Visited your shop in Keswick. Liked leather ankle boots. Assistant very helpful but my size not available. She suggested ordering on-line which I did.Also got 15% off as new customer. Collected in Gla... See more
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See what reviewers are saying
The products I get are always very very good. However, we always seem to get a problem when it comes to picking out parcels up from your Keswick branch. It’s either they can’t spell our names (even th... See more
Company replied
Popped into FatFace Keswick this afternoon. Small shop but well stocked. Staff very friendly and helpful. Reminded me to use Blue Light Card which was great, I keep forgetting I’ve got it 🤪. Will def... See more
Company replied
Visited Fatface Keswick, Cumbria this afternoon. What a lovely friendly experience. The staff, especially Sharron, were very helpful. I love my purchases, made even better by being reminded to use my... See more
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Company details
- #271 of 602 best companies in Clothing Shop
- #170 of 279 best companies in Fashion accessories shop
- #132 of 238 best companies in Men's clothes shop
- #118 of 255 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
49/51 Main Street, CA12 5DS, Keswick, Cumbria, United Kingdom
- 01768 780910
4.9
Excellent
127 reviews
Asks customers to review
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Visited the store today with my family
Visited the store today with my family.The staff were very welcoming. I was served by shelley, who used to work at New Balance, and as always her service was first class. Looking forward to our trip back nearer christmas to see the new collection.
23 October 2024
Unprompted review
Reply from FatFace - KESWICK 2
Hello David
Thank you for your review.
I am so pleased to hear that you have had a positive shopping experience, and we look forward to welcoming you back soon!
Take care, LE
The shirt was 2 days later arriving…
The shirt was 2 days later arriving than I’d hoped, but I had updates & collected the shirt in the store at Keswick. The staff were friendly & helpful. The shirt is lovely fabric and fits well.
14 October 2024
Reply from FatFace - KESWICK 2
Hello Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great shopping experience
Had a return of a faulty necklace bought in Glasgow store …No problems returning , served by Shelley very helpful and friendly luvly customer service .
5 September 2024
Unprompted review
Reply from FatFace - KESWICK 2
Hi Catherine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service.
The ease of ordering and convenience of collecting my order made the whole thing very simple.
26 July 2024
Reply from FatFace - KESWICK 2
Hello Lindsay
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff very helpfully and friendly.
11 July 2024
Reply from FatFace - KESWICK 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Easy to navigate Web site
Easy to navigate Web site. Great styles of good quality and price. Fast delivery.
14 June 2024
Reply from FatFace - KESWICK 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you found delivery to be prompt and that you are enjoying your order. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Reply from FatFace - KESWICK 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to read your feedback regarding quality and service. We hope you love your order, and look forward to welcoming you back soon!
Take care. -GM
Lovely pj top
Lovely pj top - present for my daughter as she already had the trousers/tshirt set. and
It looked soo goid she wore it out to the pub as a blazer with black flares, looked awesome and much compliments 😍
24 April 2024
Reply from FatFace - KESWICK 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your order. What a great idea!
We look forward to welcoming you back soon.
Take care.- GM
Lovely fabrics
4 May 2024
Unprompted review
Reply from FatFace - KESWICK 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear your positive feedback. I hope you love your order, and we look forward to welcoming you back soon!
Take care.- GM
Holiday dress…
Shopped in Fat Face shops quite a few times, husband included but never on line before. Had been looking for a nice green dress for holiday and found one in Fat Face sale. Fast delivery and perfect dress. Thankyou.
23 April 2024
Reply from FatFace - KESWICK 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent service
Order came out promptly, needed to return some items, took to Keswick store, no problem
8 April 2024
Reply from FatFace - KESWICK 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding delivery, and our returns service. We look forward to welcoming you back soon!
Take care.- GM
I love the clothes
I love the clothes. When I shop I want everything however not everything suits me so when returning a couple of items it was quick and simple with no fuss.
5 April 2024
Reply from FatFace - KESWICK 2
Hello, thank you for leaving this 5* review. I am happy to hear your returns were actioned quickly and efficiently. We hope to see you again soon! Kind Regards TS
FatFace Keswick - Brilliant Service!
A big thank you to Ria for an amazing shopping experience for our autistic son. Ria went above and beyond to make the shopping experience calm and fun and inclusive. Thank you so much! x
9 April 2024
Unprompted review
Reply from FatFace - KESWICK 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Pleasant shopping experience and staff…
Pleasant shopping experience and staff were very helpful
21 March 2024
Reply from FatFace - KESWICK 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent quality at good and fair price
Good products at good price with excellent staff
20 March 2024
Reply from FatFace - KESWICK 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
The staff at the Keswick store were…
The staff at the Keswick store were superb. Great customer service and a really warm welcome. Our visity was on Sunday 10th Feb.
11 February 2024
Unprompted review
Reply from FatFace - KESWICK 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Love fatface the people who work there…
Love fatface the people who work there are very helpful, approachable, nothing is to much trouble, they must love there job
2 February 2024
Reply from FatFace - KESWICK 2
Good Afternoon Gilly,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Keswick Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Very good service at Keswick
Very good service at Keswick Helpful with returns and refund so I could get alternative jumper online as none in store
Very happy
8 January 2024
Reply from FatFace - KESWICK 2
Good afternoon,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Helpful
Helpful, friendly staff, very patient in store, quality items with beautiful detailing, as always!
27 December 2023
Reply from FatFace - KESWICK 2
Hello Lesley
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - KESWICK 2
Hello Elaine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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