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Fantastic Services Reviews 50,831

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 8,326 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, efficiency, and friendly demeanor, often highlighting their thoroughness and attention to detail in various services like cleaning and gardening. Many people appreciate the high quality of work, noting that their homes and gardens were left spotless and looking excellent. The service provided is consistently described as reliable, punctual, and effective, with many consumers expressing their intent to rebook. However, some customers were dissatisfied with aspects of customer service and the booking process. Issues included slow responses, conflicting information from different agents, and difficulties with scheduling or unexpected changes to appointments. A few people also reported concerns about the quality of some services, such as incomplete cleaning or rushed jobs, and some mentioned aggressive or unhelpful interactions with customer service representatives.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, punctuality,... See more

Service

Reviewers highlight positive aspects of service, frequently praising the professionalism, punctuality, and... See more

Quality

Users describe positive interactions with quality. Many customers praise the high standard of work, noting... See more

Customer service

Customers had ambiguous experiences with customer service. Some reviewers praised the prompt, professional,... See more

Booking process

Reviewers mention ambiguous feedback about the booking process. Many customers found the booking easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rajvanth from Fantastic Cleaning came today for a deep clean of my kitchen, and she did an excellent job. She was extremely thorough, paid great attention to detail, and left everything spotless. I... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. The team was professional, punctual, and highly knowledgeable. I didn’t need to explain much—they quickly understood exactly what needed to be done and got stra... See more

Company replied

Rated 5 out of 5 stars

Stalyo and Videlina leave the house looking and smelling fresh again! They are reliable, punctual and hard working. Always happy to focus on the key areas of cleaning as requested by me, and they do a... See more

Company replied

Rated 5 out of 5 stars

Yesterday I had a garden service and the team were very pleasant, with 10 out of 10 customer service. However, the job felt a bit rushed and I wasn’t completely satisfied with the result. I cont... See more

Company replied


Company details

  1. #11 of 20 best companies in Cleaning Service
  2. #7 of 16 best companies in Gardener
  3. #4 of 7 best companies in Handyman
  4. #26 of 39 best companies in Removals company
  5. #16 of 25 best companies in Pest control service
  6. #77 of 99 best companies in Plumber

About Fantastic Services

Written by the company

About the company: Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.

With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.

From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.


Contact info

One Membership. All the benefits.

Enjoy priority booking, £300 in credits & MORE!

4.6

Excellent

TrustScore 4.5 out of 5

51K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

The Fantastic services gardeners have…

The Fantastic services gardeners have carried out an excellent job in the garden.All the edges are neatly trimmed away.Overhanging tree branches are cut back and re-shaped.All of the dried leaves and twigs have been cut down.The lawn is now very low,shaped at the corners leaving a very neat lawn.The garden is now enjoyable again to sit in.A big Thankyou to the guys that did all of this,Gheorghe-Florin and Gheorghe.

2 May 2026
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Reply from Fantastic Services

Dear Jackie,

Thank you for taking the time to share your feedback following the Gardening service in Palmers Green.
Excellence is something we always strive to provide and we are happy to know that you were impressed.
We remain at your disposal and we look forward to assisting you again.

Warm Wishes,
Fantastic Services

Rated 5 out of 5 stars

Just what I ordered.

Just what I ordered.
The gardeners were
Respectful
Polite
Happy
Knowledgeable
Didn't waste time
I highly recommend.
Thank you so much.

2 May 2026
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Reply from Fantastic Services

Dear Valerie,

Thank you for such a great review for the Gardening in Chingford. We are so pleased to know that you are satisfied with the service.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Great service it was easy to book and…

Great service it was easy to book and team was very helpful would recommend the service

2 May 2026
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Reply from Fantastic Services

Dear customer,

Thank you for your kind message after the Removals service from Leytonstone.
We are really pleased to hear that you had a good experience and that the service was carried out to a high standard. Your feedback is very valuable to us.

Kind regards,
Fantastic Services

Rated 4 out of 5 stars

Did a good

Did a good. Very friendly I would use them again

2 May 2026
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Reply from Fantastic Services

Dear C Miller,

Thank you for your feedback following the Carpet cleaning in West Nordwood.
We are grateful for your kind words and your honest evaluation and we will make sure to keep up the good work.
We look forward to the opportunity to earn your 5 star rating the next time.

Warm Regards,
Fantastic Services

Rated 5 out of 5 stars

Andrei the cleaner did a fantastic job…

Andrei the cleaner did a fantastic job at my flat. I would highly recommend him. He was also extremely polite and obviously arrived on time.

2 May 2026
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Reply from Fantastic Services

Dear Archana,

We are grateful for your 5-star review.
It is fantastic to know our One-off cleaning service in Mill Hill met your expectations.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Amazing job

Amazing job. Thank you very much Ioan and Mihai!!!

2 May 2026
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Reply from Fantastic Services

Dear Benoit,

We appreciate you taking the time to leave your review. It is great to know that you are satisfied with the Gardening service in West Kensington and that everything was handled well by our team.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Hard working and pleasant

Hard working and pleasant

2 May 2026
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Reply from Fantastic Services

Dear Tamsin,

Thank you for your 5-star rating!
It is wonderful to know that you are happy with the One-off cleaning service in Poplar you received.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

They did a really good job tidying up…

They did a really good job tidying up some neighbouring ivy that overhangs a wall in my garden. Top marks.

