Easy to place order and a location close by to collect, the staff member was very polite when I collected the jumper. Ordered a size 14 my normal size and for me it was perfect, I would be able to wea... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Deliveries always made on time by Evri and returns (multiple sizes and styles bought) taken to local store. Great quality clothes that last, worth the money. I’ve had some pieces for years and love... See more
Company replied
Free collection from named store as my order was below the threshold for free home delivery and the items I ordered were at very good sale prices. Didn’t receive my normal email notification of the sa... See more
Company replied
Pleasant and attractive store interior. Attentive service from each of the two assistants - which is a 'must' in my estimation, as a potential customer. Quality clothing but esp. sock sizeing! There's... See more
Company replied
Company details
- #268 of 595 best companies in Clothing Shop
- #167 of 279 best companies in Fashion accessories shop
- #129 of 237 best companies in Men's clothes shop
- #114 of 254 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
20 Conduit Street, WS13 6JR, Lichfield, Staffordshire, United Kingdom
- 01543 264059
4.9
Excellent
211 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly helpful staff at Lichfield Staffs
Friendly helpful staff, didn’t feel rushed even though on this occasion I was taking something back. Thank you!
4 May 2022
Reply from FatFace - LICHFIELD
Good Afternoon Ann
Thank you for taking the time to share your experience in our Lichfield store with us.
Please be assured that I have passed this onto the crew members involved for you.
Have a lovely Afternoon!
EP
FatFace, Lichfield - Excellent!
FatFace, Lichfield. Excellent store, excellent choice, epic staff ! What more could you wish for !
25 April 2022
Reply from FatFace - LICHFIELD
Good afternoon Sarah
I am so happy to read what a positive experience you had in the Lichfield store. I will be sure to pass this on to the wonderful team.
Enjoy the rest of your day DW
Reply from FatFace - LICHFIELD
Good Afternoon Angela
Thank you for your 5* review.
I am so pleased to hear that you are happy with your recent purchase.
Have a great week!
- EP
Always enjoy FatFace
I always enjoy shopping at FatFace, either online or in store. Good and fast service and lovely clothing
7 April 2022
Reply from FatFace - LICHFIELD
Good Afternoon Lisa
Thank you for your 5* review.
I am so pleased to hear that you are happy with the recent service you received from us and the products.
I hope you enjoy your new purchase.
- EP
Ordered these tops in the sale
Ordered these tops in the sale - wasn’t too sure on sizes so ordered 2 large and 2 extra large. The size large fitted perfectly, so I will need to return 2 XL. The quality is lovely, they feel soft to the touch, they are light weight but are warm on.
19 March 2022
Reply from FatFace - LICHFIELD
Hi Lynn
Thank you for your positive feedback and rating us so highly. So pleased that you like your two new tops. Great additions to your wardrobe. I hope you have a good evening. MJ
Well stocked shop
Well stocked. With a good selection of sizes too. The shop looked inviting. I liked the new colours.
18 February 2022
Reply from FatFace - LICHFIELD
Hello, Thank you for leaving us this 5* review about your instore shopping experience, it's great reading such positive comments. Thank you for being a loyal customer of ours! Have a great day! Take care, LM
Really soft and comfy jumpers.
Really soft and comfy jumpers.
Shop staff polite and efficient
1 February 2022
Reply from FatFace - LICHFIELD
Good afternoon!
I am so happy to read what a positive experience you had in the Lichfield store. I will be sure to pass this on to the wonderful team.
I hope you have a lovely day! CA :)
Friendly
Friendly, helpful staff, good variety in sales at reasonable prices
9 January 2022
Unprompted review
Reply from FatFace - LICHFIELD
Good Morning David,
Thank you for your 5* review! I hope you have a lovely day :) -CA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.