Was served by Eloise in the Keswick store today. She was incredibly friendly and lovely to have a chat to. She also recommended me another item of clothing based on what I was already purchasing as it... See more
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Visited your shop in Keswick. Liked leather ankle boots. Assistant very helpful but my size not available. She suggested ordering on-line which I did.Also got 15% off as new customer. Collected in Gla... See more
Company replied
Clothes great and staff really helpful but shorts were badly wrongly sized . Dresses good material Bluelight Discount suddenly reduced
Company replied
Purchased some tee shirts and shirts from the Keswick shop. Extremely helpful and pleasant young lady who served me. The shirts were well received by the recipient, good quality and a good fit. Excell... See more
Company replied
Company details
- #274 of 590 best companies in Clothing Shop
- #169 of 281 best companies in Fashion accessories shop
- #129 of 235 best companies in Men's clothes shop
- #118 of 256 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
49/51 Main Street, CA12 5DS, Keswick, Cumbria, United Kingdom
- 01768 780910
4.9
Excellent
134 reviews
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The staff at the Keswick store were…
The staff at the Keswick store were superb. Great customer service and a really warm welcome. Our visity was on Sunday 10th Feb.
11 February 2024
Unprompted review
Reply from FatFace - KESWICK 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Love fatface the people who work there…
Love fatface the people who work there are very helpful, approachable, nothing is to much trouble, they must love there job
2 February 2024
Reply from FatFace - KESWICK 2
Good Afternoon Gilly,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Keswick Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Very good service at Keswick
Very good service at Keswick Helpful with returns and refund so I could get alternative jumper online as none in store
Very happy
8 January 2024
Reply from FatFace - KESWICK 2
Good afternoon,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Helpful
Helpful, friendly staff, very patient in store, quality items with beautiful detailing, as always!
27 December 2023
Reply from FatFace - KESWICK 2
Hello Lesley
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - KESWICK 2
Hello Elaine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy online ordering to Store & subsequent return.
Easy online ordering for delivery to Store & subsequent return of unwanted items via Store.
29 November 2023
Reply from FatFace - KESWICK 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fabulous comfy boots…
Fabulous comfy boots that you want to wear all the time.
Collected from store. So easy and Hassal free
23 November 2023
Reply from FatFace - KESWICK 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Always an excellent experience
Always an excellent experience, staff friendly and helpful, store laid out well, my favourite place to visit whenever I need anything, or a gift idea for anyone.
18 November 2023
Reply from FatFace - KESWICK 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Staff Positive Attitude Stands Out!
I'd like to say that the staff at the Keswick branch were especially helpful, shout out to Elizabeth who persevered with my lack of colour matching skills and put me right! A lovely store, great display and felt very relaxed whilst making some Christmas present choices. Thank you to all that helped me!
24 November 2023
Unprompted review
Reply from FatFace - KESWICK 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great Shopping Exy
A great shopping experience in a well equipped shop with great displays of clothes and accessories. The Keswick shop is very central and the staff are friendly and helpful. Bought a lovely rucksack/bag and another Breton top.
4 November 2023
Reply from FatFace - KESWICK 2
Hello Dorothy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fast delivery to my local fat face…
Fast delivery to my local fat face Keswick and great customer service
8 November 2023
Reply from FatFace - KESWICK 2
Hi Sharron
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
My wife and I were in the Keswick shop…
My wife and I were in the Keswick shop and the staff could not have been more helpful, they checked to see if what we were after was available in any of your other branches. If this is a sample of all your shops then I have to say it is a pleasure to shop at Fat Face.
2 November 2023
Reply from FatFace - KESWICK 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Fat face make the best pyjamas with good buttons
Fat face make the best pyjamas and slippers in town. They outdo the others with their important attention to little details. For instance their buttons do up easily because they are not made of thick cheap plastic so if they are going through a loop they just slip through with no frustration and tugging. (When on the nape of the neck it avoids a one handed wrestling match.)
30 October 2023
Reply from FatFace - KESWICK 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy to order on line and pick up at…
Easy to order on line and pick up at local store was a breeze. Lovely staff too boot!
17 October 2023
Reply from FatFace - KESWICK 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Five Stars for Fiona!
Went into Fat Face, Keswick today for a nosy around and found some trousers I fell in love with, but unfortunately the largest size they had on the floor was a bit too small for me. I went and asked at the counter if they had a larger and was served by a young girl (I think her name is Fiona) who set up to have the correct size delivered to my address. She reassured me that this is common request because they only display middle range sizes on the floor. This was comforting as, although I don't experience many insecurities with my size, I appreciate others may feel embarrassed or ashamed about asking. Fiona was incredibly helpful and friendly, making sure she had all the details correct for my home delivery and showing interest in my personal life. A lovely person and she made our visit 100% worth it. Thank you :)
8 October 2023
Unprompted review
Reply from FatFace - KESWICK 2
Good afternoon, Katie
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Keswick store.
Take care, JB
Easy order & collection.
Easy order. Delivered to store. Notified when in store. Helpful staff.
19 September 2023
Reply from FatFace - KESWICK 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Great company
Visited your shop in Keswick. Liked leather ankle boots. Assistant very helpful but my size not available. She suggested ordering on-line which I did.Also got 15% off as new customer. Collected in Glasgow store. Really pleased with product - good quality, value for money and efficient service. Will certainly look at Fatface for future clothing/footwear.
18 September 2023
Reply from FatFace - KESWICK 2
Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - KESWICK 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Super soft shorts.
There a good stylish cut, feel nice and soft but durable at the same time.
Staff were extremely helpful.
16 August 2023
Reply from FatFace - KESWICK 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Lovely lady who served me
Lovely lady who served me - she was new and just in training but handled it all very well and speedily, despite the man being a bit snappy with her!
16 August 2023
Reply from FatFace - KESWICK 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
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