Great overall quality. Can always be relied upon to provide a great product. They may not be the cheapest but that's reflected in the quality and variety of clothes available.
Company replied

Unit 27 The Springs, Thorpe Park Approach, LS15 8GG Leeds Thorpe Park, West Yorkshire, GB
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Great overall quality. Can always be relied upon to provide a great product. They may not be the cheapest but that's reflected in the quality and variety of clothes available.
Company replied
Latest purchase from Fat Face was a maxi skirt in their sale. I’m happy with colour,style and service. I ordered online, picked up from store, tried on in store and brought it home. A satisfied custo... See more
Company replied
I have been a FatFace customer for several years, but last week I experienced the best customer service I’ve ever had. I was helped by a lovely woman at the Leeds Thorpe Park store who was kind, pa... See more
Company replied
Selected order on line for click collect, was easy to follow and requested Springs Thorpe Park. Recieved various emails on transit, of item and collected 3/4 days later. The quality of fat face clothi... See more
Company replied
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Unit 27 The Springs, Thorpe Park Approach, LS15 8GG, Leeds Thorpe Park, West Yorkshire, United Kingdom
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Great overall quality. Can always be relied upon to provide a great product. They may not be the cheapest but that's reflected in the quality and variety of clothes available.

Reply from FatFace - LEEDS THORPE PARK
Let me change for a different size in store no problem. Helpful staff. Such a shame about the multiple plastic bags each of my items came wrapped in, I kinda expected better.

Reply from FatFace - LEEDS THORPE PARK
Easy on- line ordering
Convenient store collection
Very helpful accommodating staff in store

Reply from FatFace - LEEDS THORPE PARK
Really easy to order online and collection was quick and easy to do. I will definitely order online again.

Reply from FatFace - LEEDS THORPE PARK
Easy to order on line pick up from a shop and return. Fat face clothes are more my style

Reply from FatFace - LEEDS THORPE PARK

Reply from FatFace - LEEDS THORPE PARK
Item ordered and text message received Saturday 8 Aud to say it was in store at the Springs Leeds ready to collect. As it wasn’t and I still haven’t received an email to say it’s ready to collect I’ve been to the store this morning. Apparently a whole delivery is missing which contained my item. You’re unable to reorder it for me as now out of stock so refunding me. I wanted for a special event. Not the store fault but a very disappointing outcome. I’ll think twice before ordering again or recommending ☹️

Reply from FatFace - LEEDS THORPE PARK

Reply from FatFace - LEEDS THORPE PARK

Reply from FatFace - LEEDS THORPE PARK
The experience was great .petite size was just too long so had to return them

Reply from FatFace - LEEDS THORPE PARK
I love Fatface but they are going out of my price bracket, even in the sale sometimes.
I also like the little metal Fatface logo but it’s not on the clothes now, which to me, takes away a bit of the fun of buying your items.

Reply from FatFace - LEEDS THORPE PARK
Great choice of men’s clothing. I recently bought two short sleeve shirts; one on line and the other in the shop. They not only look great but the quality is excellent and, from past experience, fully expect to be wearing these for years to come. My favourite place to shop.

Reply from FatFace - LEEDS THORPE PARK
Latest purchase from Fat Face was a maxi skirt in their sale. I’m happy with colour,style and service. I ordered online, picked up from store, tried on in store and brought it home. A satisfied customer who found in-store staff very obliging!
Generally find non-sale items to be out of my comfort zone - but enjoy browsing through their discounted items - and occasionally indulging!

Reply from FatFace - LEEDS THORPE PARK
Friendly staff and I bought a couple of lovely tops at reasonable prices. Good quality of clothes too.

Reply from FatFace - LEEDS THORPE PARK
Really good website. Managed to snag the bag even though it kept selling out. Was kept informed about the delivery, etc. Easy pick up from the store of my choice. Love Fatface🙂

Reply from FatFace - LEEDS THORPE PARK
The ability to choose products on line, collect from my local store and try on in store.
Very pleasant staff too.

Reply from FatFace - LEEDS THORPE PARK

Reply from FatFace - LEEDS THORPE PARK
Super quick delivery, great that I got a text message to say my order was on its way and had arrived as sometimes this doesn’t come through.

Reply from FatFace - LEEDS THORPE PARK
Simple ordering system, straightforward & easy to follow.
Email confirmation of my order with delivery information.
Further email confirming item was in store to collect, as originally requested.
Service in store was very good.

Reply from FatFace - LEEDS THORPE PARK
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