did arrive, consumers frequently found them to be vastly different from their online descriptions, often being much smaller, of inferior quality, or not functioning as advertised. People also encountered significant issues with the company's website and tracking services, often finding tracking numbers led nowhere or order statuses remained unfulfilled. Furthermore, reviewers consistently noted a lack of response to their emails and inquiries, leading to frustration regarding payment for goods not received and concerns about the legitimacy of the business.

What people talk about most

Order

Customers consistently report significant dissatisfaction with their orders, frequently stating that items... See more

Product

Users describe negative interactions with product, frequently reporting that items received do not match... See more

Website

Reviewers express strong dissatisfaction with the website, frequently describing it as unreliable and... See more

Response time

Clients share negative opinions on response time, with many reviewers reporting a lack of communication after... See more

Payment

Reviewers highlight negative aspects of payment, with many customers reporting that they paid for items but... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Would give minus if I could total scam wish I had read reviews before buying . Bought ww2 model airplane advent calendar TOTAL RUBBISH . Not a model at all . Just small rubbery plane could have come f... See more

Rated 1 out of 5 stars

Interactive dog toy received eventually . Site implied ok for all dogs and yet when received the toy is smaller than expected , requires charging via usb , it’s hard plastic and them to top it all the... See more

Rated 1 out of 5 stars

Ordered whiskey adventure calendar on 14th November, site saying it has been fulfilled but nothing delivered. Absolute scammers. Stay away from this site. I’m reporting this and asking my bank to inv... See more

Rated 1 out of 5 stars

I ordered 2 blood wrist monitors almost a month ago, there tracking service is a joke. Despite many complaints to there customers services,just received a note saying Oder dispatched but no tacking nu... See more


1.2

Bad

TrustScore 1 out of 5

171 reviews

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1-star

No history of asking for reviews

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1.2

All reviews

(171)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bloody scammers

Bloody scammers. Ordered the Umbrella and LED lights, they took the money quick enough but that’s it. Checked tracking and it kept changing and in Chinese, said they delivered at 2o’clock in the morning and they certainly didn’t.Texted them and got a message from abroad texted again and now no replies although they say they’re in Surrey.

11 January 2023
Unprompted review
Rated 1 out of 5 stars

Avoid the wire stripping device

Avoid the wire stripping device, it’s not worthwhile, the blade slips on each attempt of cutting, I should of known better, but I can try and pre warn future buyers that it is not the right tool for the job, that’s after trying various cables ( all small )

7 April 2023
Unprompted review
Rated 1 out of 5 stars

Scam site

Placed an order on the 13th of March. Got an email with a Hermes tracking number, but nothing since then. Contacted customer service 3 times and no response. Just another scam site. Don't purchase.

20 March 2023
Unprompted review
Rated 4 out of 5 stars

I ordered some car drying towels

I ordered some car drying towels
Before reading reviews.The tracking number was incorrect 2 numbers in wrong order .thought I had fallen for a scam But no the towels arrived after a couple of weeks and I can’t complain will buy from them again

25 February 2023
Unprompted review
Rated 1 out of 5 stars

Looks like a scam site

Looks like a scam site. Placed order and got email responses with a despatched by Hermes note. The delivery number for tracking takes you to Whistl and is not recognised. Using the number on Hermes tracking tool also isn't recognised. Emailed customer service and nil response. Wish I'd seen these reviews before. Avoid!

28 February 2023
Unprompted review
Rated 1 out of 5 stars

ignore at all costs

they advertise their transparent waterproof paint using a normal paintbrush,so you presume,wrongly,that what you get is a decent pot of product! instead you get a sample pot with a minute stick! for the price of a large one .E mailed 3 times for return address ,no reply so no hope of getting a refund Do not use this company !!!!!!

2 January 2023
Unprompted review
Rated 1 out of 5 stars

Not trustworthy will never use them again.

Ordered a wallet, what a shambles. It arrived damaged, when trying to put my cards and cash in the wallet it wouldn’t close. I tried to return it but it has to be sent to China (.Co.uk it is not). This would cost me more and no guarantee they would get it. Bad news.

25 January 2023
Unprompted review
Rated 1 out of 5 stars

FANSHOME

Scam site ordered the socks with bag
What turned up was cheap crap bag not the one advertised this one had massive gold handle Which would have looked better as the bit a horse has In its mouth Plus There was no socks After numerous Messages on messenger they blocked me

11 January 2023
Unprompted review
Rated 1 out of 5 stars

Do not order from this company they are…

Do not order from this company they are scammers.ordered embroidered socks in a bag for a friend tatty bag arrived eventually with no socks in.tryed emailing them they do reply eventually asking for photos which I sent and not heard anything since

16 December 2022
Unprompted review
Rated 1 out of 5 stars

Is this company fake?

Is this company fake?? I ordered something on 2/12 and havent been told its been despatched let. Tried emailing customer services twice byt had not reply. Disgusting customer service. Credit card has been charged.

13 December 2022
Unprompted review
Rated 1 out of 5 stars

I ordered a hat at the beginning of…

I ordered a hat at the beginning of October and nothing arrived yet. Emailed and commented on Facebook and no response. I have just gone through chemo and thought the hat would be ideal for my hair loss for the winter. Very upset and would like a refund.

6 October 2022
Unprompted review
Rated 1 out of 5 stars

Ordered goods and money taken straight…

Ordered goods and money taken straight away but still waiting. Have emailed them they did answer but no update given just feeble excuses. I have emailed again today asking for my money back but wont hold my breath. Have tried yo track but order/tracking number not known.

25 November 2022
Unprompted review
Rated 4 out of 5 stars

All went well!

I was very concerned after I placed my order and read all the awful reviews. However my experience was good. Received my order in 1 week. No communication but happy to receive goods, as described.

21 October 2022
Unprompted review

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