Jane! What can I say! You assisted with my enquiry on the phone in the morning, not only reserved a dress in store for me but also rang other stores on my behalf to find other size availability. Your... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy to order online, click and collect from local stores…..both visited recently. Staff very friendly, helpful and efficient. Great experience Dress is lovely and well priced. As described on websi... See more
Company replied
James, James... JAMES!! I came into the store looking for advice from someone on how to dress for summer and left with an entire new wardrobe full of new looks... James spent well over an hour explain... See more
Company replied
I love Fatface products their jeans are just the best! I also like the ethos of the company. I had online returns to be processed in store and this was handled in a breeze, no problem. I bought anot... See more
Company replied
Company details
- #268 of 595 best companies in Clothing Shop
- #167 of 279 best companies in Fashion accessories shop
- #129 of 237 best companies in Men's clothes shop
- #114 of 254 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 3 Festival Place, RG21 7BF, Basingstoke, Hampshire, United Kingdom
- 01256 352103
4.8
Excellent
166 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FatFace - BASINGSTOKE 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BASINGSTOKE 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love the clothes n the staff are very…
Love the clothes n the staff are very very helpful so a great shopping experience!
23 November 2024
Reply from FatFace - BASINGSTOKE 2
Hello! thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lots of stock and choice
Have not been in the Fatface store for a while and was very surprised by how much more stock and choice that they now have. Had some great help from Luke whilst trying out handbags as I wanted to check how much adjustment there was on the straps.
16 November 2024
Unprompted review
Reply from FatFace - BASINGSTOKE 2
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Huge thank you to Amanda in the…
Huge thank you to Amanda in the Basingstoke fatface who helped me through a really tricky situation with my online purchase return and a gift card. She sorted it out with no drama and a big smile on her face. Couldn’t be more thankful for her!
22 October 2024
Unprompted review
Reply from FatFace - BASINGSTOKE 2
Hello Katrina
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Basingstoke store - this is great to hear. Take care, LE
Great jacket
The item was a a good price, I was able to have it delivered to the store free of charge promptly and the item is amazing.
13 October 2024
Reply from FatFace - BASINGSTOKE 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Customer service is second to none
Customer service is second to none. A recent problem with a purchase was swiftly resolved with a couple of emails.
12 August 2024
Reply from FatFace - BASINGSTOKE 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BASINGSTOKE 2
Hi Sarah, thank you for leaving a review. We're glad to hear that you're a fan of our Basingstoke store, and thank you for your feedback about the variety of items available. Take care, CD
Ordered some shorts in time for my…
Ordered some shorts in time for my holiday. Item was despatched promptly on the heels of my order and a few days later at 10:15am I get an email the item had been received into my local store. Up to this point I was impressed with how easy and efficient it had all been. When my partner went in to collect the item with the requisite email unique reference the very next day (again a nice feature that someone else could collect the item for me if they had my email) she was told no shorts had been received for me! A few staff members looked but they couldn't be found! So given the email is triggered by their stocking system when that delivery is barcode read, it must have been delivered and then lost! Either sold as stock in error or given out by someone in another order in error! Either way a poor show! Perhaps I was unlucky or perhaps their process is just not tight enough in store, or maybe the stocking system messed up and they never actually delivered them to store as the email said, what triggered the email. I guess I'll never know. But that stock is somewhere right now but it's not with me and that email says they should be or maybe the stock never existed. Something went wrong here FatFace but what, because you were so close to getting it right and then totally missed the mark? All that said I like the store and staff seem nice, which is why this just seems so wide of the mark for them.
13 August 2024
Reply from FatFace - BASINGSTOKE 2
Hi Adrian, thank you for taking the time to leave a review. I'm sorry that you experienced this issue collecting your order - it is highly unusual. I'm unsure from your review if the store staff were able to find a resolution for you, either by refunding, reordering, or helping find a suitable alternative item. If you need further assistance with this issue, please do get in touch by emailing customerservices@fatface.com so our friendly team can get this sorted for you. Take care, CD
Received the products with no problems
Received the products with no problems. I had ordered a T-shirt, white and its good quality cotton, also a leather belt, again very pleased with the belt.
15 July 2024
Reply from FatFace - BASINGSTOKE 2
Hello Iwona
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BASINGSTOKE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to read your positive feedback!
We hope you love your purchase, and look forward to welcoming you back soon.
Take care. -LA
Fatface is a great company to buy fromTheir customers service is very good
Their customers service is very good. And clothes arrive on time. They are a pleasure to by from.
22 June 2024
Reply from FatFace - BASINGSTOKE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear your feedback regarding service and delivery. We hope you love your order!
Take care. -GM
Nice product , good design
Lovely trousers with good design , good quality , true size. The staffs in the shop are friendly.
17 June 2024
Reply from FatFace - BASINGSTOKE 2
Hello Audrey,
Thank you for your 5* review.
It is great to hear you are pleased with the service you have received and the quality of our items. We look forward to welcoming you back soon!
Have a good day!
Take care, ED
I was able to place the order online
I was able to place the order online, very easy to use website and collect from the local store. I wanted to return one of the items and this is so easy to do at the store as well. Very helpful and friendly staff , just happy to help
5 June 2024
Reply from FatFace - BASINGSTOKE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We look forward to welcoming you back soon!
Take care. -GM
really great store and company
really great store and company, friendly and helpful staff and very nice clothes :)
26 May 2024
Reply from FatFace - BASINGSTOKE 2
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Lovely pyjamas bought from Fat Face for…
Lovely pyjamas bought from Fat Face for my grandson. Excellent quality. Excellent price in their sale.
23 May 2024
Reply from FatFace - BASINGSTOKE 2
Good morning, FatFace customer.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments. We look forward to you shopping with us again soon at our Basingstoke store.
Take care, JB
Nice new dress
Bought a nice new dress. One with pockets, not clingy but drapes beautifully in green and cream. Very happy.
Very nice staff.
23 May 2024
Unprompted review
Reply from FatFace - BASINGSTOKE 2
Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you love your new dress and we look forward to welcoming you back soon. Take care, LC.
I placed my order on 24 April for…
I placed my order on 24 April for delivery to the Fat Face store in Basingstoke. I am still awaiting a notification of its delivery there.
I did pop in the shop in Saturday to see if they had it. Unfortunately they didn’t.
24 April 2024
Reply from FatFace - BASINGSTOKE 2
Hi there,
Thank you for taking the time to leave us your review.
I am sorry to hear you are yet to receive your Click and Collect order. We apologise for any disappointment or inconvenience caused.
I have just emailed you now to follow up with this.
Take care. -GM
I ordered 2 sizes
I ordered 2 sizes, one fit perfectly and the other I took back to the shop which I loved as I had a look around the shop.... Brilliant
26 April 2024
Reply from FatFace - BASINGSTOKE 2
Hello Jo
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good service and great products.
19 April 2024
Reply from FatFace - BASINGSTOKE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.