Staff members with a keen sense of fashion and style can significantly boost shop floor sales. I experienced this firsthand during my second shopping trip on Wednesday, 26 August 2026. My first trip h... See more
Company replied
Location
Switch locationUnit 28 West Quay Shopping Centre, Harbour Parade, SO14 7EG Southampton, Hampshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff were very helpful, and one staff member was particularly helpful when we came to pay for some clothing & accessories. She went out of her way to give advice on best restaurants to eat as we... See more
Company replied
Loved the new Call to the Sea collection. Had an actual trip to a local Fatface shop recently - one of those brilliant shopping days when you find exactly what you didn't know you wanted until you saw... See more
Company replied
I've ordered several items recently in a size 6s or 6 for tops and everything is absolutely huge!! Ive been buying fat face clothing for years in this size and am really disappointed that you have al... See more
Company replied
Company details
- #272 of 589 best companies in Clothing Shop
- #160 of 273 best companies in Fashion accessories shop
- #114 of 250 best companies in Ladies' clothes shop
- #127 of 229 best companies in Men's clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 28 West Quay Shopping Centre, Harbour Parade, SO14 7EG, Southampton, Hampshire, United Kingdom
- 02380 330868
4.7
Excellent
171 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Petite order
Petite sizes have to be ordered on line, shop delivery free, so could collect and try on then return unwanted items at same time, Great!
3 May 2026
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always the service is great and staff…
Always the service is great and staff is very friendly. The material is always great quality. My son absolutely loves going to the west quay store !
26 April 2026
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always happy with FATFACE
Always happy with FATFACE
quick delivery and fantastic service
You get what you pay for 👍
15 April 2026
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The products are lovely but the…
The products are lovely but the delivery service was terrible the parcel was delivery at 11.30at night and left by the front door in the rain and was not discover till the next morning not impressed
4 April 2026
Reply from FatFace - SOUTHAMPTON 3
Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE
Beautiful spring top (shame about the instore sizes)
I spotted a beautiful top, perfect for the spring, in store. I tried it on but it was just a fraction too small. There were no larger sizes in store (I was looking for an 20) so I checked out the website. I did this while I was in the changing room. Luckily I was able to order the size I wanted but, it was a shame to see there were 3 other larger sizes available that aren't in the store. Having discovered this, I then had a look around the store & the largest size I found was 18. Are Fatface ashamed to have plus size women wearing their clothes?
15 March 2026
Reply from FatFace - SOUTHAMPTON 3
Thank you for your review. At the moment, due to space limitations in our stores, we’re only able to carry a selected range of sizes on the shop floor - typically up to a size 18. However, we do offer a wider size range online, and we’re always happy to help with ordering to store or home if that’s more convenient for you.
We know how important it is to have more inclusive sizing available in store, and this is something we’re continuously reviewing. Your feedback is really appreciated and will be shared with our team as we work to improve the experience for all our customers.
Good but.....
Great quality clothes albeit a little pricey. Friendly helpful staff. Just a pity the shops are so small & only hold a fraction of the online variety & colours. For me I need to try the clithes on as their actual sizes vary between garnents even though they are labelled the same size.
5 March 2026
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The guy that works for you at the…
The guy that works for you at the Westquay Southampton branch. Great customer service. Naturally pleasant & helpful without the attitude that so many staff have.
1 February 2026
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Wonderful staff
Fatface in West Quay, Southampton, i really hope this gets to the people who deserve it the most: Jess, thank you for helping me choose the plethora of skirts to try on so I didn't have to search every rail in the store myself, so helpful.
Sophie, thank you for your help in deciding which skirt to buy, its because of you that I bought the skirt!
And finally, thank you David for your kindness and cheerful chatter at the till, you made me feel really good about myself.
What a fabulous store, its the people who made it the great experience that it was today.
I love the skirt too....pockets! But the staff made me want to leave a review, the product alone wouldn't have.
Thank you, wonderful people x
7 February 2026
Unprompted review
Reply from FatFace - SOUTHAMPTON 3
Hello Danielle
Thank you so much for your wonderful review.
Your comments have been passed directly to Jess and her team. We are so pleased to hear you had such a great visit to our Southampton store, and we look forward to welcoming you back soon.
LE
Easy to order and collect from store
Easy to order and collect from store. When I collected the item I noticed it was faulty, luckily they had a replacement in store so the assistant swapped them for me. Friendly and helpful staff.
30 January 2026
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent service and products!
7 January 2026
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - SOUTHAMPTON 3
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Delivery was fast and efficient
Delivery was fast and efficient, quality of items was great with lots of fun design details such as extra buckles and straps on the trousers I ordered and when one item had to be returned due to sizing issues it was easy to send a return right in the store.
23 November 2025
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The staff were really helpful when i…
The staff were really helpful when i went to pick up a parcel
12 November 2025
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The Jeans Whisperer - Claudia
Been looking for a pair of jeans for ages (they are so hard to find) - I went in yesterday and ended up finding a pair I wanted to try on a different size. The staff were so accommodating and got it ordered for me. What really stood out was when I returned to the store today and wasn’t happy with the fit of the jeans I ordered, the most amazing lady, Claudia went to the bag and found two pairs that would be a good size a fit for me and I found the perfect pair! This made my whole entire year! Thank you so much Claudia for your amazing service and for making shopping fun again!
27 October 2025
Unprompted review
Reply from FatFace - SOUTHAMPTON 3
Good morning Alyssa
Thank you so much for your wonderful feedback! We're delighted Claudia could help you find your perfect Jeans - we'll make sure she hears your kind words.
Thank you, LE
Amazing trousers
I bought 2 pairs of trousers and I LOVE them both so much. Both are perfect for going into the colder months.
I received amazing service in the Southampton store also. Staff were very friendly and helpful.
9 September 2025
Reply from FatFace - SOUTHAMPTON 3
Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.
All the best, LE
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.