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Review summary

Created with AI, based on recent reviews

Evaluating 1,898 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, website, booking process, and order fulfillment as easy, intuitive, and seamless. Many people highlight the quick receipt of tickets and confirmation emails, making the overall process stress-free and efficient. However, some customers also noted issues with the app, particularly concerning password resets and account recognition. A few people expressed dissatisfaction with unexpected booking fees and difficulties in accessing tickets, while a small number of others mentioned purchasing tickets for cancelled events or experiencing complications with order modifications.

What people talk about most

User experience

Consumers find user experience to be positive. Many reviewers praise the booking system and app for being... See more

Website

People report positive experiences with the website, highlighting its ease of use and intuitive layout for... See more

Booking process

Customers consistently express satisfaction with the booking process, describing it as quick, easy, and... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ticket purchasing process to be... See more

Application

Reviewers mention ambiguous feedback about the app. Many customers found the app easy to use, simple, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I need to update this review. I have received confirmation. This was an oversight on my behalf so sincere apologies to fatsoma. My previous review. I purchased ticket but as yet have not re... See more

Rated 5 out of 5 stars

I always find these reviews difficult but the fact that I don't have anything bad to say speaks volumes. The process felt safe and the layout was easy to navigate. No confusion, that's all I can ask �... See more

Rated 5 out of 5 stars

Quick & easy. I used Apple Pay which I was unsure would be available so that was a bonus. Confirmation came through immediately & tickets able to save straight away too.

Rated 5 out of 5 stars

Tickets easy to find from Facebook link and reasonable price. Booking system easy to use. I look forward to booking more. Just wish I discovered this earlier. Thank you 😊


Company details

  1. Event ticket seller

Written by the company

Fatsoma is an event marketing platform that enables event promoters to connect with their fans and sell out events.


Contact info

  • Jactin house, 24 Hood St, Ancoats, Manchester , M4 6WX, Manchester, United Kingdom

  • fatsoma.com

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
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1-star

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quick & easy

Quick & easy. I used Apple Pay which I was unsure would be available so that was a bonus. Confirmation came through immediately & tickets able to save straight away too.

16 May 2026
Unprompted review
Rated 3 out of 5 stars

The app is ok… but it’s another app…

The app is ok… but it’s another app that you have to download to access to one event. It’s starting to be annoying.

18 May 2026
Unprompted review
Fatsoma logo

Reply from Fatsoma

Hi Audrey, All tickets are emailed to you as soon as you finish your purchase. You do not need to download the app to access your tickets.

Rated 5 out of 5 stars

Super simple options for tickets

Super simple options for tickets and prices were very clear for the event.
Very smooth process and communication was instant with the tickets I had purchased.
Thanks

15 May 2026
Unprompted review
Rated 4 out of 5 stars

Tickets purchase was seamless & easily…

Tickets purchase was seamless & easily to follow, events clearly outlined for correct selection. Simple steps to create account & access tickets which are also shared by email. Only issue is on downloading the app, set password is not accepted despite using password reset function.

15 May 2026
Unprompted review

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