Fashion Eyewear Reviews 

13,896
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,220 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of products, noting that frames and prescription lenses are often perfect and authentic. Many also highlight the fantastic prices, finding designer glasses significantly more affordable. The ordering process is generally described as easy and straightforward, especially for uploading prescription details, contributing to overall satisfaction and repeat purchases. However, some customers experienced significant delivery issues, including delays, lost packages, or the need for self-collection, even with expedited shipping. A minority also reported product discrepancies like poor fit, unexpected weight, or receiving items with incorrect prescriptions or damage.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and experience. Many customers express... See more

Delivery service

Users describe ambiguous interactions with delivery services, with many customers reporting fast and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing satisfaction with the ease... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the product's... See more

Price

Customers consistently note positive experiences with price, often finding great deals and affordable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The sunglasses are as expected and no issues here, I did however pay an additional £5.95 for next day delivery due to knowing I would be at home and going on holiday shortly afterwards, what a was... See more

Company replied

Rated 4 out of 5 stars

The product and overall service was excellent and easily deserved 5 stars. However the delivery by the Local Post Office was appalling. They claimed they had been twice and they hadn’t with no red... See more

Company replied

Rated 4 out of 5 stars

They lost my first pair I ordered—customer service was nice and responsive but ineffective. They did let me know when the next order was available and I got a tremendous deal on a pair of Christian Di... See more

Company replied

Rated 3 out of 5 stars

When ordering it says delivery next day until you put in prescription details. Then it says 1-5 working days, after paying confirmation email says 7-10 days. So always read the delivery times otherwis... See more

Company replied


Company details

  1. #41 of 44 best companies in Glasses store
  2. #26 of 26 best companies in Optician
  3. #47 of 48 best companies in Sunglasses shop

Written by the company

Shop our huge selection of designer glasses, sunglasses and prescription sunglasses online at best available prices with FREE UK delivery and 14-day returns. We ship worldwide.


Contact info

4.0

Great

TrustScore 4 out of 5

14k reviews

5-star
4-star
3-star
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Asks customers to review

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4.0

All reviews

(13,896)

1,129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Fashion Eyewear logo

Reply from Fashion Eyewear

Susan Critchley,

We're so glad to hear that your delivery was quick and the product was perfect. We truly appreciate your positive feedback!

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

Fast shipping

Fast shipping. Great price. it was the cheapest I could find for this exact style.

19 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Kirsten,

We're so happy to hear that you're pleased with our fast shipping and competitive pricing! We appreciate your kind words.

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

Excellent price

Excellent price, service and support. Well recommended.

19 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Colin,

We're thrilled to hear that you found our prices excellent and that you were happy with our service and support. Your recommendation means a lot to us!

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

Great product

Great product, authentic and arrived quickly

19 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Amber,

We're so pleased to hear that you found the product authentic and that it arrived quickly! Your positive feedback is truly valued.

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

Good company!

No problems with my order other than delivery a couple of days longer than expected but great value.

16 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Russell,

We're happy to hear you found great value! We appreciate your understanding regarding the slightly extended delivery time.

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

I love my new glasses

I love my new glasses. They are quality and fit well. The price was reasonable and I was kept up to date about delivery.

19 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Craig,

We're so pleased to hear how much you love your new glasses and that they are of great quality and fit well! We're also glad you found the price reasonable and appreciated being kept informed about the delivery.

Best wishes
Fashion Eyewear Customer Services

Rated 1 out of 5 stars

Not happy

I've returned a glasses I bought due to it being too small on my face
It's been 11 days since you received the item back at your factory and am yet to receive my refund of £122 and am not happy as no refunds take this long
Not happy for keeping my money for almost 2 weeks.

19 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

We are sorry to hear about the delay in processing your refund. We understand your frustration regarding the wait for your £122. We are actively looking into this matter to ensure your refund is processed as quickly as possible.

Best wishes
Fashion Eyewear Customer Services

Rated 3 out of 5 stars

Fast delivery but slow to refund

Product received quickly but wasn't right for me, so I returned it.
Received notifications to confirm it had been received back and refund would be in my account asap but always within 7 working days... it wasn't and I had to chase them.

13 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Andy ,

We appreciate you sharing your experience. We understand your frustration regarding the refund delay and having to follow up. We are actively reviewing our return process to prevent this from happening again.

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

Impressive choice of RB sunglasses

Impressive choice of RB sunglasses. Great prices. Order delivered very quickly, it was well packaged and secured.

