Always friendly staff, very helpful, lovely dresses. One of my favourite shops. If you cannot find your size the staff always offer to look in the back for you or will order the item for you, I like t... See more
Company replied
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See what reviewers are saying
Visited Chester store as I was looking for a black top for a funeral. Staff were friendly and polite, but not pushy. I purchased the Betty top in black, which worked perfectly with the skirt I wore.... See more
Company replied
Had a fabulous time at chester fatface getting styled and advice on clothes and colours from the wonderful Debbie. She was amazing and so lovely I felt like a new person! The stylist appointments... See more
Company replied
Love FatFace! As a brand they genuinely have lovely clothes in decent sizes and, being a petite lady, it makes me very happy that they do short versions of most items. Always have a good experience, w... See more
Company replied
Company details
- #272 of 590 best companies in Clothing Shop
- #168 of 280 best companies in Fashion accessories shop
- #128 of 235 best companies in Men's clothes shop
- #116 of 256 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
11/13 Eastgate Street, CH1 1LG, Chester, Cheshire, United Kingdom
- 01244 311486
4.9
Excellent
256 reviews
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The staff are always helpful
The staff are always helpful. My ordering experience has also been great. I like the quality of the materials you use.
I shop in Rhosneigr and Chester and my positive experiences have been equally good in both locations.
18 May 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fantastic service with Chester stylists…
Fantastic service with Chester stylists Debbie today, knew what I needed - it wasn’t planned but I was pleased with her recommendation. Kind and patient service. Thank you
17 May 2026
Unprompted review
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Personal shopping experience
I had a consultation with Debbie the personal shopper/stylist in the Chester branch of FatFace , it was very enjoyable and Debbie was knowledgeable and helpful. Overall it was a positive and informative experience, I will recommend this service to my friends.
10 May 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Reply from FatFace - CHESTER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Just love fat face clothes
10 May 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Chester
Everything went smoothly from order to shop delivery some items took a bit longer due to being in sale as you can expect because of stock availability
9 May 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Always good quality stylish clothing
Always good quality stylish clothing. I bough two crew neck sweatshirts , navy and lilac, great fit, lovely material.
4 May 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good customer service and great staff.
Good customer service, cleanliness of store, good quality products, some items over priced for similar items in other retailers.
27 April 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - CHESTER 2
Hello! Thanks so much for your lovely 5* review. We’re delighted to hear you enjoyed your shopping experience and can’t wait to welcome you back again soon.
LE
I had a lovely shopping experience…
I had a lovely shopping experience yesterday at the Fatface store in Chester with Debs the personal stylist. She was very knowledgeable about the products they had in store. I tried on things that I would normally have walked past. Several items purchased so very happy.
9 April 2026
Unprompted review
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always a pleasure.
I buy from Fatface fairly often both online and instore. Either method is never less than agreeable.
31 March 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent Customer service
Visited the Fat face store in Chester on 22nd March 2026, the customer service was excellent. Debbie was absolutely brilliant with helping me choose clothes that suited me both with style and colour, I will definitely be returning to book in with her for a style consultation which is something they are offering to customers. Thank you .
22 March 2026
Unprompted review
Reply from FatFace - CHESTER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive experience whilst shopping with us recently. Have a great day! Take care, CM
I love fat face 🙂for days outfits. Alaways in trend and good value for money ...😃 in special sale prices
Good quality, good valuw for money ...always i look after sale prices.
17 February 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The staff are very helpful and…
The staff are very helpful and friendly, and reasonably priced very pleased with the experience
22 February 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
All round fantastic!
It was very easy to order what I wanted and I had my order delivered to a Next store the following day for free. One of the items ordered ended up not fitting, but it was very easy to return in store and the staff at my local store are brilliant. They had another pair of jeans in the next size up, which were perfect! I was delighted with the pair of shoes I ordered which were in the sale and at a fantastic price and fab quality. One of my go to shops for clothing which is high quality and long lasting, They also offer a Bluelight discount.
3 February 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Another excellent shopping experience
I ordered online to be delivered to store. My order was available within a day. Lots of lovely great quality items and lots of natural fabrics too. Staff are always welcoming and helpful.
27 January 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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