Great company I purchase a Louie Vuitton 60 duffle bag and it was brand new. Even though the pictures showed a small stain inside when I got it the stain was hardly visible. So don’t be scared of th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I didn’t think twice when I purchased this bag, because I wanted it for my collection. But after receiving I realized (or forgot) that this bag is so big, it could fit a saddle and boots in it! Thanks... See more
I was really impressed with the quality of bag I received. I felt like the photos were great, and I felt like it was a more than fair price set for the item. It was 0 hassle, I’ve ordered from other c... See more
Company replied
I received my order relatively quickly and was very pleased with the experience. I appreciated the included nail file, and the item arrived in great condition. Unlike many secondhand products, it did... See more
Company replied
Company details
About FASHIONPHILE
Written by the company
100% authentic guaranteed. The leader in pre- owned ultra-luxury accessories. 
Why Shop & Sell with FASHIONPHILE?
We’ve got your favorite designers.
Contact info
6359 Paseo Del Lago , 92011, Carlsbad, United States
- 844.619.8902
- info@fashionphile.com
- fashionphile.com
4.5
Excellent
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 46% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wrong item was sent
Wrong item was sent. Listing pics and written description doesn’t match. Still thinking of returning.
26 June 2026
Unprompted review
Reply from FASHIONPHILE
Thank you for bringing this to our attention. We’re sorry to hear that the item received did not match the listing photos and description. This is not the experience we want for our clients, and we would appreciate the opportunity to review what happened and help resolve this for you.
Please reach out to us at info@fashionphile.com with the subject line "Review Response Follow Up" and include your order details so our team can look into this further and assist with next steps.
Slow shipping
A little stressful because shipping was slower than expected. Expected delivery date was Thursday, spent all day at home waiting for the bag and it didn’t come. Next day I was leaving on a trip and had to frantically call and argue and beg UPS to deliver the bag before I had to leave to the airport. It all worked out but was extremely stressful and upsetting and it’s the main thing that prevents me from getting bags more often from Fashionphile - is the super slow shipping. Luxury bags should be shipped overnight. This took over a week from order placement.
25 June 2026
Unprompted review
Reply from FASHIONPHILE
Larisa,
Thank you for your thoughtful feedback and for still taking the time to leave us 4 stars despite the slower shipping experience. We’re sorry to hear the delivery timing caused added frustration, especially ahead of your trip.
While some carrier timelines can be outside of our direct control once an order is in transit, we understand how important reliable delivery is, especially for luxury purchases. We appreciate you sharing this with us and will be sure to pass your feedback along to the appropriate team for review.
We’re glad everything worked out in the end, and we hope to provide a smoother experience should you choose to shop with FASHIONPHILE again.
Amazing products & service
I have been very happy with my purchases along with the quick delivery and clear communication throughout the process. All items have arrived exactly as shown online and are in near perfect condition! The flexible return policy is key also! I will be a repeat shopper.
6 July 2026
Unprompted review
Reply from FASHIONPHILE
Thank you for the wonderful review! We’re so glad to hear you’ve had consistently positive experiences with your purchases, from quick delivery and clear communication to items arriving exactly as shown online.
We truly appreciate your continued support and are happy our return policy adds extra confidence when shopping with us. We look forward to welcoming you back to FASHIONPHILE again soon!
Best USA source for Hermes Kelly
Excellent service. I saw this Kelly 28 had been put on a special markdown. Bag arrived more quickly than last time I ordered. It was in nice condition and per the description but I thought there was something a little off about the shape of the top - I was leaving for France the next day so I decided to return it and see what I could find on my trip. The return was easy I went to the Fashionphile down town LA and they were very easy to deal with the showroom was immaculate. If I don’t find a bag in France while on holiday I will be back on Fashionphile to shop with confidence.
29 June 2026
Unprompted review
Reply from FASHIONPHILE
Michelle,
Thank you for sharing your experience! While we’re sorry this Kelly 28 was not the perfect fit, we’re so glad to hear the shipping was quick, the return process was easy, and our Downtown Los Angeles team made the visit a smooth one.
We truly appreciate your confidence in FASHIONPHILE and would be happy to help you find the right Kelly when the time comes. Wishing you a wonderful trip to France, and we hope to welcome you back soon!
Waiting for a specific Hermes Scarf to…
Waiting for a specific Hermes Scarf to go online! Wait was over when it appeared. Everything about the sale and delivery went smoothly. Fashionphile is the way to go when consigning or shopping!
25 June 2026
Unprompted review
Reply from FASHIONPHILE
Thank you for the wonderful review! We’re so glad the Hermès scarf you were waiting for became available and that you were able to make it yours. It’s great to hear that the sale and delivery went smoothly as well.
We truly appreciate your loyalty to FASHIONPHILE when it comes to both shopping and selling, and we look forward to welcoming you back again soon.
Great service and product
Great service. Bag in better than expected condition. Looks new!
1 July 2026
Unprompted review
Reply from FASHIONPHILE
Jan,
Thank you for the lovely review. We’re so glad to hear your bag arrived in even better condition than expected and that you had a great experience with our team. Providing thoughtful service is at the heart of what we do, and we truly appreciate you choosing FASHIONPHILE.
Lovely bag
Lovely bag! Exactly as described and pictured. Great addition to my LV collection. Thank you!
