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FatFace - RUGBY Reviews 

188
TrustScore 4.5 out of 5

4.7

Unit 4 Elliotts Field Shopping Park, Leicester Rd, CV21 1SR Rugby, Warwickshire, GB


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Rated 5 out of 5 stars

Great selection of Summer wear, lots of choice for shorts and T shirts/short sleeved shirts. Always a well presented shop and pleasant and helpful staff. Perhaps not always the cheapest, but the quali... See more

Rated 2 out of 5 stars

It would help greatly that delivery for collection dates are accurate and include the whole order. It is very annoying to have an email telling you that items are ready for collection and when you tur... See more

Company replied

Rated 5 out of 5 stars

The staff were warm and welcoming to the store, nothing was to much trouble. I tried on numerous clothes, and Karen was so helpful getting other options from the shop floor. She was warm, friendly, ki... See more

Company replied


Company details

  1. #272 of 601 best companies in Clothing Shop
  2. #170 of 278 best companies in Fashion accessories shop
  3. #132 of 237 best companies in Men's clothes shop
  4. #119 of 256 best companies in Ladies' clothes shop

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit 4 Elliotts Field Shopping Park, Leicester Rd, CV21 1SR, Rugby, Warwickshire, United Kingdom

  • 01788 576602

4.7

Excellent

TrustScore 4.5 out of 5

188 reviews

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Asks customers to review

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4.7

All reviews

(188)

13,920 reviews in the last 12 months

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Rated 5 out of 5 stars
FatFace - RUGBY logo

Reply from FatFace - RUGBY

Good Afternoon

Thank you for your 5* review and for taking the time to pass on feedback regarding the Rugby store. Please be assured that I will pass this onto the crew members involved.

I hope you have a lovely weekend.

- EP

Rated 5 out of 5 stars

Another good store

Very helpful staff and a good sized store. Well laid out with plenty of room to get round and a good selection of their range

28 January 2022
FatFace - RUGBY logo

Reply from FatFace - RUGBY

Thank you for taking the time to leave us a 5 star review we really appreciate it CP

Rated 1 out of 5 stars

You ask me to review before delivery!

You ask me to review before delivery!
After taking payment and confirming dispatch you then notify me one item is out of stock.
Thanks Fatface, great service.

27 November 2021
FatFace - RUGBY logo

Reply from FatFace - RUGBY

Hi Richard
Thank you for taking the time to send a review. I was sorry to hear this. During busy periods, orders are moving through our systems at such a fast pace it can sometimes cause stock levels to become inconsistent which meant that when our team in our distribution centre went to pick your order, they discovered items out of stock. I have emailed you separately to further get this resolved for you. DW

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