Banner for Fantastic Services

Fantastic Services Reviews 50,831

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 8,326 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, efficiency, and friendly demeanor, often highlighting their thoroughness and attention to detail in various services like cleaning and gardening. Many people appreciate the high quality of work, noting that their homes and gardens were left spotless and looking excellent. The service provided is consistently described as reliable, punctual, and effective, with many consumers expressing their intent to rebook. However, some customers were dissatisfied with aspects of customer service and the booking process. Issues included slow responses, conflicting information from different agents, and difficulties with scheduling or unexpected changes to appointments. A few people also reported concerns about the quality of some services, such as incomplete cleaning or rushed jobs, and some mentioned aggressive or unhelpful interactions with customer service representatives.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, punctuality,... See more

Service

Reviewers highlight positive aspects of service, frequently praising the professionalism, punctuality, and... See more

Quality

Users describe positive interactions with quality. Many customers praise the high standard of work, noting... See more

Customer service

Customers had ambiguous experiences with customer service. Some reviewers praised the prompt, professional,... See more

Booking process

Reviewers mention ambiguous feedback about the booking process. Many customers found the booking easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rajvanth from Fantastic Cleaning came today for a deep clean of my kitchen, and she did an excellent job. She was extremely thorough, paid great attention to detail, and left everything spotless. I... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. The team was professional, punctual, and highly knowledgeable. I didn’t need to explain much—they quickly understood exactly what needed to be done and got stra... See more

Company replied

Rated 5 out of 5 stars

Stalyo and Videlina leave the house looking and smelling fresh again! They are reliable, punctual and hard working. Always happy to focus on the key areas of cleaning as requested by me, and they do a... See more

Company replied

Rated 5 out of 5 stars

Yesterday I had a garden service and the team were very pleasant, with 10 out of 10 customer service. However, the job felt a bit rushed and I wasn’t completely satisfied with the result. I cont... See more

Company replied


Company details

  1. #11 of 20 best companies in Cleaning Service
  2. #7 of 16 best companies in Gardener
  3. #4 of 7 best companies in Handyman
  4. #26 of 39 best companies in Removals company
  5. #16 of 25 best companies in Pest control service
  6. #77 of 99 best companies in Plumber

About Fantastic Services

Written by the company

About the company: Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.

With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.

From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.


Contact info

One Membership. All the benefits.

Enjoy priority booking, £300 in credits & MORE!

4.6

Excellent

TrustScore 4.5 out of 5

51K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really impressed with the efficient and…

Really impressed with the efficient and professional service. My garden looks amazing now. I definitely recommend and will be rebooking in the future. Thank you for all your kindness and effort.

3 May 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Sharon,

Your satisfaction is our priority, and we are delighted to see your positive feedback with the Gardening in Hounslow. Thank you very much.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Dimitar/Nasko totally transformed our…

Dimitar/Nasko totally transformed our Garden and made it usable by us, within a very short time.
Did a fantastic job
Thank you.

3 May 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Radha,

Thank you for sharing your experience following the Gardening in Harlow. We are pleased to hear that you are satisfied with the service and that everything was completed to a good standard. Your feedback is very much appreciated.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

The team arrived on time and were very…

The team arrived on time and were very fast and courteous. They took a lot of care over our belongings.

30 April 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Jen,

We appreciate your 5-star review and your support.
It means a lot to us to know you are satisfied with the Removals service!

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

They did a fantastic job

They did a fantastic job. I highly recommend the service. Would happily have them do any future garden maintenance.

3 May 2026
Fantastic Services logo

Reply from Fantastic Services

Dear customer,

We are happy to hear that you had a great experience.
Thank you for your kind words and support following the Gardening service in Lewisham.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Valentina did a great job

Valentina did a great job! Thank you

3 May 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Irene,

We truly value your feedback. It is great to hear that you are satisfied with the One-off cleaning service in Thames Ditton and that your experience was a positive one. Thank you for choosing us and for taking the time to share your thoughts.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Great work

Great work. Really neat and tidy. Fab job

2 May 2026
Fantastic Services logo

Reply from Fantastic Services

Dear customer,

Thank you for your 5-star rating!
We are thrilled to know you are happy with our Gardening service in Woodford green.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Arshdeep is the e best!

Arshdeep is the e best!! Very good clean. Very friendly and polite. 10/10

2 May 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Alexis,

Thank you for your kind words. We are delighted that you had a positive experience with our One-off cleaning in Streatham and that our team delivered a service you are happy with. We will be sure to pass on your feedback.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Ivaylo and her partner did a fantastic…

Ivaylo and her partner did a fantastic job on my end of tenancy clean! Highly recommend.

