Item ordered was ready for collection later the next day. Emails kept me updated on progress. Staff in the shop very polite and helpful.
Company replied
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See what reviewers are saying
This one star rating does not reflect the service from Fat Face which is excellent ! I have spoken to them on the phone 3 times, and they couldn’t be more helpful. Products also excellent. The problem... See more
Company replied
Fat Face is my go to shop again and again. As a disabled person I can rely on your 99% of the time accurate sizing. Meaning low stress shopping on line. Furthermore you unlike many other retailers sti... See more
Company replied
Quick delivery to store, staff were friendly on collection (as usual), the jumper looks like it’s great quality with long sleeves, for extra coziness. Haven’t had the chance to wear it yet.
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
9 Bridlesmith Gate, NG1 2GR, Nottingham, Nottinghamshire, United Kingdom
- 01159 418295
4.7
Excellent
237 reviews
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Aaliyah was amazing!
Aaliyah was amazing!
Popped in to get a few new bits and pieces and Aaliyah was so helpful and gave loads of style tips. She also tried to help us whittle down the list of things we wanted to buy but we ended up getting at all despite her efforts as all the clothes were so lovely.
I’ve been shopping at FatFace for around 10 years and I absolutely love the clothes - great styles and the clothes last a long time! I’ve had some clothing from 2015 that I still wear (and I’ve worn frequently!)
7 October 2023
Unprompted review
Reply from FatFace - NOTTINGHAM 3
Thank you for your 5* review regarding your recent visit to our Nottingham store. It is great to read such positive comments regarding our lovely store crew, and I'll certainly pass your feedback along to Aaliyah. Have a lovely day! LB
Happy shopper
Lovely shopping in fat face really great choice of clothes, very friendly and helpful staff nothing seems to much trouble, happy to order instore for me and gave me all the information I needed on my delivery, well done fat face nottingham
30 September 2023
Unprompted review
Reply from FatFace - NOTTINGHAM 3
Good Afternoon Susan,
Thank you for taking the time to leave us a review!
I am so glad to read the positive feedback regarding your experience in-store, I will make sure to pass this feedback on! Thank you for being a loyal customer of ours, we cannot wait to welcome you back :)
Have a great day! - JW
Friendly staff
18 September 2023
Reply from FatFace - NOTTINGHAM 3
Hi Nicola, thanks for reviewing! We love to hear that our store staff are welcoming and friendly, and we'll make sure the Nottingham branch receives this feedback. We hope you like your new bedding! Take care, CD
Face to Face or Online?
Easy to locate item of clothing I was looking for but my size wasn't available. However, a very helpful member of staff checked the stockroom and also online and was able to inform me that I could order the item I wanted and have it delivered free to the store. Very surprised though that the store couldn't order the item.
7 September 2023
Reply from FatFace - NOTTINGHAM 3
Hello Anne, thank you for taking the time to leave a review.
We are pleased to hear that our Nottingham store staff were so helpful and that you were able to order the jacket you wanted online!
The store staff should have been able to order the item for you if you wanted, however orders made on the till have to be made for home delivery. If you wish to collect the item from store, this has to be done via our website.
We hope you are loving your new jacket!
All the best, LB
Once again excellent quality and fit
29 August 2023
Reply from FatFace - NOTTINGHAM 3
Hello Tim
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I always enjoy going into my local…
I always enjoy going into my local Fatface, everything is well set out and the service from the sales assistants is friendly
I love the quality of the clothing and everything lasts for ages
I understand that quality costs more and the reason I've only given 4 stars is down to the price of some of the clothes....luckily they have sales whi means I can purchase some of my favourite more expensive items 🥰
28 August 2023
Reply from FatFace - NOTTINGHAM 3
Hi Wendy, thank you for taking the time to leave us a review. We're so glad to hear that you have had such positive experiences in our Nottingham branch, and that we're providing the quality products that we strive for. We're glad that our sales can make things more accessible to you, and although quality does drive costs up, we still value this feedback so that we can try and find the right balance for our customers. We hope to earn 5 stars in the future! Take care, CD
Reply from FatFace - NOTTINGHAM 3
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Nottingham store.
Take care, JB
Excellent customer service both in…
Excellent customer service both in store and on line
28 August 2023
Reply from FatFace - NOTTINGHAM 3
Good Morning
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Easy ordering and collection from store.
16 August 2023
Reply from FatFace - NOTTINGHAM 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Reply from FatFace - NOTTINGHAM 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Simple to order
Simple to order. Collected in store and it arrived quicker than expected. Friendly helpful staff in store.
16 August 2023
Reply from FatFace - NOTTINGHAM 3
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Reply from FatFace - NOTTINGHAM 3
Hello Susan
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great service from staff online and in…
Great service from staff online and in store. Great quality clothes, style & fit.
13 August 2023
Reply from FatFace - NOTTINGHAM 3
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - SK
Very smooth process
Ordered 2 items to collect in store.
Communication from Fatface was excellent and whole process including returns process worked well
12 August 2023
Reply from FatFace - NOTTINGHAM 3
Thank you so much for your comments. We deeply appreciate your feedback! - RS
very effiecient service and staff at…
very effiecient service and staff at nottingham also nice and efficient
8 August 2023
Reply from FatFace - NOTTINGHAM 3
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Well made clothing
Well made clothing, excellent quality with care for people and planet.
Always great shopping experience.
7 August 2023
Reply from FatFace - NOTTINGHAM 3
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Great people outstanding service x
10 August 2023
Reply from FatFace - NOTTINGHAM 3
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
well designed and manufactured clothing
I saw a gorgeous scarf on line. I then saw it in the shop whilst I was browsing. It is so soft and light that once I picked it up I knew it would regret not buying it.It will work well with different jumper/coat combinations in winter.
6 August 2023
Reply from FatFace - NOTTINGHAM 3
Thank you so much for your lovely words. We are so happy that you are pleased with your new scarf! We are excited to see you again soon !- RS
Always great quality clothing.
Always great quality clothing.
Service always great whether it’s in store, or on line.
Click & collect is usually faster than the estimated time and should you need to return they include a return paid postage label or you can return in store.
As a brand FatFace is one of the good ones.
22 July 2023
Reply from FatFace - NOTTINGHAM 3
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I would definitely revisit the store in Nottingham
I would definitely revisit the store in Nottingham.
Holly the manager was so willing, helpful, constructive, polite and courteous, alongwith assistant manager Zoe.
Nothing was too much trouble for either of them.
I love my purchases and new look!
Thank you so much.
Elizabeth 😁
28 July 2023
Unprompted review
Reply from FatFace - NOTTINGHAM 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
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