Staff always friendly and helpful. I ordered the wrong size so returned and re-ordered no problems refund was paid into my bank account in days, great communication. The clothes are stylish and g... See more
Company replied
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See what reviewers are saying
Love FatFace! As a brand they genuinely have lovely clothes in decent sizes and, being a petite lady, it makes me very happy that they do short versions of most items. Always have a good experience, w... See more
Company replied
Always friendly staff, very helpful, lovely dresses. One of my favourite shops. If you cannot find your size the staff always offer to look in the back for you or will order the item for you, I like t... See more
Company replied
Had a fabulous time at chester fatface getting styled and advice on clothes and colours from the wonderful Debbie. She was amazing and so lovely I felt like a new person! The stylist appointments... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
11/13 Eastgate Street, CH1 1LG, Chester, Cheshire, United Kingdom
- 01244 311486
4.9
Excellent
267 reviews
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Apart from the excellent quality of the…
Apart from the excellent quality of the merchandise the friendliness and helpfulness of the staff is second to none.
27 October 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent service in the chester shoo…
Excellent service in the chester shoo and excellent quality of the 2 cardigans i purchased
28 October 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great shop
Staff always friendly and helpful.
I ordered the wrong size so returned and re-ordered no problems refund was paid into my bank account in days, great communication.
The clothes are stylish and great quality.
22 October 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The service I received was exceptional
The service I received was exceptional
Great delivery to local next
Leggings of usual high standard
11 October 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love the place
Love the place. Great clothes,great value.
Great staff in the Chester shop.
10 October 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
In store experience
I was picking up an item that I had ordered online The assistant was new and got a little bit confused but still maintained good customer service Her colleague helped her and both were very pleasant I always find the assistants in Fatface very helpful
23 September 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent service
Excellent service. Easy delivery on items not in store and problem free returns to store.
11 September 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent service arrived when expected…
Excellent service arrived when expected and in good condition.
7 September 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great choice of items and very…
Great choice of items and very friendly, helpful staff
1 September 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The staff were really friendly and…
The staff were really friendly and answered our queries. The Chester shop was clean, tidy and well set out. Service was quick.
29 August 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Nice material and cut
Nice material and cut. Love the 3/4 sleeve. Good price at £35 too. Sizes still very inconsistent, bought a size 6 and I'm normally a standard size 8.
1 September 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very good quality clothing
Very good quality clothing. Very tidy and well stocked shop with polite and friendly staff.
29 August 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Heather (who served me) was excellent
Heather (who served me) was excellent. So helpful. Thanks
28 August 2026
Unprompted review
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always arrives on time
Always arrives on time, have been satisfied with most of my purchases.
24 August 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
There is always an assistant on hand to…
There is always an assistant on hand to help out. Pricing also clearly marked and sizing accurate
18 August 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always friendly staff
Always friendly staff, very helpful, lovely dresses. One of my favourite shops. If you cannot find your size the staff always offer to look in the back for you or will order the item for you, I like the fact that you can order items to be delivered free of charge to Next, which saves me a trip into the City Centre and can now collect locally.
12 August 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Again very happy shopping at fat face
Again very happy shopping at fat face, like the clothes and the staff are always very friendly and helpful.
12 August 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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