Fanshome Reviews 

171
TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 62 reviews, most reviewers were let down by their experience overall. Many customers reported that their orders never arrived or were significantly delayed, with tracking information often unreliable or non-existent. Reviewers also frequently found products received were not as described, often much smaller or of poor quality compared to advertisements. Consumers struggled to get responses to inquiries or emails, leading to further frustration. The payment process was a concern, as money was taken immediately but goods were not delivered and no information provided. Consequently, many reviewers expressed significant dissatisfaction and advised others to exercise caution when considering purchases from them.

What people talk about most

Order

Consumers express significant dissatisfaction with their orders, frequently reporting that items never... See more

Product

Customers had negative experiences with product quality, often receiving items that did not match... See more

Website

People report negative experiences with the website, with many reviewers expressing dissatisfaction and... See more

Response time

Customers consistently note negative experiences with response times, with many reporting a complete lack of... See more

Payment

Clients share negative opinions on payment, with many reporting that their money was taken but they never... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Would give minus if I could total scam wish I had read reviews before buying . Bought ww2 model airplane advent calendar TOTAL RUBBISH . Not a model at all . Just small rubbery plane could have come f... See more

Rated 1 out of 5 stars

Interactive dog toy received eventually . Site implied ok for all dogs and yet when received the toy is smaller than expected , requires charging via usb , it’s hard plastic and them to top it all the... See more

Rated 1 out of 5 stars

Ordered whiskey adventure calendar on 14th November, site saying it has been fulfilled but nothing delivered. Absolute scammers. Stay away from this site. I’m reporting this and asking my bank to inv... See more

Rated 1 out of 5 stars

I ordered 2 blood wrist monitors almost a month ago, there tracking service is a joke. Despite many complaints to there customers services,just received a note saying Oder dispatched but no tacking nu... See more


1.2

Bad

TrustScore 1 out of 5

171 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(171)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT TRUST THIS SUPPLIER

DO NOT TRUST THIS SUPPLIER, THEY CAN NOT BE TRUSTED to give you what you order, but will however charge you the FULL PRICE
I ordered a
Multifunctional Stainless Steel Basin
Grater*1 and just got the top grater, which to me is 100% useless without the 2 bowls it is advertised with, although I was charged the full price.
I have tried, unsuccessfully to get a refund, on a MISSOLD object. They have been rude, rude and rude again, and do not deserve to be in business.

13 October 2021
Unprompted review
Rated 1 out of 5 stars

Bought a Beard Pen for £14.99

Bought a beard pen for £14.99 0n 17/09/2021 after seeing an ad on facebook. After waiting almost a month for delivery from China, today 13/10/2021, I received a cheap brand eye brow pen which I could have purchased from Poundland instead. The ads are misleading as you don't get the exact item advertised. AVOID.

13 October 2021
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company to deal with ordered a game , part missing no instructions, offered 20%discount as unable to be returned due to COVID , what rubbish I can order a dress put it on and return it with no quibbles but not a game!,,…???

13 October 2021
Unprompted review
Rated 1 out of 5 stars

Tracking your item, what a joke

Tracking your item, forget about it, the tracking is poor, and vague.
They make you believe the items are coming from within the UK, fast shipping etc, well 2 weeks on now and It's only just left CHINA!!!!.. DO NOT order from this sham of a Company.

11 October 2021
Unprompted review
Rated 1 out of 5 stars

I ordered a "lovely" or so I thought…

I ordered a "lovely" or so I thought bracelet for my best friend's 60th birthday. It was a pile of rubbing. They are saying that they cannot give me a full refund due to Covid! They said I can have 20% redund! Can I buy a bracelet for that amount - no ! What an absolute sham of a business. I will be telling all my friened on Instagram and facebook not to buy anything from this company !!!!

5 October 2021
Unprompted review
Rated 1 out of 5 stars

Scammed

I. On reading other reviews it looks like I’ve been scammed. I can’t put in a complaint because their site won’t let me and I’ve tried to explain I haven’t re riced my order. Ordered on 9th sept and it’s now 30th. It says to put a serial number above the line and when you try it doesn’t let you. Silly me I did t read the reviews before I ordered. Lesson learned. Don’t order from fanshome ! ☹️

30 September 2021
Unprompted review
Rated 1 out of 5 stars

Nearly bought off this company

Nearly bought off this company, I would recommend you read all reviews first I did and save myself a lot of stress worry and money . The company does not respond to negative comments to try and resolve matters . Buyer beware.

23 September 2021
Unprompted review
Rated 1 out of 5 stars

Communication

Don’t think this company has ever heard of customer service.
I received an email from saying that my order had been despatched and was given a tracking number so that I could track it.

Tried tracking several times and it keeps saying no record of shipment.

I have sent 6 emails asking Fanshome the status of my order, but so far not one reply.

16 August 2021
Unprompted review
Rated 1 out of 5 stars

waiting

waiting, waiting, waiting and still waiting. contacted customer support and they said they cannot help me without a serial number....er well i cant do that because i dont have the item yet....i think its one of those companies that sell but order themselves from china

23 May 2021
Unprompted review
Rated 1 out of 5 stars

The items came late and absolutely…

The items came late and absolutely damaged. Hair clip broke in few parts straight away, literally before even trying to put in my hair. Super disappointed. Was really looking forward as loved the simplicity of the design

20 May 2021
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look