Love Fatface, their clothes are well made and really last well. The staff in store are friendly and helpful and have a thorogh knowledge of their stock. It's always a pleasure to visit Fatface in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered online to pick up in store but my parcel took 7 days to reach the store & I didn’t get my email to say it was ready to collect until after I had collected it! Staff in store were great- wis... See more
Company replied
Great quality and style of clothing as usual. Also very helpful young man in Dorchester store who ordered the correct size of a fab t shirt in for me to collect. Arrived in a couple of days love it. T... See more
Company replied
Great quality beautiful clothes, not cheap, but not too expensive either. Order on line or shop in store, if you're not spending over the limit for free postage, have it delivered to your local sto... See more
Company replied
Company details
- #271 of 600 best companies in Clothing Shop
- #169 of 280 best companies in Fashion accessories shop
- #130 of 237 best companies in Men's clothes shop
- #113 of 254 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
14 South Street, DT1 1BS, Dorchester, Dorset, United Kingdom
- 01305 757459
4.6
Excellent
120 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
FF offer a wide range of affordable…
FF offer a wide range of affordable good quality clothing. Most shops are spacious, staff are always friendly and helpful and the whole shopping experience is pleasurable and trustworthy.
My only criticism is the fading of clothing subjected to too much sunlight, T shirts and shorts are largely troublesome and this has been disappointing on a number of purchases in recent years.
23 August 2024
Reply from FatFace - DORCHESTER 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great quality beautiful clothes
Great quality beautiful clothes, not cheap, but not too expensive either. Order on line or shop in store, if you're not spending over the limit for free postage, have it delivered to your local store because that's free delivery. Dorchester staff very friendly and helpful.
20 August 2024
Reply from FatFace - DORCHESTER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Made order on 5th Aug to collect from…
Made order on 5th Aug to collect from store. Have still not received email to collect
13 August 2024
Reply from FatFace - DORCHESTER 2
Hello Alison
Thank you for your review.
I am so sorry to hear this, please contact us at customerservices@fatface.com so we can look into this further for you.
EP
Thank you.Quick delivery to store and…
Thank you.Quick delivery to store and very helpful staff.
16 July 2024
Reply from FatFace - DORCHESTER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Loved the dress
Loved the dress, easy to order. Received email to notify me of arrival then went to collect - simple
3 July 2024
Reply from FatFace - DORCHESTER 2
Hello Andrew
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - DORCHESTER 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new order and that you the crew in our Dorchester store to be so lovely when you collected. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Very good experience
I order my items online with shop delivery, very good service and great products, as I collected my order I had the chance trying it at shop. Very nice and supportive staff. Very good experience
1 May 2024
Reply from FatFace - DORCHESTER 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Dorchester store to be so nice and supportive. I will be sure to pass your comments on to the team.
All the best, MM
Nice assistance
6 May 2024
Reply from FatFace - DORCHESTER 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Dorchester store to offer such good assistance during your visit. I will be sure to pass your comments on to the team.
All the best, MM
Dorchester staff
Staff are incredibly helpful and friendly at the Dorchester store pointing out items that I may be interested in.
1 May 2024
Reply from FatFace - DORCHESTER 2
Hello Geoffrey,
Thank you so much for leaving us a 5* review!
We are delighted to hear that you had a great experience in store.
We look forward to welcoming you back to the Dorchester store soon.
Take care, SM
Size of top ordered online was a size…
Size of top ordered online was a size too big. Staff in Dorchester branch were very friendly and helpful and assisted me in getting a size smaller.
23 April 2024
Reply from FatFace - DORCHESTER 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Dungarees and denim shorts fitted my…
Dungarees and denim shorts fitted my 8yr granddaughter perfectly , well made with embroidery on pockets she absolutely loved them .
17 April 2024
Reply from FatFace - DORCHESTER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I ordered online to pick up in store…
I ordered online to pick up in store but my parcel took 7 days to reach the store & I didn’t get my email to say it was ready to collect until after I had collected it! Staff in store were great- wish I had just bought directly from store and not bothered with online - will know next time.
10 April 2024
Reply from FatFace - DORCHESTER 2
Hello Sarah
Thank you for your review.
I am so sorry for the delay with your parcel but I am pleased to hear of your recent experience with us.
EP
Great choice of styles and colours
Great choice of styles and colours. Really friendly and helpful staff. Never disappointed.
24 March 2024
Reply from FatFace - DORCHESTER 2
Good afternoon, Gill.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Dorchester store.
Take care, JB
Quick and efficient
9 February 2024
Reply from FatFace - DORCHESTER 2
Hello
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Great service and excellent products.
7 February 2024
Reply from FatFace - DORCHESTER 2
Good morning, Patrick.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Dorchester store.
Take care, JB
Great cloths good quality love the staff very friendly
Great cloths good quality, love shopping online & instore ,helpful staff
15 January 2024
Reply from FatFace - DORCHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Fat Face Sale
Brilliant Fat Face sale. Good website. Great delivery service. Quality of clothes excellent
18 January 2024
Reply from FatFace - DORCHESTER 2
Hello Karen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
great helpful friendly service as usual
23 January 2024
Unprompted review
Reply from FatFace - DORCHESTER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent product and excellent service
6 January 2024
Reply from FatFace - DORCHESTER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The reason & only reason I gave only 4…
The reason & only reason I gave only 4 starts as oppose to 5 stars is that at my branch (not sure whether this applies to other brances) still nolonger do 'Click & Collect' - so, although I literally live only a 7 mins walk from my branch but if I don't spend a certain amount I have to pay for home delivery! My branch use to offer this service prior to Covid but, unfortunately, have not reinstated this service again.
Other than that I do love FatFace clothing both adults & children plus your Sales are genuine reductions too!
2 January 2024
Reply from FatFace - DORCHESTER 2
Good Morning Patricia,
Thank you for taking the time to leave us a review!
We really appreciate your feedback in regards to our click and collect service, we closed this just before the festive period due to it being busy, however this will be up and running again shortly.
I do apologise for any inconvenience this has caused momentarily.
We do look forward to welcoming you back soon!
Kind Regards, JW
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.