A week after returning an item the money has still not gone into my bank account. I have had confirmation that the refund has been put through and tomorrow is the last day allowing for a five working... See more
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See what reviewers are saying
I ordered from in store, absolutely fantastic service, very helpful as well. The Beccles store I think it’s amazing
Company replied
So lucky to have a lovely Fatface shop in my local town. I was looking for a Sussex Jacket in the Sale buy they didn’t have my size. The assistant was very kind and she spent several minutes searching... See more
Company replied
My first time of shopping at FatFace & certainly not disappointed. Cannot fault ordering, delivery time, returns or refunds. Quality of products are superb. Sale prices are so good. Staff at my Beccle... See more
Company replied
Company details
- #287 of 620 best companies in Clothing Shop
- #167 of 286 best companies in Fashion accessories shop
- #134 of 243 best companies in Men's clothes shop
- #121 of 258 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 1 Taylors Square, Newgate, NR34 9QA, Beccles, Suffolk, United Kingdom
- 01502 471831
4.5
Excellent
125 reviews
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A week after returning an item the…
A week after returning an item the money has still not gone into my bank account. I have had confirmation that the refund has been put through and tomorrow is the last day allowing for a five working day clearance time so hopefully it will go back ok. Love Fatface products but you need to work on the after care of customers
24 April 2026
Reply from FatFace - BECCLES
Hello Sarah,
Thank you for taking the time to leave your review.
Please note that it is your bank that sets the timeline of a 3-5 working day refund period. If your funds have not cleared with yourself within this time, please do reach out to your bank.
Thank you, LE
Shirt for husband
I ordered from in store, absolutely fantastic service, very helpful as well.
The Beccles store I think it’s amazing
24 April 2026
Reply from FatFace - BECCLES
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff at the shop are lovely- Beccles…
Staff at the shop are lovely- Beccles Suffolk. Really good service and friendly- they make you want to go in
24 April 2026
Reply from FatFace - BECCLES
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BECCLES
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Assistant very kind and helpful
19 February 2026
Reply from FatFace - BECCLES
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
easy ordering
easy ordering, fast delivery to local store, excellent quality and description of clothing with good fit
23 February 2026
Reply from FatFace - BECCLES
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always a wonderful experience visiting love visiting and purchasing beautiful clothes. …
Always a wonderful experience visiting Fatface in Beccles. Lovely staff, beautiful clothes.
11 October 2025
Reply from FatFace - BECCLES
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BECCLES
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very happy with my service online …
Very happy with my service online quick and easy also returns to the shop Very efficient
6 February 2026
Reply from FatFace - BECCLES
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I had to order online as the dungarees…
I had to order online as the dungarees I wanted were not in store but they arrived promptly considering it was Christmas time but unfortunately they were to large and you don’t stock petite which is a shame as I’m 5ft so I had to return them
6 January 2026
Reply from FatFace - BECCLES
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
The shop staff were lovely but I was…
The shop staff were lovely but I was sent no bar code which they said I should have had. So had to go off and check emails as no signal in the shop, it was snowing and cold so not the best experience, then when I checked I only had the emails with my order number
5 January 2026
Reply from FatFace - BECCLES
Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE
Very helpful staff at the local shop…
Very helpful staff at the local shop leading to my order.
15 December 2025
Reply from FatFace - BECCLES
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service
20 December 2025
Reply from FatFace - BECCLES
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BECCLES
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The FatFace store at Beccles
The FatFace store at Beccles is wonderful. The team there are always so helpful, professional and efficient. Nothing is too much trouble and they help me to find the right items on line or in store. If I order on line I collect from Beccles and again the team are really helpful. I especially value the service I have received from Jamie.
4 December 2025
Reply from FatFace - BECCLES
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
So disappointed items arrived late…
The So disappointed items arrived late Brought a jacket over a £100 . It was creased . Can’t get the creases out
Also when taking a item back to the shop it had the wrong item number
So had to come home .Ring customer service
They told me it was no fault of my own to send it back by post
Had to ring customers service again still not refunded
I am so surprised with Fatface they use to be so efficient
You did as u rang this morning and you have heard just not received the parcel after 2 weeks Yoi are putting the blame back on the customer when this has been your mistake from the be
19 October 2025
Reply from FatFace - BECCLES
Hi Dawn
Thank you for your review.
We're sorry to hear that you needed to return your item. I can see that we asked you to let us know once your item had been posted back. Unfortunately we didn't then hear from you again so no refund was processed.
We can however now confirm that as a result of you contacting us via Trustpilot, we have no processed your refund. An email has also been sent to confirm this.
Thank you, LE
Helpful and friendly
Went into the Beccles store to spend a gift voucher that was given to me as a leaving present to find lots of lovely autumn stock and a very smiley assistant who helped me pick out an outfit. The Mae jumper that she picked out for me went really well with the Hove Jeans that I also tried on. She also helped me decide which colour looked best on me and I felt that she was very honest. Thank you to the young assistant with copper plaited hair
3 September 2025
Unprompted review
Reply from FatFace - BECCLES
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
My first time of shopping at FatFace &…
My first time of shopping at FatFace & certainly not disappointed. Cannot fault ordering, delivery time, returns or refunds. Quality of products are superb. Sale prices are so good. Staff at my Beccles branch are very helpful & friendly too.
31 August 2025
Reply from FatFace - BECCLES
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly customer service
Every time I shop at Fat Face I find that the customer service is always welcoming, friendly and helpful. Our local store has a range of clothes not too overwhelming but enough to be able to find something nice to purchase. The clothes are always of great quality. Well done Fat Face Beccles store for staying open on the high street. We need people to use the high street stores to ensure we don't lose the personal touch.
16 August 2025
Reply from FatFace - BECCLES
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BECCLES
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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