16 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Anna,

We're so glad to hear you're impressed with the selection of sunglasses and the great prices! It's wonderful that your order arrived quickly and was well-packaged.

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

Arrived really quickly

Arrived really quickly. Very good quality and really good prices.

18 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

customer,

We're so glad to hear that your order arrived quickly and that you're pleased with the quality and prices. Thank you for your positive feedback!

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

Authentic Ray-Bans for a fraction of the price

Great pair of authentic Ray-Ban Aviators sunglasses (RB3025) for a fraction of the price. Well packaged and quick delivery. Highly recommend & will be back again, thank you!

16 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Dan,

We are delighted to hear you are so pleased with your authentic Ray-Ban Aviator sunglasses and the excellent value. We appreciate your kind words about our packaging and quick delivery.

Best wishes
Fashion Eyewear Customer Services

Rated 2 out of 5 stars

Just not great!

Glasses are a version of the Boss 0680 but the try on version, which when searched came up as blue horn, are nothing like the glasses that arrived, more like blue azure. I had been looking for blue horn for about 1 year. Also had to wait an additional day due to poor carrier Fashion Eyewear used, the very last day in the t&cs. Lesson learnt from buying glasses online, back to the trusted VE in future!!

16 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

customer,

We are truly sorry to hear that the glasses you received did not match your expectations regarding the color, especially after searching for blue horn for so long. We also regret the delay in delivery you experienced. We are reviewing our product descriptions and carrier performance to prevent similar issues. We appreciate your feedback as it helps us improve.

Best wishes
Fashion Eyewear Customer Services

Rated 4 out of 5 stars

Best Value

Always the best value products, and when in stock delivery is quick

15 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Gemma,

We're so pleased to hear that you consistently find great value in our products and that our delivery is quick when items are in stock. Your positive feedback is much appreciated!

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

Can’t rate this service high enough

Can’t rate this service high enough. I got a fabulous pair of glasses for a lot less than at my high street optician. I am so pleased I took the opportunity and will be back. Simple process yielded great results.

15 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

C.MARTIN,

We are so delighted to hear how pleased you are with your new glasses! It's wonderful that you found the process simple and achieved such great results at a fantastic price. We look forward to welcoming you back.

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

Very competitive price

Very competitive price, and delivery was very quick.

15 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Geoff,

We're so pleased to hear that you found our prices competitive and that your delivery arrived quickly. Thank you for your positive feedback!

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

Beautifully Crafted Sunglasses

This was my first experience using the Fashion Eyewear website to order sunglasses. The entire process was easy and very efficient. Once I placed my order, I was able to track it and follow the progress from start to finish. The end result was a beautifully crafted pair of sunglasses at a price that was nearly half of what I would have paid had I purchased them at a retail store. The bottom line…I was very impressed with Fashion Eyewear!

17 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Mary Gwaltney,

We are so happy to hear that your first experience with us was easy and efficient! We are delighted that you found a beautifully crafted pair of sunglasses at a great price. We truly appreciate your kind words and positive feedback.

Best wishes
Fashion Eyewear Customer Services

Rated 1 out of 5 stars

There was no mention that this does not include duties and return shipment costs

There was no mention that this does not include duties. International buyers do not buy! Spent $80 for returning a product.

15 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

TJ B,

We appreciate you sharing your experience and feedback. We understand your frustration regarding the duties and return process. We are reviewing our international shipping information to ensure clarity for all customers.

Best wishes
Fashion Eyewear Customer Services

Rated 3 out of 5 stars

Sent wrong glasses

I received the wrong glasses which was dealt with quickly. I was told they were expecting new stock soon. But still not heard anything and not getting any response to emails.
Very good value company if they have the glasses available. To many glasses out of stock when trying to choose.
Unfortunately had to request refund

16 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Mark Haywood,

We appreciate you taking the time to share your experience. We sincerely apologize for the issues you encountered with your order and the lack of communication regarding the new stock and your emails. We understand your frustration with the out-of-stock items and the need to request a refund. We are actively working to improve our stock availability and response times to ensure a smoother experience for all our customers.

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

Great glasses

Great glasses. I honestly thought it was too good to be true given the price v other retailers, but the glasses are perfect and arrived very quickly. Will definitely be using again.

16 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Tom,

We are so happy to hear you are pleased with your new glasses and our speedy delivery! We truly appreciate your kind words and look forward to assisting you again.

Best wishes
Fashion Eyewear Customer Services

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