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Review summary

Created with AI, based on recent reviews

Evaluating 1,898 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, website, booking process, and order fulfillment as easy, intuitive, and seamless. Many people highlight the quick receipt of tickets and confirmation emails, making the overall process stress-free and efficient. However, some customers also noted issues with the app, particularly concerning password resets and account recognition. A few people expressed dissatisfaction with unexpected booking fees and difficulties in accessing tickets, while a small number of others mentioned purchasing tickets for cancelled events or experiencing complications with order modifications.

What people talk about most

User experience

Consumers find user experience to be positive. Many reviewers praise the booking system and app for being... See more

Website

People report positive experiences with the website, highlighting its ease of use and intuitive layout for... See more

Booking process

Customers consistently express satisfaction with the booking process, describing it as quick, easy, and... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ticket purchasing process to be... See more

Application

Reviewers mention ambiguous feedback about the app. Many customers found the app easy to use, simple, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I need to update this review. I have received confirmation. This was an oversight on my behalf so sincere apologies to fatsoma. My previous review. I purchased ticket but as yet have not re... See more

Rated 5 out of 5 stars

I always find these reviews difficult but the fact that I don't have anything bad to say speaks volumes. The process felt safe and the layout was easy to navigate. No confusion, that's all I can ask �... See more

Rated 5 out of 5 stars

Quick & easy. I used Apple Pay which I was unsure would be available so that was a bonus. Confirmation came through immediately & tickets able to save straight away too.

Rated 5 out of 5 stars

Tickets easy to find from Facebook link and reasonable price. Booking system easy to use. I look forward to booking more. Just wish I discovered this earlier. Thank you 😊


Company details

  1. Event ticket seller

Written by the company

Fatsoma is an event marketing platform that enables event promoters to connect with their fans and sell out events.


Contact info

  • Jactin house, 24 Hood St, Ancoats, Manchester , M4 6WX, Manchester, United Kingdom

  • fatsoma.com

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
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1-star

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Terrible communication

We bought tickets for Mama Mia Al Fresco dinning experience at Allerton Manor Golf Club in Liverpool.

❌ I do not recommend this as per personal experience. ❌
They cancelled the event due to rain forecast which is understandable but they didn’t call us or email us (they said “they did” but I have not received anything). So all of us turned up to the event just to to find out about cancellation and get our Friday night ruined. They gave options for us to either ask for a refund or pick another event date (I had to call them as no communication at all after 1 week). We opted to go for refund as we had lost trust already at this point. But they didn’t include booking fee of £7 per person in the refund. So we lost travel costs, our precious time plus £7 each for all of us. Now they stopped replying to my emails. Such terrible communication and no respect to the customers at all.

1 May 2026
Unprompted review
Fatsoma logo

Reply from Fatsoma

Hi May,

We're sorry to hear that you've had a bad experience about an event that you were due to attend.

Fatsoma is a self service ticketing platform which event organisers use to list tickets to the events that they're putting on.

We don't organise the events ourselves. As soon as an organiser lets us know that an event is cancelled we'll inform all guests and let you know how to request your refund. We're sorry that this organiser did not inform us until after the event.

Rated 1 out of 5 stars

Do not recommend

They charged $30 for what almost everyone else got for free. The rooftop was not exclusive, and they double booked it with a birthday party to the right. To the left was anyone who wanted to be there and didn’t pay. Because they had so little space for the event, many people were outside the roped off area, which is also where we ended up. So, we could’ve had the same experience for free. Walking up to the event, a baggie of cocaine dropped from the heavens into the homeless encampment. A fellow with a torch between his legs was nearby. You would think this was the worst part of the evening, but instead the men who approached my party at the event included a pedophile. You can read about him in the internet. If I could give this zero stars I would.

22 May 2026
Unprompted review
Fatsoma logo

Reply from Fatsoma

Hi Amber,

We're sorry to hear that you've had an issue with an event that you attended.

Fatsoma is the ticketing site, we don't organise the events that are put on the site. As your review is of an event we'd recommend reaching out to the event organisers directly regarding this as they should be able to assist.

Rated 5 out of 5 stars

Quick and easy to book my tickets

Quick and easy to book my tickets. Apps really easy to navigate through, this was my first time booking tickets with Fatsoma and i found it super easy had no trouble at all. Definitely be using them again for my tickets.

15 May 2026
Unprompted review
Rated 1 out of 5 stars

I signed up to the app and bought…

I signed up to the app and bought tickets. Every time I try and check about the tickets I've purchased it doesn't recognise my account so I don't know if I have tickets or not. I've registered again and it doesn't recognise me again. So far a terrible start.

21 May 2026
Unprompted review
Fatsoma logo

Reply from Fatsoma

Hi Jonathan,

Sorry to hear that you're having issues. The app an the website use the exact same log in info. You do not need to register again if you already have an account. If you are having issues with your account you can contact our team at support.fatsoma.com

Rated 3 out of 5 stars

An Expensive Booking Experience

Nothing special about the service, but being charged £2.50 for the pleasure of using your web form is abominable.
Dangling a prize draw for review sounds shady.
You can keep your vouchers.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Update


I need to update this review.
I have received confirmation. This was an oversight on my behalf so sincere apologies to fatsoma.

My previous review.
I purchased ticket but as yet have not received confirmation. I will be ringing to find out what's happened as the money has gone from my account. Very disappointed.
I need to uodate this review.

19 May 2026
Unprompted review

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