A week after returning an item the money has still not gone into my bank account. I have had confirmation that the refund has been put through and tomorrow is the last day allowing for a five working... See more
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See what reviewers are saying
I ordered from in store, absolutely fantastic service, very helpful as well. The Beccles store I think it’s amazing
Company replied
So lucky to have a lovely Fatface shop in my local town. I was looking for a Sussex Jacket in the Sale buy they didn’t have my size. The assistant was very kind and she spent several minutes searching... See more
Company replied
My first time of shopping at FatFace & certainly not disappointed. Cannot fault ordering, delivery time, returns or refunds. Quality of products are superb. Sale prices are so good. Staff at my Beccle... See more
Company replied
Company details
- #287 of 620 best companies in Clothing Shop
- #167 of 286 best companies in Fashion accessories shop
- #134 of 243 best companies in Men's clothes shop
- #121 of 258 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 1 Taylors Square, Newgate, NR34 9QA, Beccles, Suffolk, United Kingdom
- 01502 471831
4.5
Excellent
125 reviews
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excellent purchase
It was so easy to order from your website, my order was quickly dispatched to store for pick up, and I was kept up to date so knew when it was in store so that I could collect.
10 June 2024
Reply from FatFace - BECCLES
Hello Rick,
Thank you for sharing your recent experience using our click and collect service with us.
Have a great day!
Take care, ED
Reply from FatFace - BECCLES
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Easy to order on line
Easy to order on line. I had it sent to the shop and received a text within 3 days to say that the item has arrived. Well impressed
10 May 2024
Reply from FatFace - BECCLES
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon!
Take care. -GM
Lovely dress warm soft fabric and it…
Lovely dress warm soft fabric and it has two useful pockets
2 May 2024
Reply from FatFace - BECCLES
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you are loving your recent purchase. I hope you continue to enjoy our products as much as we do.
Take care, MM
Reply from FatFace - BECCLES
Hi there,
Thank you for taking the time to leave your review.
We are glad to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon!
Take care. -GM
Rude member of staff
I've been a customer of FatFace for many years and regularly use the shops in Beccles, Norwich, Southwold and Bury St Edmunds. I like their products and have generally had good service from friendly staff.
On this occasion however, for the first time ever, I had to return an item, which was faulty and I had to deal with a female member of staff. She was rude, condescending and deliberately sarcastic. She also seemed to take great pleasure in being as unhelpful as possble. I had washed the item once, at the correct temperature and it had lost its shape and elasticity. She in effect accused me of lying about the temperature at which I had washed without any basis for doing so (she didn't even examine the item) and came up with the priceless line "well if you bought a joint of beef in Tesco's you wouldn't expect to be able to bring it back if it had been in the oven".
I have rarely experienced a member of staff in a public facing role with such a poor attitude and since this event I now discover that I am not the only one have a similar experience with this particular woman.
I certainly won't shop at the Beccles branch again and it is only the helpful staff at FatFace customer service department, who helped me resolve this issue,which has kept me as a customer at the other branches.
It is a shame that one member of staff with such a poor attitude can potentially spoil the reputation of an otherwise excellent brand.
10 May 2024
Unprompted review
Reply from FatFace - BECCLES
Hello Gareth
Thank you for your review.
I am so sorry to hear of your recent experience in our Beccles store. Please be assured that we train all of our crew members to provide the best customer service they can to our customers so this is very sad to hear that this is not the service you received.
I can see that one of my colleagues has been in contact with you via email to discuss this further with you and I can confirm that a full refund has now been processed. Please allow 3-5 days for the money to appear into your account.
EP
Nice item unfortunately I’m long body…
Nice item unfortunately I’m long body so no good as wear too short there otherwise if they fit better would have kept them. Bought them online nice and quick. Had to take them back to the shop in Beccles who where very lovely and kind as are the Norwich branch
15 April 2024
Reply from FatFace - BECCLES
Hi there,
Thank you for taking the time to leave us this review.
I am sorry to read that the product wasn't suitable for you on this occasion. We will be sure to pass your feedback on.
Take care. -GM
I had to go into the store in Beccles…
I had to go into the store in Beccles on Saturday to return an item for my Partner. Even though I couldn't actually return the item to the store directly (it had to be sent via Royal Mail instead), the two ladies who work there were fantastic in helping me, and I couldn't thank them enough. They deserve a pay rise.
20 April 2024
Unprompted review
Reply from FatFace - BECCLES
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon.
Take care. -GM
Very easy to order online
Very easy to order online, quality of goods is second to non!!!!! And I store staff at Beccles are very helpful and polite!!!! Excellent service.
3 April 2024
Reply from FatFace - BECCLES
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Just a great shop, never disappointed!
Always friendly & helpful staff. Shop always looks fab, lots of lovely clothing to choose from.
23 March 2024
Reply from FatFace - BECCLES
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such lovely experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Reply from FatFace - BECCLES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Fatface in Beccles
Fatface in Beccles, Suffolk is a great store; seems well stocked and the staff members are so pleasant and helpful.
3 March 2024
Unprompted review
Reply from FatFace - BECCLES
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear your positive feedback of one of our stores. We look forward to welcoming you back soon!
Take care. -GM
Easy to order
Easy to order - prompt delivery to collection store .
Helpful staff at the store where I picked up my order.
14 February 2024
Reply from FatFace - BECCLES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Perfect go-to tee
I love my tee-shirts--lovely fabric, colour and fit. I bought in navy and white, and will certainly buy more in other colours. Speedy delivery and i collected from my local store. Such helpful and friendly staff.
13 February 2024
Reply from FatFace - BECCLES
Hi Patricia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Wrong item sent
8 February 2024
Reply from FatFace - BECCLES
Good Morning Catherine,
Thank you for taking the time to leave us a review!
I am sorry to hear you have received the wrong item from us. I will be more than happy to get this sorted for you, I have emailed you directly to resolve this matter for you.
Again, I apologise for any inconvenience this has caused.
Kind Regards, JW
I'm very pleased with my purchase …
I'm very pleased with my purchase which I collected from my local Fatface store.
The staff at the store were very pleasant and helpful.
14 February 2024
Reply from FatFace - BECCLES
Hello June
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Saw the skirts in a FATFACE shop then…
Saw the skirts in a FATFACE shop then ordered the same but short length. Perfect
29 January 2024
Reply from FatFace - BECCLES
Good afternoon Barbara,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Staff friendly and helpful
4 January 2024
Reply from FatFace - BECCLES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Always lives up to expectations.
I have been shopping at FatFace for a long time. The quality of the products are consistently great well designed and a good fit. Our branch in Beccles is a great place to shop they offer a great selection for a small town store.The staff are amazing so it’s really like visiting friends. FatFace really is my favourite brand.
9 January 2024
Reply from FatFace - BECCLES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great store
I would be lost without this store in Beccles, the staff are always amazing and always happy to help. The shop always has a good variety of stock.
16 December 2023
Unprompted review
Reply from FatFace - BECCLES
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you encountered great customer service in our Beccles store. I will be sure to pass on your comments to the team.
All the best, MM
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