Ordering online was super simple for store collection. The only bit I was let down by was after 5 days I had no notification that it was in-store. I checked on the off chance that it was in and they s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Benjamin was very helpful found me the perfect dress even ordered a petite length that I ended up changing back over for a regular length Salisbury Branch are fabulous and definitely go the extra mi... See more
Company replied
Although my local shop in Salisbury was unable to help me because of my size, I was directed to their website where I was able to purchase larger shirts and longer for the taller man. Well done Fatfac... See more
Company replied
Really friendly and helpful staff. I collected my jumper and also returned a top (too long) without any problems at all.
Company replied
Company details
- #280 of 620 best companies in Clothing Shop
- #168 of 286 best companies in Fashion accessories shop
- #130 of 242 best companies in Men's clothes shop
- #118 of 256 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
8/10 Old George Mall, SP1 2AF, Salisbury, Wiltshire, United Kingdom
- 01722 340163
4.9
Excellent
135 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
quick and easy to order on line and…
quick and easy to order on line and collect in store
6 January 2026
Reply from FatFace - SALISBURY 2
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Great service and delivery
Great service, easy to order and excellent delivery to store with friendly staff in store to collect item from
28 December 2025
Reply from FatFace - SALISBURY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to use webdite
Great service/website. Easy to use…and quick delivery to the local shop.loveky patent leather boots and fit perfectly. Very comfy.
5 December 2025
Reply from FatFace - SALISBURY 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Reply from FatFace - SALISBURY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - SALISBURY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - SALISBURY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love FatFace Salisbury
Love FatFace fantastic shop in Salisbury. All the staff are very friendly, acknowledgeable and helpful.
8 September 2025
Reply from FatFace - SALISBURY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - SALISBURY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great Service…
My order arrived quickly to my chosen store for Click and Collect. The member of staff who served me was friendly and polite.
3 May 2025
Reply from FatFace - SALISBURY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy shopping
Easy to order and have delivered to branch. Tried it on when I collected and fortunately did not need to return it but could have done so easily of required.
12 April 2025
Reply from FatFace - SALISBURY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I ordered on line to see the ease of…
I ordered on line to see the ease of using online purchase, I had a very good experience, leisurely browse of the clothes, picked 2 dresses, they were sent to my local store within a couple of days.
When I went to collect, the one was not suitable, received a refund couple of days later, very happy no stress will do more on line shopping now, 👍
11 April 2025
Reply from FatFace - SALISBURY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I recently ordered an item online...
Excellent service 👍 from the Salisbury crew! Thank you 😊
19 March 2025
Reply from FatFace - SALISBURY 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Super helpful and friendly staff
Super helpful and friendly staff who went out of their way to find my delivery.
6 December 2024
Reply from FatFace - SALISBURY 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love fatface great quality lovely staff…
Love fatface great quality lovely staff my husband could almost open a shop of his own with all his fatface clothes 😂
6 December 2024
Reply from FatFace - SALISBURY 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent products and service both in…
Excellent products and service both in line and in the shop
20 November 2024
Reply from FatFace - SALISBURY 2
Hello!
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very friendly
Very friendly, helpful staff.
Excellent quality of women’s clothing.
I particularly love the women’s knitwear
13 November 2024
Reply from FatFace - SALISBURY 2
Hello Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great clothes and staff..
6 November 2024
Reply from FatFace - SALISBURY 2
Hello Steven
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - SALISBURY 2
Hello Caroline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always great quality Tee shirts and…
Always great quality Tee shirts and collaborations such as Jude’s Ice cream from FatFace.
13 August 2024
Reply from FatFace - SALISBURY 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very speedy and courteous service in…
Very speedy and courteous service in store, as always. I placed three separate orders for several different items and only returned two of these - one dress and one top - as I hadn’t realised that due to the design, my bra was showing; unfortunately I’m not lucky enough to be able to go without! The rest of the items are perfect and I’m very pleased with the quality and fit of these.
23 August 2024
Reply from FatFace - SALISBURY 2
Hi Julia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.