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FatFace - BECCLES Reviews 125

TrustScore 4.5 out of 5

4.5

Unit 1 Taylors Square, Newgate, NR34 9QA Beccles, Suffolk, GB


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See what reviewers are saying

Rated 5 out of 5 stars

My local store in Beccles, Suffolk is always a great experience, with friendly staff who genuinely care and want to make your day that little bit brighter. Clothes and accessories are beautiful, good... See more

Rated 2 out of 5 stars

A week after returning an item the money has still not gone into my bank account. I have had confirmation that the refund has been put through and tomorrow is the last day allowing for a five working... See more

Company replied

Rated 5 out of 5 stars

So lucky to have a lovely Fatface shop in my local town. I was looking for a Sussex Jacket in the Sale buy they didn’t have my size. The assistant was very kind and she spent several minutes searching... See more

Company replied

Rated 5 out of 5 stars

My first time of shopping at FatFace & certainly not disappointed. Cannot fault ordering, delivery time, returns or refunds. Quality of products are superb. Sale prices are so good. Staff at my Beccle... See more

Company replied


Company details

  1. #287 of 620 best companies in Clothing Shop
  2. #167 of 286 best companies in Fashion accessories shop
  3. #134 of 243 best companies in Men's clothes shop
  4. #121 of 258 best companies in Ladies' clothes shop

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit 1 Taylors Square, Newgate, NR34 9QA, Beccles, Suffolk, United Kingdom

  • 01502 471831

4.5

Excellent

TrustScore 4.5 out of 5

125 reviews

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Rated 5 out of 5 stars

Great product, and good service

Good service

6 August 2025
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Reply from FatFace - BECCLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Love the clothing

Love the clothing. Love the sales. Beautifully made

2 July 2025
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Reply from FatFace - BECCLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

Fatface always has something you need for any season

I live near a Fatface store and I also shop at Fatface online. The ladies at the store are always welcoming and helpful and online is easy to navigate. There’s always something special or necessary to wear for each season. The pricing is good and the quality is excellent.

30 June 2025
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Reply from FatFace - BECCLES

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

staff are very friendly willing to help…

staff are very friendly willing to help I'm a regular customer and would not go to any other fatface outlet the staff are all outstanding could not do any better

10 June 2025
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Reply from FatFace - BECCLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Very quick delivery to the designated…

Very quick delivery to the designated store

5 May 2025
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Reply from FatFace - BECCLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Arrived on time to store

Arrived on time to store. Staff very friendly and polite.

28 April 2025
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Reply from FatFace - BECCLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

FarFace Good Quality and Friendly online shopping and in Store. Great delivery and returning things…

Great delivery and returning things easy if necessary .(To Next).!
It would be Great to have a FatFace Store in Lowestoft.
Beccles Store is the nearest .

29 March 2025
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Reply from FatFace - BECCLES

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

The team at Fatface Beccles are…wonderful

The team at Fatface Beccles are amazing. They are always helpful and I absolutely love going into the store … frequently! Thank you Allie, Holly, Jamie and Jenny ( yes I have now learned your names!) for your care, chat etc not just for me but for all your customers. . You make shopping at Fatface Beccles an absolute pleasure. I love the range of clothes stocked there, lovely colours, styles etc. I also love the way it is so easy to order into store free of charge.

14 March 2025
Unprompted review
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Reply from FatFace - BECCLES

Good morning,

Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.

Have a good day!

Take care, CT

Rated 5 out of 5 stars

The staff are helpful.and have time to…

The staff are helpful.and have time to help you with a big smile.Delivery was spot on time. Nice selection of clothing. Fat face in beccles is a nice shop. I like the jeans because of comfort . Nice and stretchy denim .Nightwear is lovely warm and underwear is very pretty.

12 January 2025
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Reply from FatFace - BECCLES

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars
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Reply from FatFace - BECCLES

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Ordered online and goods were delivered…

Ordered online and goods were delivered in store when promised. Great communication from Fat Face on order process and delivery time. Goods were the usual high standards expected from this company.

8 December 2024
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Reply from FatFace - BECCLES

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars
FatFace - BECCLES logo

Reply from FatFace - BECCLES

Hello!
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Service and values!

Every time I go into this store I notice it’s so well kept, which is really difficult in retail.

The staff are often re-organising something or talking about creative ideas to improve the customer experience.

This is lovely to see in an age where service is so often forgotten.

17 November 2024
Unprompted review
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Reply from FatFace - BECCLES

Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 4 out of 5 stars

Buying stuff for Oz visit

Quick delivery to store.All sizes available

20 October 2024
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Reply from FatFace - BECCLES

Hello Michael
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Quick and easy to order on line.and…

Quick and easy to order on line.and store pick up very quick and easy.

13 August 2024
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Reply from FatFace - BECCLES

Hello Carol
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Love the clothes

Love the clothes. Staff great

9 August 2024
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Reply from FatFace - BECCLES

Hello Barbara
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Sale online = happy me!

Online order in the sale, delivered to my local store. Couldn’t have been easier. Notifications are always updating me and once my order was in store it was easy to collect. Tried it on in store and as always the quality is awesome. Sale is always good for a bargain as full price is too much these days.

16 July 2024
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Reply from FatFace - BECCLES

Hi there,
Thank you for taking the time to leave your 5* review.

We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.

Take care. -GM

Rated 5 out of 5 stars

Quick delivery

Quick delivery, staff in local shop friendly and helpful when I returned one of the irems.

1 July 2024
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Reply from FatFace - BECCLES

Hello Liz
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars
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Reply from FatFace - BECCLES

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 4 out of 5 stars

Nice jeans

The quality of the jeans was excellent, but they were on the large size, so will have to return them.
I have been a size 12 for years, but the jeans I received were more like a 14.

17 June 2024
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Reply from FatFace - BECCLES

Hello Jane,

Thank you for your review.

I am sorry to hear that the size of the jeans was not quite right for you, but I am glad to hear about the excellent quality of the jeans.

Have a good day.

Take care, ED

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