A great shopping experience, the staff were so helpful & went out of their way to help me. I absolutely love my purchases & I will be back to buy more
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The staff are always helpful. My ordering experience has also been great. I like the quality of the materials you use. I shop in Rhosneigr and Chester and my positive experiences have been equally... See more
Company replied
Fantastic service with Chester stylists Debbie today, knew what I needed - it wasn’t planned but I was pleased with her recommendation. Kind and patient service. Thank you
Company replied
I had a lovely shopping experience yesterday at the Fatface store in Chester with Debs the personal stylist. She was very knowledgeable about the products they had in store. I tried on things that I w... See more
Company replied
Company details
- #282 of 619 best companies in Clothing Shop
- #169 of 284 best companies in Fashion accessories shop
- #128 of 242 best companies in Men's clothes shop
- #118 of 258 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
11/13 Eastgate Street, CH1 1LG, Chester, Cheshire, United Kingdom
- 01244 311486
4.9
Excellent
239 reviews
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The staff are very helpful and…
The staff are very helpful and friendly, and reasonably priced very pleased with the experience
22 February 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
All round fantastic!
It was very easy to order what I wanted and I had my order delivered to a Next store the following day for free. One of the items ordered ended up not fitting, but it was very easy to return in store and the staff at my local store are brilliant. They had another pair of jeans in the next size up, which were perfect! I was delighted with the pair of shoes I ordered which were in the sale and at a fantastic price and fab quality. One of my go to shops for clothing which is high quality and long lasting, They also offer a Bluelight discount.
3 February 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Another excellent shopping experience
I ordered online to be delivered to store. My order was available within a day. Lots of lovely great quality items and lots of natural fabrics too. Staff are always welcoming and helpful.
27 January 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality clothes
Good quality clothes, some a little different from the main high street. Fit well. Caring and friendly staff.
8 January 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - CHESTER 2
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Reply from FatFace - CHESTER 2
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Easy online order process
Easy online order process and click and collect to Chester store. Very efficient. Lovely member of staff retrieved my order very quickly.
4 January 2026
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Rapid delivery of a quality item
23 December 2025
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ideal present
Ideal present
The shirt I brought my brother he is very happy with the lightness and feel of his long sleeved shirt 👍
26 December 2025
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Helpful staff
17 December 2025
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
5star customer service in Chester Store.
We experienced great customer service in the Chester store yesterday. Jasper was extremely helpful. They made our experience in the store a real pleasure. Lovely store, lovely staff. Special thanks to Jasper they were great.
3 December 2025
Unprompted review
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love the jeans and the process of…
Love the jeans and the process of ordering and collection just as expected. Staff lovely.
23 November 2025
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I always get great service at the…
I always get great service at the FatFace in Chester..
Everyone is so polite and helpfu, and make me feel very special.
Thank you, ladies!
31 October 2025
Reply from FatFace - CHESTER 2
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Chester store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
I always receive an excellent service…
I always receive an excellent service from Fatface and their clothing is almost made for me.
2 October 2025
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
From ordering to collection
From ordering to collection, the whole process was smooth.
Emails to confirm ider, dispatch and ready for collection.
I arrived in store in Chester to collect and no waiting and servedby a lovely friendly member of staff.
The quality of the men's slippers are better than any other store.
12 September 2025
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service and fantastic jumper
Great service yet again from my local Chester store and the jumper is stunning
3 September 2025
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - CHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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