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FatFace - MEADOWHALL 2 Reviews 

188
TrustScore 4.5 out of 5

4.7

85 High Street, Meadowhall Shopping Centre, S9 1EN Sheffield, South Yorkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I have purchased online before but visited the store at Meadowhall yesterday. I was greeted by Shirley who instantly made me feel welcome. I haven’t been well and not shopped for quite a while. Shirle... See more

Company replied

Rated 5 out of 5 stars

Visited Fat Face store in Sheffield to buy a pair of jeans. Tried the style and size l wanted omly to find the regular length was too short. Informed by the assistant that they don't keep stock of... See more

Company replied

Rated 5 out of 5 stars

Bought something online with delivery in store. Not only I absolutely love the item bought but also the service in store. Acknowledged with a smile is the perfect customer service in my opinion. (Mead... See more

Company replied

Rated 5 out of 5 stars

Fantastic, my main reason for clothing order was I wanted a pair of jeans & fatface did a short length. I’ve tried various other stores & ordered short/petite, all the pairs I ordered the inside l... See more

Company replied


Company details

  1. #276 of 607 best companies in Clothing Shop
  2. #174 of 283 best companies in Fashion accessories shop
  3. #133 of 240 best companies in Men's clothes shop
  4. #119 of 255 best companies in Ladies' clothes shop

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 85 High Street, Meadowhall Shopping Centre, S9 1EN, Sheffield, South Yorkshire, United Kingdom

  • 01142 568344

4.7

Excellent

TrustScore 4.5 out of 5

188 reviews

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1-star

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4.7

All reviews

(188)

13,590 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I had tried tha dress on in the shop.

I had tried tha dress on in the shop.
Tha lady was very helpful and zi liked it but couldn’t decide. After getting home I ordered in line.
Simple!

18 June 2023
FatFace - MEADOWHALL 2 logo

Reply from FatFace - MEADOWHALL 2

Hi Valerie,
Thank you for you positive feedback. I am unsure if you meant to give us a 1 star review? If there is anything else we can support with please get in touch by emailing us at customerservices@fatface.com or calling us on 03301240000
Take care - KS

Rated 5 out of 5 stars

Excellent products

Excellent products at a very fair price.

Chinos and shorts fit me perfectly…will be back for more!

15 June 2023
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Reply from FatFace - MEADOWHALL 2

Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS

Rated 5 out of 5 stars

I recently visited the Fatface store at…

I recently visited the Fatface store at Meadowhall, and I would like to give 5* to Shirley. I must have spent over an hour in the changing rooms, whilst Shirley brought different sizes and styles that she thought would flatter my figure. It was like having a personal shopper. I am not very good at putting outfits together and the help she gave was amazing. I walked out with many outfits that I am over the moon with. If you need advise I would definitely recommend paying a visit to see Shirley

17 June 2023
Unprompted review
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Reply from FatFace - MEADOWHALL 2

Hi Nicola
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Order came on time n just what I needed…

Order came on time n just what I needed fatface flip flops are a must for me I've got neuropathy in my feet these flip flip are my summer must.
Thankyou fatface for my feet heaven flipflops.

8 June 2023
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Reply from FatFace - MEADOWHALL 2

Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD

Rated 3 out of 5 stars

I loved the dress but I sent for a size…

I loved the dress but I sent for a size 12 having tried on a 14 instore. My problem is the 14 was too large and the 12 a bit too small. I'm in a quandary now as I would like to have it for an event in mid July, will return to the Meadowhall shop and see what sizes they have instore this week.

4 June 2023
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Reply from FatFace - MEADOWHALL 2

Hello Barbara

Thank you for taking the time to leave your review. I am sorry to hear that you found the sizing of your order a little inconsistent. I will be sure to pass your comments and feedback on to the relevant department for their consideration and attention.

Take care, LE

Rated 5 out of 5 stars

I saw the outfit in the shop not got my…

I saw the outfit in the shop not got my size so ordered on line extremely easy straight forward to do payed and got an email straight away and in a few days it arrived! The clothes in fat face are extremely lovely and the sizes are perfect thanks keep doing a great job 😁

25 May 2023
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Reply from FatFace - MEADOWHALL 2

Hi Kate
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

I ordered online after reading reviews…

I ordered online after reading reviews which were really helpful. The delivery to store was quick and staff were friendly when I collected the item.

7 May 2023
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Reply from FatFace - MEADOWHALL 2

Hi Jill
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars
FatFace - MEADOWHALL 2 logo

Reply from FatFace - MEADOWHALL 2

Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Lovely staff all round at the…

Lovely staff all round at the Meadowhall store. Tried my items on, kept the jacket not the jeans but promptly bight a more expensive pair having been encouraged to take a look…..excellent sales skills.

2 May 2023
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Reply from FatFace - MEADOWHALL 2

Hi Chris
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Meadowhall store

I regularly shop at the Meadowhall store and the staff are always friendly and helpful. Plenty of choice of products in a great environment, the store is light and airy.

29 April 2023
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Reply from FatFace - MEADOWHALL 2

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Efficient service

Efficient service, friendly staff. Easy to park to access the store.

25 April 2023
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Reply from FatFace - MEADOWHALL 2

Good afternoon, Merrilyn

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Meadowhall store.

Take care, JB

Rated 5 out of 5 stars

Love Fatface for style

Love Fatface for style, quality and individuality. Great that Fatface are offering Click and Collect again.
Easy to order on website. I do prefer visiting store though.

17 April 2023
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Reply from FatFace - MEADOWHALL 2

Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB

Rated 5 out of 5 stars

Welcoming staff

13 April 2023
FatFace - MEADOWHALL 2 logo

Reply from FatFace - MEADOWHALL 2

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Very helpful staff and welcoming store…

Very helpful staff sorted out an issue with my returns. Store was beautifully presented and they were very pleasant and friendly.

12 April 2023
FatFace - MEADOWHALL 2 logo

Reply from FatFace - MEADOWHALL 2

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 5 out of 5 stars

I found a jacket in store but…

I found a jacket in store but unfortunately it wasn't in stock. The sales rep was quick to search the stock room then recommended I order on line. I was thrilled to find my garment which arrived the next day for my birthday. The denim style jacket is light & in a beautiful shade of green. It is for casual wear and very adaptable piece whether with a pair of cut offs on holiday or over a loose fitting dress at night. Absolutely beautiful.

30 March 2023
FatFace - MEADOWHALL 2 logo

Reply from FatFace - MEADOWHALL 2

Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS

Rated 5 out of 5 stars

Absolutely love the clothes from this…

Absolutely love the clothes from this store. Staff always go above and beyond to make sure you have the best experience.

13 March 2023
FatFace - MEADOWHALL 2 logo

Reply from FatFace - MEADOWHALL 2

Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Friendly staff

Quick delivery service and friendly helpful staff in store to ensure I received the birthday discount I’d been emailed.

11 March 2023
FatFace - MEADOWHALL 2 logo

Reply from FatFace - MEADOWHALL 2

Thank you for your wonderful review. We deeply appreciate your feedback and your comments will be fed back to our amazing team - RS

Rated 5 out of 5 stars

Had to return a t-shirt which did not…

Had to return a t-shirt which did not fit. Staff helpful & friendly.

8 November 2022
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Reply from FatFace - MEADOWHALL 2

Good afternoon, Lindrick

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Meadowhall store.

Take care, JB

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