Great choice of men’s clothing. I recently bought two short sleeve shirts; one on line and the other in the shop. They not only look great but the quality is excellent and, from past experience, fully... See more
Company replied
Location
Switch locationUnit 27 The Springs, Thorpe Park Approach, LS15 8GG Leeds Thorpe Park, West Yorkshire, GB
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See what reviewers are saying
Latest purchase from Fat Face was a maxi skirt in their sale. I’m happy with colour,style and service. I ordered online, picked up from store, tried on in store and brought it home. A satisfied custo... See more
Company replied
I love Fatface but they are going out of my price bracket, even in the sale sometimes. I also like the little metal Fatface logo but it’s not on the clothes now, which to me, takes away a bit of... See more
Company replied
I have been a FatFace customer for several years, but last week I experienced the best customer service I’ve ever had. I was helped by a lovely woman at the Leeds Thorpe Park store who was kind, pa... See more
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Company details
- #272 of 593 best companies in Clothing Shop
- #167 of 276 best companies in Fashion accessories shop
- #127 of 236 best companies in Men's clothes shop
- #111 of 252 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 27 The Springs, Thorpe Park Approach, LS15 8GG, Leeds Thorpe Park, West Yorkshire, United Kingdom
- 01132 609465
4.5
Excellent
166 reviews
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exceptional customer service at the…
exceptional customer service at the store in The Springs in Leeds. I have been a regular customer since it opened.....i only own fatface dresses...and without fail your staff are wonderful. I especially want to commend Angela who has been so helpful through all my purchases, returns and more purchase...she is really is what people like me, with not a lot of confidence need
15 August 2024
Unprompted review
Reply from FatFace - LEEDS THORPE PARK
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
The shop could do with a tidy but aside…
The shop could do with a tidy but aside from that everything’s good - pleasant and friendly staff, good gear and fast delivery.
Aiesys wait for a sale though - if you buy at full price you’ll get screwed 24hours later when everything is 25% off.
31 July 2024
Reply from FatFace - LEEDS THORPE PARK
Hello Johnny
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - LEEDS THORPE PARK
Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Found what I wanted quickly on the…
Found what I wanted quickly on the website and received my parcel in no time. Great service.
25 July 2024
Reply from FatFace - LEEDS THORPE PARK
Good morning Kathleen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - LEEDS THORPE PARK
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good quality item and pleasant friendly…
Good quality item and pleasant friendly staff when i returned the larger size items i didn't need.
15 July 2024
Reply from FatFace - LEEDS THORPE PARK
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Lovely choices
Lovely choice, great fabrics, always feel good in what I pick. The whole family have bought loads recently ready for a cruise holiday. Was hard to stop buying tbh😀 The springs store is lovely. Lots of room to move around and big changing rooms
29 June 2024
Reply from FatFace - LEEDS THORPE PARK
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
Reply from FatFace - LEEDS THORPE PARK
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - LEEDS THORPE PARK
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are loving the quality of your recent purchase. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Excellent service The Springs Leeds
My first time in a Fat Face store and it was an excellent experience, the clothes are of a really good quality and feel well made, I purchased the Tasha denim jacket from The Springs store in Leeds. Angela served me and she was so friendly and had great customer service skills. I will be back
28 May 2024
Unprompted review
Reply from FatFace - LEEDS THORPE PARK
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are loving your new Tasha Denim Jacket and that you find this to be of great quality and fits well. I am so happy that Angela in our Leeds Thorpe Park store was so friendly towards you. I hope you continue to enjoy your shopping experience with us and the quality of the items we have to offer.
All the best, MM
Good service online and in store
Good service online and good service I store when I returned some items.
15 May 2024
Reply from FatFace - LEEDS THORPE PARK
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - LEEDS THORPE PARK
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your recent purchase.
I hope you continue to love the products we offer as much as we do.
Take care, MM
Reply from FatFace - LEEDS THORPE PARK
Hi there Fiona,
Thank you for taking the time to leave us your review and I am sorry that you have not received an update on your order.
I can confirm the order arrived in store on the 7th May and that we have sent a ready to collect email on the same day. I hope that this helps to resolve your query, but should you need further support, please contact us at customerservices@fatface.com. Thank you, SC
Ordering online was easy
Ordering online was easy. Communication was good and items arrived when I was told they would. Staff at The Springs were very polite and helpful, even packing the items in my bag for me.
27 April 2024
Reply from FatFace - LEEDS THORPE PARK
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon!
Take care. -GM
Lovely soft leather boots
Lovely soft leather boots, however unfortunately I had to return them as they were too small ( I am a normal size 5). Helpful staff.
25 April 2024
Reply from FatFace - LEEDS THORPE PARK
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Ordered online and picked up in store…
Ordered online and picked up in store within a couple of days. I had ordered the wrong size but they changed in store straight away. Great service
8 April 2024
Reply from FatFace - LEEDS THORPE PARK
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Click and Collect Order
Went to collect a click & collect order and staff were friendly and dealt with my order quickly and efficiently.
29 March 2024
Reply from FatFace - LEEDS THORPE PARK
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - TS
Reply from FatFace - LEEDS THORPE PARK
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Love Fatface The Spring Leeds
Love Fatface The Spring Leeds. The staff are brilliant so helpful and friendly. Such a pleasure to walk around. Nice and spacious. The clothes are always tidy and displayed nicely. It’s a pleasure to shop there.
16 February 2024
Reply from FatFace - LEEDS THORPE PARK
Good Afternoon Sarah,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Leeds Thorpe Park store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Reply from FatFace - LEEDS THORPE PARK
Good Afternoon Edith,
Thank you for taking the time to leave us a review!
I am glad to hear you have had such a positive experience when shopping with us! I will make sure this feedback is passed on, we appreciate such kind words from our customers.
We look forward to welcoming you back soon!
Kind Regards, JW
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