2 May 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Joe,

Your 5-star rating is greatly appreciated! We are glad that our End of tenancy service in Brentwood met your expectations.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

efficiency

efficiency, politeness

2 May 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Rippon,

Thank you for your brilliant feedback of the Gardening in Homerton.
We are well aware of how important time is nowadays and we are grateful for the opportunity to demonstrate our quick and thorough service.
It would be an honour for us to assist again.

Warm Wishes,
Fantastic Services

Rated 5 out of 5 stars

Fox is very good with the cleaning

Fox is very good with the cleaning, efficient and fast.
I dont need to explain what to do every time she comes round.

2 May 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Olayinka,

Thank you for your review for the regular cleaning in South Lambeth. We are happy to know that everything went smoothly and that you are satisfied with the service provided. Your kind words are very much appreciated by our team.

Kind regards,
Fantastic Services

Rated 4 out of 5 stars

They manage to clear the garden within…

They manage to clear the garden within 2hrs. It's a good size garden.

2 May 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Sandra,

Thank you for sharing your experience with us. We are glad to hear that everything went well with the Gardening in South Norwood and that you are satisfied with the service provided. We truly appreciate your feedback.

Kind regards,
Fantastic Services

Rated 4 out of 5 stars

Pleasant and ready to work

Ivan and Martin were very helpful, keen to do a good job and did. This is the second time I have used Fantastic services, and why I called them again is because I noted the first time I used them, they were eager to please and aimed to do thorough work. I like their attitude and consider their company a good one when it comes to good customer service and feedback.

2 May 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Anita,

Thank you for your lovely feedback.
We are delighted to know that our Gardening service providers in Orpington have impressed you so much and we will make sure they are made aware of your feedback as it will surely be found very motivational.
We look forward to impressing you, even more, the next time.

Kind Regards,
Fantastic Services

Rated 5 out of 5 stars

Angelo is very good at his job

Angelo is very good at his job . Thanks Angelo

2 May 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Darren,

Thank you for your review of your Handyman service in Whitechapel. We are happy to know that everything went smoothly and that you are satisfied with the service provided. Your kind words are very much appreciated by our team.

Kind regards,
Fantastic Services

Rated 4 out of 5 stars

Natali& Viktoria did a great job at…

Natali& Viktoria did a great job at clearing my property and will definitely use them again. Aaron

2 May 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Arron,

Thank you for your lovely feedback.
We are delighted to know that our One-off cleaning service providers in Streatham have impressed you so much and we will make sure they are made aware of your feedback as it will surely be found very motivational.
We look forward to impressing you, even more, the next time.

Kind Regards,
Fantastic Services

Rated 5 out of 5 stars

Brilliant same day service

Brilliant same day service. Great VFM. Carpet looks brand new!

2 May 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Peter,

Thank you for such a great review.
We are so pleased to know that you are satisfied with the carpet cleaning service in Wandsworth.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Very good cleaning service

Very good cleaning service

2 May 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Ayman,

We are grateful for your feedback and pleased to know that you had a positive experience with our One-off cleaning service in St John's Wood. It is always rewarding to hear that our customers are satisfied with the results.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Great Service.

Great work. Friendly and extremely helpful.

2 May 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Adrian,

Your 5-star rating is much appreciated!
We are pleased to know you had a positive experience with the Gardening service in Greenford.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Sasha and Georgi were great

Sasha and Georgi were great - cleaned the garden out in an hour, making it summer ready and even cleaned some leaves from the front porch.

2 May 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Mridula,

It is wonderful to hear your kind words. Thank you for choosing us for your Gardening inquery in Wimbeldon and for sharing your positive experience.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Fantastic Services totally earned that…

Fantastic Services totally earned that moniker. Kritang, Bishwas, did an amazing gardening job for me. I was probably the last house on their list but they acted as if it was early morning with their energy. They were thorough, quick and so tidy. Would definitely use them again.

1 May 2026
Fantastic Services logo

Reply from Fantastic Services

Dear customer,

Thank you for your kind message.
We are delighted to hear that you are happy with the Gardening service in Oxford and that everything went well. Your feedback encourages us to continue improving and maintaining high standards.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Great job with carpet cleaning

Great job with carpet cleaning, thank you

2 May 2026
Fantastic Services logo

Reply from Fantastic Services

Dear Sonia,

Thank you for leaving a 5-star rating following the Carpet and Upholstery cleaning in Acton! We truly appreciate your support and kind gesture.

Kind regards,
Fantastic Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look