4 July 2026
Unprompted review
Reply from FASHIONPHILE
Vicky,
Thank you for the positive review! We’re so glad to hear your bag arrived exactly as described and pictured. It means so much that FASHIONPHILE could be part of growing your LV collection, and we hope to help you find even more special Louis Vuitton pieces in the future.
I am in love
I am in love! I took a photo of a bag I liked and searched for it. Found it on Fashionphile! I figured I would try this site especially with the return option. I didn’t have anything to lose. The price was perfect. Speedy shipment. And the bag is GORGEOUS!!! I am in love. Thank you Fashionphile!
13 June 2026
Unprompted review
Reply from FASHIONPHILE
Cindy,
Thank you for the wonderful review! We’re so glad you decided to take the leap with FASHIONPHILE and that your experience was a great one. It’s lovely to hear that the price felt right, shipping was speedy, and most importantly, that you love your new bag.
We hope you enjoy your piece for years to come, and should you ever decide to shop, sell, or repeat, we would be happy to welcome you back again.
Yay! Love my new purchase
Excellent product with wonderful packaging and shipping
18 June 2026
Unprompted review
Reply from FASHIONPHILE
Lauren,
Thank you for the lovely review! We’re so glad to hear you love your new purchase and that everything from packaging to shipping went smoothly. We appreciate you choosing FASHIONPHILE and look forward to welcoming you back again soon.
I am having an extremely bad experience…
I am having an extremely bad experience with them and this will be my first and last purchase for sure. Nightmare! I bought 2 bags and stupid me paid a deposit on another 2. First bag arrived within 2 days the second, it has been a week and nothing, 17 emails following up no response, calls no action, only a tracker, called DHL and I was told just a bill way been created a week ago and nothing since then. WHAT A NIGHTMARE. New costumer first and last
25 June 2026
Unprompted review
Reply from FASHIONPHILE
Najoa,
We’re sorry to hear your first experience with FASHIONPHILE has been disappointing. International shipments require careful coordination, and we understand how important timely updates are when awaiting multiple luxury purchases.
We’d welcome the opportunity to review your orders, provide clarity on the shipment status, and assist with next steps. Please contact us at info@fashionphile.com with the subject line “Review Response Follow Up” so we can connect with you directly.
Reply from FASHIONPHILE
Leslie,
Thank you for the positive feedback and we appreciate you choosing FASHIONPHILE!
Item received was exactly as described
Item received was exactly as described. Shipping was quick.
15 June 2026
Unprompted review
Reply from FASHIONPHILE
Marybeth,
We’re pleased to hear your item arrived quickly and exactly as described. We hope you enjoy your new luxury find, and thank you for choosing FASHIONPHILE!
Everything I purchase from Fashionphile…
Everything I purchase from Fashionphile is as described or better! I trust the authentication process and the quality. It is truly the most reliable major resale platform available. Thank you!
30 June 2026
Unprompted review
Reply from FASHIONPHILE
Annelore,
Your trust means so much to us! Every piece is carefully reviewed by our expert authenticators, and we’re proud to provide the level of accuracy and confidence you’ve experienced across multiple purchases. We truly appreciate your continued support of FASHIONPHILE!
I love my bags
I love my bags. I do wish there were more pictures of things like the coach creed and on the mcm where it was made. I got very lucky and got an amazing deal on a vintage made in Germany mcm though. And both bags are beautiful.
27 June 2026
Unprompted review
Reply from FASHIONPHILE
We’re so glad you love both bags, especially the vintage MCM made in Germany. We appreciate your feedback regarding additional detail photos, and we’ll keep this in mind as we continue looking for ways to make our online listings even more helpful. Enjoy your beautiful new pieces!
Happy first time customer
They shipped quickly, received quickly, & all were exactly as pictured!
1 June 2026
Unprompted review
Reply from FASHIONPHILE
Karrie,
Welcome to FASHIONPHILE! We’re so glad your first experience was a positive one and that everything arrived quickly and exactly as pictured. We’d be happy to be your go-to destination for luxury resale whenever you’re ready for your next find!
It’s always an ease shopping with you
It’s always an ease shopping with you. Never any issues
15 June 2026
Unprompted review
Reply from FASHIONPHILE
Melody,
We’re so glad shopping with FASHIONPHILE continues to feel easy and dependable. That is exactly the kind of experience we aim to provide, and we’d be happy to welcome you back anytime for your next luxury find!
Smelled bad
The bag looked good, but it smelled really bad when it arrived. I emailed them but never heard back
13 June 2026
Unprompted review
Reply from FASHIONPHILE
Michael,
We’re sorry to hear your bag arrived with an odor concern, even though the condition met expectations. Odors should be reflected in our listings when present, and we’d appreciate the opportunity to review this further.
Please contact us at info@fashionphile.com with the subject line “Review Response Follow Up” so we can assist with next steps.
Always accurate descriptions and…
Always accurate descriptions and pictures of merchandise and ships quickly. All items I have ordered are authentic!
23 June 2026
Unprompted review
Reply from FASHIONPHILE
Atiya,
Thank you for your kind feedback. Accurate representation, timely service, and trusted authentication are at the core of the FASHIONPHILE experience, and we’re so glad that has come through with your orders. We truly appreciate your continued support.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.