My first order of samples didn't arrive. I'd had an email saying it was on its way so I presume it was lost in the post. Another was sent immediately. My 'proper' order arrived promptly. The price... See more
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Used this company originally as their prices were the lowest for my purchase of William Morris wallpaper but although their prices were the best, they haven’t cut back on customer services or cheaper... See more
I came across Fashion Wallpaper a month ago. I phoned them yesterday as I wanted to find out delivery times. Sophie was lovely and said if I placed my order straight away it would be sent out the same... See more
I found the website easy to navigate and very straightforward. The pictures used were accurate. Whilst buying the wallpaper needed, it also suggested the paste to use. Having used Fashionwallpaper... See more
4.6
Excellent
1k reviews
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Replied to 64% of negative reviews
Typically replies within 24 hours
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Their entire returns policy is made up…
Their entire returns policy is made up - and does not align with distance selling regs. No issues with ordering from them but they need to amend their website to reflect actual UK law. For anyone confused by this, you have 14 days to notify the seller (Fashion wallpaper) of a return (cancellation) of all or PART of an order, and a further 14 days to dispatch the return. That's dispatch, not them being in receipt of the order. In total that's 28 days from RECEIPT of your order. Do not accept any restocking fees within this period ; that's against the law. Do not accept anything other than the law. If they argue, chargeback through your bank and report to trading standards.
2 April 2026
Unprompted review
Reply from Fashionwallpaper
Thank you for your review. I can't seem to find any order relating to your complaint, but you are correct. You have 14 days to begin the returns process. If the returns process isn't initiated within 14 days, then we still allow returns up to 30 days after receipt; but this will incur a fee. Despite honouring it, we don't mention the 14 day grace period for transit because (as demonstrated) in the past it confused customers; as they assumed to have the full 28 days to begin the returns process for a full refund, not the 14 days. We work from emails and the dispatch date on the label, which is why we recommend dated labels or trackable couriers.
They were selling the wallpaper I…
They were selling the wallpaper I wanted at nearly £30 cheaper than other sites for two rolls and arrived within two days! Can’t ask for better than that.
31 March 2026
Unprompted review
Good value but watch the returns
The wallpaper was good value, but watch out for their returns. I’m retuning wallpaper a few hours past the 14 day window, but before their 15th day of business. And I’m being charged a 25% restocking fee and I cover the returns fee. No grace, just a simple cut off. Brutal, and won’t buy from there again.
23 March 2026
Unprompted review
Super quick delivery and exactly what I…
Super quick delivery and exactly what I wanted thank you
10 March 2026
Jane was faultless in everything that…
Jane was faultless in everything that we asked of her, brilliant company to deal with .
11 March 2026
Great service.
We liked the ease of ordering, the products we bought were dispatched very quickly.
Overall we are satisfied and would recommend.
9 March 2026
So glad I finally bought this
I had been looking at this wallpaper for a while. Sadly bought when you put the price up which is a shame
The paper , however is just beautiful. We are almost finished the second wall and love it. Good quality as usual from Harlequin 🤗
2 March 2026
Unhelpful Customer Service
Be very careful when ordering from here. Whilst the returns policy clearly states made to order wallpapers are non-refundable, the website doesn’t tell you what products are made to order and which aren’t. I emailed them to find out, having seen reviews indicating this, and customer service was appalling/very unhelpful. After that I had no intention of ordering from them and actually found the wallpaper I liked cheaper elsewhere.
3 March 2026
Unprompted review
Reply from Fashionwallpaper
Thank you for your review Amy. I am sorry about your experience. We explained some of these wallpapers are printed to order, but the one you enquired about was not. However we didn't have sufficient stock.
Had to return one unopened roll of…buy local
Had to return one unopened roll of paper and did not realise when I purchased online that I would have to pay for this
In future I will order from local supplier and wouldn’t recommend
20 February 2026
Reply from Fashionwallpaper
Thank you for your email. I'm sorry , but it is a requirement that customers pay for returns of unwanted wallpaper. This information can be found in the delivery/returns section of our website.
On time and as described.
20 February 2026
Very helpful telephone advice
Very helpful telephone advice. Excellent
Online service with first class delivery service. Wouldn’t hesitate to recommend.
17 February 2026
woodland chorus
came the following day. excellent price and quality.
used same wallpaper from here nine years ago so glad you still stock it.it may be a bit pricey but it hangs perfectly and matches up very well. would use this site again when looking for not your run of the mill paper because of choice, quality and price.
10 February 2026
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