2 May 2026
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Reply from Fantastic Services

Dear Stephanie,

Thank you for your lovely feedback. We are delighted that you are happy with the Gardening service in Putney and appreciate your trust.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Gardeners cheerfully and efficiently…

Gardeners cheerfully and efficiently carried out the works needed.

2 May 2026
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Reply from Fantastic Services

Dear Peter,

Thank you for your feedback. We are glad to hear that everything with the Gardening service in Greenford met your expectations and that you had a positive experience with our service. Your comments are much appreciated.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

everything good

2 May 2026
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Reply from Fantastic Services

Dear Ms Fernandez,

We sincerely appreciate your 5-star rating for your Regular cleaning in Oxford. Your support encourages us to continue delivering great service.

Kind regards,
Fantastic Services

Rated 1 out of 5 stars

Terrible service.

Please do yourself a favour and not entrust your gardening services to these guys. They will send you the most unprofessional “professionals” who will do a terrible job or leave without communicating. They used to be much better but I think they definitely care less about their customers now, unfortunately.

1 May 2026
Unprompted review
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Reply from Fantastic Services

Dear Oyinkansola,

Thank you for sharing your feedback. We are truly sorry to hear about your recent experience and that the service did not meet your expectations. We understand how disappointing this must have been, especially if you have had better experiences with us in the past.

Our team is dedicated to find the best possible outcome and follow-up.
In order for us to connect with you further, please do reach us at: customercare.social@fantasticservices.com with your reference number.

We are happy to assist.
Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The team was professional, punctual, and highly knowledgeable. I didn’t need to explain much—they quickly understood exactly what needed to be done and got straight to work efficiently. The garden was completed to a very high standard, leaving everything neat and tidy. Their attention to detail, hard work, and friendly attitude were greatly appreciated. I would highly recommend their services to anyone looking for reliable and skilled gardeners.

1 May 2026
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Reply from Fantastic Services

Dear Mohammed,

Thank you for taking the time to share your feedback following the Gardening service in Ilford.
Excellence is something we always strive to provide and we are happy to know that you were impressed.
We remain at your disposal and we look forward to assisting you again.

Warm Wishes,
Fantastic Services

Rated 5 out of 5 stars

Delighted with the carpet cleaning by…

Delighted with the carpet cleaning by Radislav today. So quick and so good - they look like new again! 😀

1 May 2026
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Reply from Fantastic Services

Dear Lucy,

We appreciate your review and are glad to hear that our Carpet cleaning service in Croydon met your expectations. Your satisfaction is important to us.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Christian did a really good job with…

Christian did a really good job with our window cleaning. Very pleased. He was efficient, punctual and did a great job.

1 May 2026
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Reply from Fantastic Services

Dear Daphne,

We are very grateful for your review following the Window cleaning in Coulsdon.
It is wonderful to know that the service went smoothly and that you are pleased with the outcome. Thank you for taking the time to let us know.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Very happy with the two gardeners great…

Very happy with the two gardeners great job

1 May 2026
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Reply from Fantastic Services

Dear George,

Thank you for the 5-star rating!
We are thrilled to know you are satisfied with our Gardening service in Carshalton.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars
Fantastic Services logo

Reply from Fantastic Services

Dear Ruth,

Thank you for your brilliant feedback of the Window cleaning in Hampstead.
We are well aware of how important time is nowadays and we are grateful for the opportunity to demonstrate our quick and thorough service.
It would be an honour for us to assist again.

Warm Wishes,
Fantastic Services

Rated 5 out of 5 stars

Jashanpreet is punctual and does a…

Jashanpreet is punctual and does a thorough job cleaning the flat leaving it looking and feeling lovely before the weekend

1 May 2026
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Reply from Fantastic Services

Dear customer,

Thank you for your feedback.
We are very happy to know that you had a positive experience with our Regular cleaning session in Wandsworth.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Great service

1 May 2026
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Reply from Fantastic Services

Dear Kate,

We appreciate your 5-star review and your support of the One-off cleaning in Wimbledon.
It means a lot to us!

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Anjani was very good and I would…

Anjani was very good and I would recommend for our on off cleaning. They were punctual and very courteous. I gave Anjani full instructions of what needed to be done and they carried it out fully, also did other jobs that I forgot to ask for. Thank you for all your hard work Anjani.

1 May 2026
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Reply from Fantastic Services

Dear Nick,

We are grateful for your feedback and pleased to know that you had a positive experience with our One-off cleaning service in Stratford. It is always rewarding to hear that our customers are satisfied with the results.

Kind regards,
Fantastic Services

Rated 5 out of 5 stars

Great experience

Great experience. Amazing lady. Very dedicated and attend to details. Thanks !

1 May 2026
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Reply from Fantastic Services

Dear Walter,

Thank you for your 5-star rating!
We are thrilled to know you are happy with our Regular cleaning service in South Kensington.

Kind regards,
Fantastic Services

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