FaresonFleek Reviews 110

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being friendly, helpful, and professional, often highlighting excellent customer service. Many people appreciate the assistance received, noting that representatives go above and beyond to ensure a smooth booking process and address any concerns. However, some people were dissatisfied with the booking process, encountering issues with confirmation emails and discrepancies in flight details. A few customers also mentioned difficulties with communication and unexpected charges for baggage.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff. Customers frequently praise specific staff... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process. While some customers praise the helpfulness of... See more

Customer service

Users describe positive interactions with customer service. Many customers praise several agents for being... See more

Service

People report positive experiences with service. Customers consistently praise the helpfulness and... See more

Price

Customers had ambiguous experiences with price. Some reviewers found the pricing to be better than actual... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was able to book last minute tickets to my desired destination at a very good price point. The only downside was the number of calls I had to make in order to make sure I had my tickets in hand as... See more

Rated 4 out of 5 stars

Dustin from customer service was very professional when I encountered an issue with my reservation. I will use faresonflee.com again for future reservations.

Rated 5 out of 5 stars

my experience with this company had been fenomenal! SIMON made the process easy and smooth with his GREAT customer service without him I feel like I would be stressing trying to book my flight alone !... See more


Company details

  1. Travel agent

Written by the company

We are a US travel agency based in Miami, Florida, providing flights, hotels and car rental reservations to the people.


Contact info

3.7

Average

TrustScore 3.5 out of 5

110 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing company

I recommend this company and Neel Brown helped me with the pricing and I give him 5 stars. Thank you Neel

12 May 2025
Unprompted review
Rated 4 out of 5 stars

Flights in Fleek representative Jim…

Flights in Fleek representative Jim Harvey was extremely helpful and professional. He resolved my issue on the same day and demonstrated exceptional professionalism. Moreover, he provided me with an additional discount on my ticket purchase. I found the process of flying and purchasing tickets to be quite stressful, but Mr. Harvey listened attentively and empathized with my concerns. Initially, I was somewhat skeptical, but the reassurances I received from several employees, particularly Mr. Harvey, effectively alleviated my apprehensions. Thank you for the outstanding service, and I am pleased to confirm that I will book my travel arrangements through this platform again, as the ticket prices were remarkably affordable. Interestingly, my friend will be traveling to the same destination, but she purchased her ticket directly through the airlines, resulting in a significantly higher cost of $400 more than my purchase. I would like to advise everyone to inquire about all relevant guidelines when purchasing tickets, thereby avoiding any potential miscommunication with the company.

4 April 2025
Unprompted review
Rated 1 out of 5 stars

Fraud!

If I could leave zero stars, I would! Run, and fast!! Do not use this scam company. I'm out about five hundred dollars. They are not legit. They will take your money, cancel your flight, and you won't get your money back. Then, like with me, they'll put through an unauthorized charge later! Do not use them!

18 February 2025
Unprompted review
Rated 5 out of 5 stars

Olympia

Olympia, was an enormous help. I have called a couple times and didn’t get very far, but she was able to help me right away. She is amazing. Thank you!

5 March 2025
Unprompted review
Rated 1 out of 5 stars

Customer service is not good

It's a few things. I paid 99.00 because I had to cancel and reschedule a flight. I had a credit of 372.00. I call to use my credit and schedule another flight. I was charged another 99.00+272.00 on top of my credit. I am still trying to get my tickets before my trip. They don't answer your emails. I spoke to someone and they stated they were emailing my tickets. I wait and wait and no tickets. I would not recommend using them at all

28 February 2025
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. Never, Never, Never purchase tickets through this company. I was supposed to issued a refund for a flight for $291 and never received the refund.

18 January 2025
Unprompted review
Rated 1 out of 5 stars

Worst comapny

Worst comapny. they are scammers. People please don't use them, I made a reservation for my daughter and wanted to cancel her flight within 1 hour of booking, but these guys wanted to charge $125 dollars to cancel. They are scammers. Please don't use them.

11 January 2025
Unprompted review
Rated 2 out of 5 stars

Beware!! My mom who is not really tech savvy

My mom who is not really tech savvy, went on the website thinking she was on another and book a round trip fare to Denver, realizing several hours later that her flight could be booked on the same dates, times and seat selection on the actual airline website for far less. We proceeded to call and cancel within the 24 hour period. One agent said they could not cancel, and calling back a second time, the next agent stated they could refund only the one way fare going to her destination(Which the refund amount was less than if we rebooked the same one fare using the actual airline). With the 2nd agent, I reminded her that their website states that a full refund is provided within 24 hours. She placed me on hold and stated that the airlines wouldn’t grant them the refund on the returning flight. The best she could offer was a $350 coupon to be used within a year for my mom only who rarely travels. I gave them an extra star for that, but perhaps I was still being too generous.

24 November 2024
Unprompted review
Rated 1 out of 5 stars

I will never book here again

I booked a flight through this company I paid it for it with my debit card, then I canceled within the 24 hour grace period. This company will not refund my money. They keep saying. It takes time. They’re refusing to let me speak with a supervisor or manager. I’m taking further action. My hard earned money is not to be taken by some crooked company. No needs to book through this company if your trying to scam hard working people.

13 November 2024
Unprompted review
Rated 1 out of 5 stars

Do not attempt to book with them

Do not attempt to book with them. The bad reviews are true. Took my money and did not send me the tickets. This does NOT happen anywhere else. Quickly called bank and disputed the charges. Very disappointing

30 October 2024
Unprompted review
Rated 1 out of 5 stars

They are a scam

They are a scam! Don’t book from them! They charged me and send me no ticket confirmation. And would have the audacity to say! Noo we didn’t charge as

22 December 2024
Unprompted review

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