Visited Northallerton store today and bought an Ivory Jumper. Extremely pleased with the quality of this product and with the very helpful member of staff who advised me on the correct fit and size t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent customer service. I had bought items in the Internet and had no idea how to return an item. The staff at Northallerton dealt with the return in a friendly and professional manner. The refun... See more
Company replied
Went into Fat Face in Northallerton, very helpful lady assisted in decision making etc. Not right size so decided to go away and think about purchase rather than order in shop. Ordered on line to col... See more
Company replied
Great customer care, in that staff are helpful, polite and engaging. Choice of clothes varies depending on store size but modern and appealing. I bought a top in the sale very pleased with it though... See more
Company replied
Company details
- #275 of 602 best companies in Clothing Shop
- #170 of 279 best companies in Fashion accessories shop
- #133 of 238 best companies in Men's clothes shop
- #119 of 256 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
102/103 High Street, DL7 8PP, Northallerton, North Yorkshire, United Kingdom
- 01609 773970
4.7
Excellent
115 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love fatface dresses as they have…
Love fatface dresses as they have pocket.Always so well made.
13 August 2024
Reply from FatFace - NORTHALLERTON
Hello Christine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - NORTHALLERTON
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
My favourite go to for clothes
Good communication about offers and sales.
Good website. Quick delivery. Able to return to local store. At mine in northallerton the staff are always lovely, chatty, friendly and helpful. Great clothes of a very good quality. My favourite go to for an annual stock up!
5 August 2024
Reply from FatFace - NORTHALLERTON
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great items and service
Great items, and even though the sizing wasn’t quite right on one of my items, the returns process was flawless.
25 July 2024
Reply from FatFace - NORTHALLERTON
Hello there thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - NORTHALLERTON
Hello Helen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very friendly and helpful thank you.
14 July 2024
Reply from FatFace - NORTHALLERTON
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great Customer Service
Great Customer Service, Speedy and Great Delivery, Quality Products at affordable prices, always a Superior Shopping and Ordering Experience. Lovely friendly staff in store.
7 July 2024
Reply from FatFace - NORTHALLERTON
Hello Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really easy to order on-line
Really easy to order on-line, picked package up from store (Northallerton) where the staff were extremely helpful and pleasant.
18 June 2024
Reply from FatFace - NORTHALLERTON
Good afternoon,
Thank you for taking the time to get in touch with us.
I am so pleased that you are enjoying your new order and that the crew in our Northallerton store were so helpful. I hope you continue to enjoy our products as much as we do.
All the best, MM
Website easy to use and straightforward…
Website easy to use and straightforward to order. Got clear emails on progress of order. Member of staff in store was friendly and efficient.
Pleased with my purchase. The navy cord dress I ordered was as described and I sized down to a size 8 as recommended by other reviews.
5 June 2024
Reply from FatFace - NORTHALLERTON
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new order and that the delivery was prompt and pick up from store was so easy with our friendly crew at our Northallerton store. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Reply from FatFace - NORTHALLERTON
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Northallerton store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Very helpful and friendly staff
Very helpful and friendly staff. Absolutely love FatFace, very good quality clothing.
23 April 2024
Reply from FatFace - NORTHALLERTON
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Website clear ordering process
Website clear ordering process. Kept informed when dispatched & arrived at local store as requested. Staff efficient & friendly in store.
29 March 2024
Reply from FatFace - NORTHALLERTON
Good Morning,
Thank you for taking the time to leave us a review!
I am happy to hear you enjoy using our online service and that you are loving the quality of our clothing! We really appreciate your positive feedback in regards to our overall service, we love to hear this from our customers!
We look forward to welcoming you back!
Kind Regards, JW
Very good service as always and quality…
Very good service as always and quality stock . A pleasure to shop and always come out with more than I went into to purchase .
23 March 2024
Reply from FatFace - NORTHALLERTON
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - NORTHALLERTON
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order and that you found delivery to be quick. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Hi quality Airlie bought for my son's…
Hi quality Airlie bought for my son's birthday present. He loves it. Ordered on line but very helpful in the store too.
15 February 2024
Reply from FatFace - NORTHALLERTON
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We look forward to welcoming you back soon!
Take care.- GM
Ordered online and picked up in store
Ordered online and picked up in store. Staff at Northallerton very friendly and helpful. I bought 3 items one was a pair of jeans. I was able to try them on instore. They didn't fit me so the staff did a refund on that item.
Very pleased with the other 2 items. All good 👍
14 February 2024
Reply from FatFace - NORTHALLERTON
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew! Take care - TS
Very helpful and pleasant member of…
Very helpful and pleasant member of staff in store.
I ordered the same sized (12, reg) jeggings I already had, but in a different colour. However they were 1-2 inches longer (although I have kept them)
8 February 2024
Reply from FatFace - NORTHALLERTON
Hello Helen
Thank you for taking the time to leave your review.
I am sorry to hear that there is a slight length discrepancy in your jeggings.
If you would like to return these, providing they are in their original condition and unworn, you can do so.
Take care, LE
Lovely dress delivered promptly
Ordered a dress in the sale online. Arrived quickly and as promised, well packaged. Absolutely lovely, quality dress, perfect for a trip I am taking and great value.
24 January 2024
Reply from FatFace - NORTHALLERTON
Hi Amanda,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Excellent company selling good quality…
Excellent company selling good quality clothing their sales are usually 50% which is a bargain very easy to return online orders straight to the store where the staff are extremely polite and efficient
4 January 2024
Reply from FatFace - NORTHALLERTON
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great service
4 January 2024
Reply from FatFace - NORTHALLERTON
Hello David
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.