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FatFace - SALISBURY 2 Reviews 

142
TrustScore 5 out of 5

4.9

8/10 Old George Mall, SP1 2AF Salisbury, Wiltshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I was served by a lovely staff member called Rachel. She was friendly and knowledgable and had excellent customer service skills. I bought two tops but it was tricky choosing as there were so many lov... See more

Company replied

Rated 4 out of 5 stars

Ordering online was super simple for store collection. The only bit I was let down by was after 5 days I had no notification that it was in-store. I checked on the off chance that it was in and they s... See more

Company replied

Rated 5 out of 5 stars

I ordered the shorts on line and they were delivered to my local fat face shop I was kept updated on delivery the shorts are ok and hopefully will be cooler to wear in the hot weather

Company replied

Rated 4 out of 5 stars

Although my local shop in Salisbury was unable to help me because of my size, I was directed to their website where I was able to purchase larger shirts and longer for the taller man. Well done Fatfac... See more

Company replied


Company details

  1. #271 of 604 best companies in Clothing Shop
  2. #171 of 280 best companies in Fashion accessories shop
  3. #133 of 239 best companies in Men's clothes shop
  4. #118 of 255 best companies in Ladies' clothes shop

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 8/10 Old George Mall, SP1 2AF, Salisbury, Wiltshire, United Kingdom

  • 01722 340163

4.9

Excellent

TrustScore 5 out of 5

142 reviews

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4.9

All reviews

(142)

13,721 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was served by a lovely staff member…

I was served by a lovely staff member called Rachel. She was friendly and knowledgable and had excellent customer service skills. I bought two tops but it was tricky choosing as there were so many lovely clothes to choose from. I would thoroughly recommend Salisbury Fatface.

20 June 2026
Unprompted review
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

New shorts

I ordered the shorts on line and they were delivered to my local fat face shop I was kept updated on delivery the shorts are ok and hopefully will be cooler to wear in the hot weather

11 June 2026
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Friendly sales assistants and range of…

Friendly sales assistants and range of clothing

9 June 2026
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Rapid service

Rapid service, easy to find the size I wanted and to try it on. Really good service.

6 June 2026
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Refunds no problem

Dealt with no hassle

3 June 2026
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I was looking for a certain item

I was looking for a certain item. The store didn't have it but sales assistant showed me something else in the same range I tried it on and it fitted me perfectly

31 May 2026
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Helpful staff

Helpful staff, fun shop, lovely outfits.

31 May 2026
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Lovely shop Lovely clothing and very…

Lovely shop Lovely clothing and very lovely shop ladies. Very happy with them all

14 May 2026
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Fatface in Salisbury 👏Really friendly and helpful staff

Really friendly and helpful staff. I collected my jumper and also returned a top (too long) without any problems at all.

13 May 2026
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Always a great experience in Salisbury…

Always a great experience in Salisbury the staff are always happy to help and my return was done quickly and efficiently.

14 May 2026
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Nice and welcoming staff

Nice and welcoming staff
Good quality clothes. Love it
Good service

13 May 2026
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

I had a great experience in the…

I had a great experience in the Salisbury store, the customer service was fantastic & the sale assistant ( didn’t catch his name ) was so helpful & cheerful. I would definitely shop in there again because of my experience in the store

10 May 2026
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Excellent service

We were looking for some new summer clothes, Melanie and Ben were very helpful in putting some outfits together for us. Will be back again soon, great team. Thank you 😊

10 May 2026
Unprompted review
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Dog friendly and lovely helpful staff

Friendly and helpful staff - dog friendly- bargains in the sale

30 April 2026
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Fabulous FatFace

The clothes are always set out in an attractive way. The staff are engaging, cheery and helpful.

25 April 2026
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Staff at my local shop are always…

Staff at my local shop are always polite friendly and very helpful

And it feels a pleasure to shop

24 April 2026
FatFace - SALISBURY 2 logo

Reply from FatFace - SALISBURY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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