Item ordered was ready for collection later the next day. Emails kept me updated on progress. Staff in the shop very polite and helpful.
Company replied
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See what reviewers are saying
This one star rating does not reflect the service from Fat Face which is excellent ! I have spoken to them on the phone 3 times, and they couldn’t be more helpful. Products also excellent. The problem... See more
Company replied
Fat Face is my go to shop again and again. As a disabled person I can rely on your 99% of the time accurate sizing. Meaning low stress shopping on line. Furthermore you unlike many other retailers sti... See more
Company replied
Quick delivery to store, staff were friendly on collection (as usual), the jumper looks like it’s great quality with long sleeves, for extra coziness. Haven’t had the chance to wear it yet.
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
9 Bridlesmith Gate, NG1 2GR, Nottingham, Nottinghamshire, United Kingdom
- 01159 418295
4.7
Excellent
237 reviews
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Great chinos
Great chinos - fit really well - well made - really helpfull staff at Nottingham -
20 May 2024
Reply from FatFace - NOTTINGHAM 3
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are loving your new chinos and how well made they are. I am also so happy to read that you find the crew in our Nottingham store to be so helpful. I will be sure to pass this on to the team.
All the best, MM
Great service
Easy to navigate website, free returns and the customer service in the Nottingham shop went above and beyond....
23 May 2024
Reply from FatFace - NOTTINGHAM 3
Good afternoon, Mr Hughes.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Nottingham store.
Take care, JB
Bought 3 lovely tops online and…
Bought 3 lovely tops online and collected at local fatface store. ❤️
Great products.
16 May 2024
Reply from FatFace - NOTTINGHAM 3
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Reply from FatFace - NOTTINGHAM 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great customer service at the…
Great customer service at the Nottingham store.
Everyone I came in contact with was really helpful and friendly. The store is well laid out and super clean and tidy.A real pleasure to shop.
15 May 2024
Reply from FatFace - NOTTINGHAM 3
Good afternoon, Anne.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Nottingham store.
Take care, JB
Website easy and straightforward to use…
Website easy and straightforward to use
Items delivered to my nearest store Nottingham within 3 working days.
Very polite and friendly staff in the Nottingham store
12 May 2024
Reply from FatFace - NOTTINGHAM 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience online and at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SW
Very easy to look for dress I wanted
Very easy to look for dress I wanted. Paying was quick & easy. Very efficient fast delivery.
1 May 2024
Reply from FatFace - NOTTINGHAM 3
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Excellent pyjama bottoms!
28 April 2024
Reply from FatFace - NOTTINGHAM 3
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your order, and we look forward to welcoming you back soon!
Take care.- GM
Reply from FatFace - NOTTINGHAM 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - NOTTINGHAM 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Fat face men's hat.
Ordered on line click & collect, no confirmation of order email/text, or notification when product ready for collection, I had to contact customer services for information who were very helpful. Very pleased with new hat, good price and great product. Nottingham staff excellent.
26 March 2024
Reply from FatFace - NOTTINGHAM 3
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - NOTTINGHAM 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - NOTTINGHAM 3
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great
Staff was very polite and lovely and everything abt the store gave a positive vibe.
18 February 2024
Reply from FatFace - NOTTINGHAM 3
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your purchase and that you had such a great experience during your visit to our Nottingham store. I shall pass on your lovely comments to the team. I hope you continue to love our products as much as we do.
All the best, MM
Reply from FatFace - NOTTINGHAM 3
Hello, Thank you for leaving us this 5* review about your shopping experience! Have a wonderful day! - TS
My favourite store
Fatface is my favourite store in the UK.
You can find elegant, modest, high quality variety of every thing.
Very friendly and helpful team over there.
6 February 2024
Reply from FatFace - NOTTINGHAM 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you are a fan of Fat Face!
We hope you love your order, and look forward to welcoming you back soon.
Take care.- GM
Reply from FatFace - NOTTINGHAM 3
Good morning, Jennifer.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Nottingham store.
Take care, JB
Great Service
The lady who served me was very friendly, chatty and a joy to be served by. It would be lovely if everyone I was served by was like this lady.
10 February 2024
Unprompted review
Reply from FatFace - NOTTINGHAM 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon!
Take care. -GM
Lovely jumper
The item was delivered to the store with the time stated. The 12 was too big but I managed to change it in store for a 10 with out any problems. Lovely jumper,very comfortable to wear had lots of compliments. Would highly recommend.
2 February 2024
Reply from FatFace - NOTTINGHAM 3
Good Morning Jane,
Thank you for taking the time to leave us a review!
I am so happy to hear you are loving the quality of our clothing, we appreciate your kind words so much!
We cannot wait to be welcoming you back soon!
Kind Regards, JW
Easy to place the order and got what I…
Easy to place the order and got what I wanted and straight forward delivery
26 January 2024
Reply from FatFace - NOTTINGHAM 3
Good Morning
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
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