Order sweatshirt was delivered into local store within a couple of days, staff at Ipswich helpful as usual. I liked the sweatshirt but the colour didn't look right for me.
Company replied
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See what reviewers are saying
I had a great experience at Fatface Ipswich from staff Emily Beth Geogia and Jess today. They acted like a team in the store which is unusual, greeted me, referred me to colleagues, smiles, seemed int... See more
Company replied
Staff are always lovely in-store. I buy online & collect from the store, as I inevitably need to 'browse'. I come in knowing I can get my order (as difficult when working to receive deliveries).... See more
Company replied
I went into the Ipswich town store all the staff said hell, always polite and caring about customer service, served by Emily great shopping experience as always! And Blue Light discount so, saved... See more
Company replied
Company details
- #287 of 622 best companies in Clothing Shop
- #168 of 282 best companies in Fashion accessories shop
- #130 of 239 best companies in Men's clothes shop
- #120 of 257 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
17 Butter Market, IP1 1BQ, Ipswich, Suffolk, United Kingdom
- 01473 225265
4.6
Excellent
103 reviews
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Happy with Fat Face clothing.patterns…
Happy with Fat Face clothing.patterns and materials. Your sales are good value and if sizes aren’t available in store l can order online - l also shop at Woodbridge Fat Face
12 September 2023
Reply from FatFace - IPSWICH
Hello Valerie, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Reply from FatFace - IPSWICH
Hello, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care, - SK
What lovely staff
What lovely staff, Bridget and Jess were so helpful in trying to replace a broken belt. Unfortunately they did not have a large in stock. But great customer service and friendly people. Amazing thank you 😊
18 September 2023
Unprompted review
Reply from FatFace - IPSWICH
Thank you for your 5* review regarding your recent visit to our Ipswich store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Friendly and helpful.
Friendly helpful staff who had good product knowledge and were very genuine in their efforts to help with a quality issue over a pair of trainers we had purchased.
4 September 2023
Reply from FatFace - IPSWICH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - IPSWICH
Good morning,
Thank you for taking the time to leave us your review.
I am so glad that you are enjoying your new order. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Great online service
From ordering and receiving message to inform me that my parcel had arrived into the shop,all within 5 days,that’s excellent service
21 August 2023
Reply from FatFace - IPSWICH
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Reply from FatFace - IPSWICH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Reply from FatFace - IPSWICH
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Just love Fat Face clothing
Just love Fat Face clothing, quality, fairly priced, good fit. Nothing more needs to be said
7 August 2023
Reply from FatFace - IPSWICH
Thank you so much for your kind comments. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
Order delivered to store
Speedy delivery to store. Very friendly staff. Lovely quality and fit of items as usual.
7 August 2023
Reply from FatFace - IPSWICH
Thank you so much for your lovely words. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
Great shopping experience and always…
Great shopping experience and always guaranteed good quality clothing, not the cheapest but certainly some of the best.
4 August 2023
Unprompted review
Reply from FatFace - IPSWICH
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD
Great helpful staff
Sizing is good. The staff are amongst the most helpful I’ve ever encountered. Very impressed. Thank you.
26 July 2023
Reply from FatFace - IPSWICH
Good Afternoon Petronella,
Thank you so much for your positive feedback!
Kind Regards, JW
Great assistance
I wanted another item that I already had brought in the Ipswich shop so I went back In and asked the lady who had previously sold me some things earlier and she was extremely helpful and had a look on line and told me exactly what to do to order on line
29 June 2023
Reply from FatFace - IPSWICH
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Friendly staff good quality clothing
18 June 2023
Reply from FatFace - IPSWICH
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fantastic quality clothing
Fantastic quality clothing! I absolutely love this shop.
Special shout-out to the staff in the Ipswich store, they’re lovely people and very helpful!
11 May 2023
Reply from FatFace - IPSWICH
Hi Kim thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always can rely on Fatface for…
Always can rely on Fatface for children's clothes. Wish my local store stocked them! Always have to buy online.
24 March 2023
Reply from FatFace - IPSWICH
Hello, thanks for taking the time to write a 5* review. I am so pleased to hear you are a fan of our childrens' clothes! I'll make sure to pass your feedback on regarding store stock. Have a lovely day! LB
Helpful staff
23 March 2023
Reply from FatFace - IPSWICH
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
I always like looking through the…
I always like looking through the Fatface sale. Sales associates always very helpful and pleasant
29 November 2022
Reply from FatFace - IPSWICH
Good Evening
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great evening.
Take care, EP
Great service
I was wonderfully served by Bridget who helped me acquire the coat I was after, luckily with a 20% discount. Brilliant, friendly service. Great product too!
2 November 2022
Unprompted review
Reply from FatFace - IPSWICH
Good Morning James
Thank you for your review.
I am so pleased to hear of your recent experience in our Ipswich store, please be assured that I will pass this onto the crew members involved for you.
Have a lovely weekend.
EP
Delivery good and staff always friendly…
Delivery good and staff always friendly and helpful.
3 November 2022
Reply from FatFace - IPSWICH
Thank you for this review. We are so happy to hear that you have had such great experiences when shopping with us. This will be fed back to our wonderful team in store! - RS
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