Ordering online was super simple for store collection. The only bit I was let down by was after 5 days I had no notification that it was in-store. I checked on the off chance that it was in and they s... See more
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Benjamin was very helpful found me the perfect dress even ordered a petite length that I ended up changing back over for a regular length Salisbury Branch are fabulous and definitely go the extra mi... See more
Company replied
Although my local shop in Salisbury was unable to help me because of my size, I was directed to their website where I was able to purchase larger shirts and longer for the taller man. Well done Fatfac... See more
Company replied
Really friendly and helpful staff. I collected my jumper and also returned a top (too long) without any problems at all.
Company replied
Company details
- #280 of 620 best companies in Clothing Shop
- #168 of 286 best companies in Fashion accessories shop
- #130 of 242 best companies in Men's clothes shop
- #118 of 256 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
8/10 Old George Mall, SP1 2AF, Salisbury, Wiltshire, United Kingdom
- 01722 340163
4.9
Excellent
135 reviews
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Ordered this top online but was too big…
Ordered this top online but was too big so took it back to local branch. The assistant could not of been more helpful, checking and finding the only one in my size in store. A lovely top, needed a size smaller than usual.
25 November 2023
Reply from FatFace - SALISBURY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - SALISBURY 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really helpful
Really helpful lady behind the till. The size wasn't out and she checked and found one in the stock room which was great.
22 November 2023
Reply from FatFace - SALISBURY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - SALISBURY 2
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Good experience
Good time to wait for order to be ready for collection.
Staff in the store were very quick.
Only downside was the webpage when it was time to pay, for some reason it kept booting me out.
16 October 2023
Reply from FatFace - SALISBURY 2
Thank you for your positive review regarding your recent visit to our Salisbury store.
It is great to read such positive comments regarding our lovely store crew. I'll be sure to pass your feedback on about our website, too.
Have a lovely day! LB
Great service
They didn't have the size I wanted and offered to see if it was available to order. Ot was do I ordered it to the store for free and it came eithin 2 days. Great service.
17 October 2023
Reply from FatFace - SALISBURY 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Reply from FatFace - SALISBURY 2
Thank you for your 5* review regarding your recent visit to our Salisbury store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Fantastic designs and good quality
I have been a customer of fatface for over 20 years. There is always a design to suit all age groups. Mandy and her team in Salisbury have always given me excellent customer service. Well done ❤️
25 August 2023
Reply from FatFace - SALISBURY 2
Hi Caroline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great colours styles & quality in…
Great colours styles & quality in clothes.
Friendly helpful staff
2 August 2023
Reply from FatFace - SALISBURY 2
Good Morning Melanie, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items. Take care - JW
Very efficient click and collect process
31 July 2023
Reply from FatFace - SALISBURY 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Overall Customer Service
Delivery was very quick. Unfortunately the article was not for me, but the staff in the local store were very efficient in processing the return.
2 July 2023
Reply from FatFace - SALISBURY 2
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - CD
Friendly, helpful staff.
Enjoyed 2 really great visits to Fat Face last week (Wimborne and Salisbury branches). The staff couldn’t have been more welcoming and friendly. There was a lovely atmosphere in both branches and so many beautiful summer clothes to choose from.
Thank you Fat Face team, I’m looking forward to my next pay day visits!
27 June 2023
Reply from FatFace - SALISBURY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Was dissatisfied with no click and…
Was dissatisfied with no click and collect, this is not the first time That I have had this problem, postage was very expensive, but quality is always good.
20 June 2023
Reply from FatFace - SALISBURY 2
Good Morning
Thank you for your review and for sharing your recent experience with us.
We hope you love your new items!
Have a great day!
EP
Helpful mail order after sales in the shop.
Very friendly and helpful sales assistant at local shop. She dealt with my mail order return items there and reordered in smaller sizes for me. Deliveries were prompt.
1 June 2023
Reply from FatFace - SALISBURY 2
Thank you so much for your review. We are pleased to hear that you have had a positive shopping experience with us. Your comments will be shared with our wonderful team🥰 - RS
Return and exchange for broken…
Return and exchange for broken earrings, excellent service.
31 May 2023
Reply from FatFace - SALISBURY 2
Thank you so much for your review. We are pleased to hear that you have had a positive shopping experience with us and we look forward to seeing you again soon! - RS
Reply from FatFace - SALISBURY 2
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS
Although my local shop in Salisbury was…
Although my local shop in Salisbury was unable to help me because of my size, I was directed to their website where I was able to purchase larger shirts and longer for the taller man. Well done Fatface.
25 May 2023
Reply from FatFace - SALISBURY 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Fantastic experience!
Ordered two sale items online, picked up in Fatface store so no delivery charge. Staff in the store were very efficient and helpful. I tried on the items in the store. Such an easy process! I love the items, great quality and fit. I recommend Fatface clothing and shopping online with store free delivery.
7 May 2023
Reply from FatFace - SALISBURY 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Love FatFace
Love FatFace - love the product and the service both on line and when visiting my local branch in Salisbury.
29 April 2023
Reply from FatFace - SALISBURY 2
Hi Jo
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Online order for store collection.
Ordering online was super simple for store collection. The only bit I was let down by was after 5 days I had no notification that it was in-store. I checked on the off chance that it was in and they said it was and they didn't understand why I hadn't been notified.
22 April 2023
Reply from FatFace - SALISBURY 2
Hi Gemma
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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