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FatFace - BECCLES Reviews 

134
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TrustScore 4.5 out of 5

4.4

Unit 1 Taylors Square, Newgate, NR34 9QA Beccles, Suffolk, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Always lovely staff, materials, styles, colours, fit / size. Loving the sale prices, love a bargain.

Company replied

Rated 4 out of 5 stars

Friendly helpful staff, competitive pricing, good range of clothing and accessories. Would’ve given 5 stars but didn’t really like having to pay for a paper bag! Having received a reply from fat... See more

Company replied

Rated 5 out of 5 stars

FatFace clothes and accessories are always good quality and great designs from dresses to coats to hair accessories. The staff at FatFace in Beccles, Suffolk are so very friendly and lovely, making sh... See more

Company replied

Rated 5 out of 5 stars

So lucky to have a lovely Fatface shop in my local town. I was looking for a Sussex Jacket in the Sale buy they didn’t have my size. The assistant was very kind and she spent several minutes searching... See more

Company replied


Company details

  1. Clothing Shop
  2. Fashion accessories shop
  3. Ladies' clothes shop
  4. Men's clothes shop

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit 1 Taylors Square, Newgate, NR34 9QA, Beccles, Suffolk, United Kingdom

  • 01502 471831

4.4

Excellent

TrustScore 4.5 out of 5

134 reviews

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4.4

All reviews

(134)

14,949 reviews in the last 12 months

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Rated 4 out of 5 stars

Although two of the items ordered were…

Although two of the items ordered were unsuitable a refund was very easily done

1 November 2022
FatFace - BECCLES logo

Reply from FatFace - BECCLES

Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 1 out of 5 stars

Poor service

I visited beccles fatface on tuesday and the service was terrible, I picked up the wrong size clothing and the lady behind the counter with a scottish accent offered no assistance, just put the top down and left it, was such a shame as usually such amazing staff

18 October 2022
Unprompted review
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Reply from FatFace - BECCLES

Good Afternoon,
I am very sorry to read this.
I have sent you a separate email regarding this so we will be able to investigate further - KS

Rated 5 out of 5 stars

Good service

Having ordered a number of jumpers, I only kept one. While I ordered online, I returned them to the shop in Beccles. They were helpful and there was no problem.

7 October 2022
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Reply from FatFace - BECCLES

Thank you for your review! Hassle free shopping experience is how we'd like our stores to be, so to hear this is amazing. This feedback will be sent to our crew in store - RS

Rated 5 out of 5 stars

Bravo Beccles

Great service from the lovely ladies in Fat Face, Beccles today. Really helpful and so polite. Would definitely shop there again. Got some gorgeous autumn jumpers with 20% off too.

1 October 2022
Unprompted review
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Reply from FatFace - BECCLES

Good Morning
Thank you for leaving us this review about your in store shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP

Rated 5 out of 5 stars

Helpful & Friendly

We visited Fat Face in Beccles and found the staff to be extremely helpful and friendly especially the manager Tony. We will definitely visit again.

13 September 2022
Unprompted review
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Reply from FatFace - BECCLES

Good afternoon Colin,

Thank you for your 5* review. I am so pleased to hear such positive comments about your recent visit to our Beccles Store.

Have a great day!

Take care, EG

Rated 5 out of 5 stars

Great jacket quick delivery been…

Great jacket quick delivery been waiting for sale of this jacket well pleased

19 August 2022
FatFace - BECCLES logo

Reply from FatFace - BECCLES

Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 3 out of 5 stars

I visited the beccles branch last week

I visited the beccles branch last week, and while usually greeted with a really happy friendly team, I was greeted with a rude lady who wasn’t up for even listening to anything I needed to say. It has left me with a sour taste in my mouth and not wanting to come back. When asked her name it was ally. I’m disheartened as I love your clothes. But very disappointed.

15 August 2022
Unprompted review
FatFace - BECCLES logo

Reply from FatFace - BECCLES

Good Afternoon Stacey
Thank you for your review.

I am so sorry to hear of your recent experience in our Beccles store. Please be assured that this has been passed onto the appropriate department for the relevant action to taken to ensure that this does not happen again.

Have a lovely day.

EP

Rated 5 out of 5 stars

usual good quality

love this dress its gorgeous it’s comfortable and it washes like new!! a bit pricey for a summer dress but well wirth the money

24 June 2022
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Reply from FatFace - BECCLES

Hi Carys,
Thank you for your 5* review. I am pleased to hear that you love the quality of your new dress. Thank you for taking the time to leave your review. Many thanks-AB.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, as always.

20 June 2022
FatFace - BECCLES logo

Reply from FatFace - BECCLES

Hi there,

Thank you for taking the time to leave this amazing review :)
Take care DW

Rated 5 out of 5 stars

The ladies in Beccles last Sunday are…

The ladies in Beccles last Sunday are superb.

20 May 2022
FatFace - BECCLES logo

Reply from FatFace - BECCLES

Good afternoon Harry!
I am so happy to read what a positive experience you had in the Beccles store. I will be sure to pass this on to the wonderful team.
I hope you have a wonderful day! DW :)

Rated 5 out of 5 stars

Lovely friendly staff

Lovely friendly staff, very helpful. Always a pleasure to shop at the beccles branch.

10 May 2022
FatFace - BECCLES logo

Reply from FatFace - BECCLES

Hello Emma

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received in our Beccles store. Please be assured that this will be passed onto the crew members involved.

Have a great rest of the Afternoon.

Take care, EP

Rated 5 out of 5 stars
FatFace - BECCLES logo

Reply from FatFace - BECCLES

Hi Stuart
Good afternoon!
I am so happy to read what a positive experience you had in the Beccles store. I will be sure to pass this on to the wonderful team.
Have a lovely day - DW

Rated 5 out of 5 stars

I had a good customer service in…

I had a good customer service in Beccles where I had to take a dress back no problem then asked why did I return it not a good size Then was told the size I needed had gone in the sale so bought that one happy days.

11 February 2022
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Reply from FatFace - BECCLES

Hi Heather,
Thank you for your 5* review and your feedback regarding our Beccles store. I will pass your lovely comments onto the store directly. Many thanks-AB.

Rated 5 out of 5 stars

Toni from Beccles store was brilliant

Toni from Beccles store was brilliant, very very friendly and helpful - was well above expectactions, thank you

25 January 2022
FatFace - BECCLES logo

Reply from FatFace - BECCLES

Hello Diane,
Thank you for your 5* review.
I am so glad that you were happy with the service you have received from Toni in Beccles. It is so lovely to hear such feedback. We hope you enjoy your new purchase.
Have a great day!
Take care, LM

Rated 5 out of 5 stars

Lovely staff at the Beccles branch

Lovely staff at the Beccles branch this Saturday and came away with some fabulous menswear. Thanks :)

23 January 2022
Unprompted review
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Reply from FatFace - BECCLES

Hi Beth, thanks for leaving us a 5 star review. We are glad to hear of your positive experience in store. Take care, - ES

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