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Fatsoma Reviews 3,413

•
TrustScore 4.5 out of 5

4.5

Event ticket seller
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Review summary

Created with AI, based on recent reviews

Evaluating 1,898 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, website, booking process, and order fulfillment as easy, intuitive, and seamless. Many people highlight the quick receipt of tickets and confirmation emails, making the overall process stress-free and efficient. However, some customers also noted issues with the app, particularly concerning password resets and account recognition. A few people expressed dissatisfaction with unexpected booking fees and difficulties in accessing tickets, while a small number of others mentioned purchasing tickets for cancelled events or experiencing complications with order modifications.

What people talk about most

User experience

Consumers find user experience to be positive. Many reviewers praise the booking system and app for being... See more

Website

People report positive experiences with the website, highlighting its ease of use and intuitive layout for... See more

Booking process

Customers consistently express satisfaction with the booking process, describing it as quick, easy, and... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ticket purchasing process to be... See more

Application

Reviewers mention ambiguous feedback about the app. Many customers found the app easy to use, simple, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I need to update this review. I have received confirmation. This was an oversight on my behalf so sincere apologies to fatsoma. My previous review. I purchased ticket but as yet have not re... See more

Rated 5 out of 5 stars

I always find these reviews difficult but the fact that I don't have anything bad to say speaks volumes. The process felt safe and the layout was easy to navigate. No confusion, that's all I can ask �... See more

Rated 5 out of 5 stars

Quick & easy. I used Apple Pay which I was unsure would be available so that was a bonus. Confirmation came through immediately & tickets able to save straight away too.

Rated 5 out of 5 stars

Tickets easy to find from Facebook link and reasonable price. Booking system easy to use. I look forward to booking more. Just wish I discovered this earlier. Thank you 😊

Company details

  1. Event ticket seller

Written by the company

Fatsoma is an event marketing platform that enables event promoters to connect with their fans and sell out events.

Contact info

  • Jactin house, 24 Hood St, Ancoats, Manchester , M4 6WX, Manchester, United Kingdom

  • fatsoma.com

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

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Replied to 99% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

3 to 4 times more men than ladies

You guys did well organizing it with the dance instructor, the cigar gift and the singer. However, there were 3 to 4 times more men than ladies. I regret coming and I feel that there should be a balance on gender ticket sales. You could stop selling men tickets if it does not come close to the ladies coming to the event.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Clear and intuitive

Clear attractive website with interesting and varied event choices. The site is easy to use, intuitive, even for a pensioner with fairly limited ICT skills.
Tickets were sent through immediately and placed in my online wallet.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Seamless

I booked tickets to see The Karma Effect and it was seamless, easy and I felt very satisfied. All the information about the gig was present and easy to find.

18 May 2026
Unprompted review
Rated 1 out of 5 stars

The gig was cancelled but still got charged Booking fee

The gig was cancelled. It was still being advertised on the night. I was fooled into booking the gig and turned up. wasted time and money and to add insult to injury could not get a full refund of ticket and booking fee!

15 May 2026
Unprompted review
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Reply from Fatsoma

Hi Seamus,

We're sorry to hear that the gig that you'd bought tickets to was cancelled. Unfortunately when an event is cancelled we're unable to refund our fees.

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