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Fatsoma Reviews 3,413

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TrustScore 4.5 out of 5

4.5

Event ticket seller
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Review summary

Created with AI, based on recent reviews

Evaluating 1,898 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, website, booking process, and order fulfillment as easy, intuitive, and seamless. Many people highlight the quick receipt of tickets and confirmation emails, making the overall process stress-free and efficient. However, some customers also noted issues with the app, particularly concerning password resets and account recognition. A few people expressed dissatisfaction with unexpected booking fees and difficulties in accessing tickets, while a small number of others mentioned purchasing tickets for cancelled events or experiencing complications with order modifications.

What people talk about most

User experience

Consumers find user experience to be positive. Many reviewers praise the booking system and app for being... See more

Website

People report positive experiences with the website, highlighting its ease of use and intuitive layout for... See more

Booking process

Customers consistently express satisfaction with the booking process, describing it as quick, easy, and... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ticket purchasing process to be... See more

Application

Reviewers mention ambiguous feedback about the app. Many customers found the app easy to use, simple, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I need to update this review. I have received confirmation. This was an oversight on my behalf so sincere apologies to fatsoma. My previous review. I purchased ticket but as yet have not re... See more

Rated 5 out of 5 stars

I always find these reviews difficult but the fact that I don't have anything bad to say speaks volumes. The process felt safe and the layout was easy to navigate. No confusion, that's all I can ask �... See more

Rated 5 out of 5 stars

Quick & easy. I used Apple Pay which I was unsure would be available so that was a bonus. Confirmation came through immediately & tickets able to save straight away too.

Rated 5 out of 5 stars

Tickets easy to find from Facebook link and reasonable price. Booking system easy to use. I look forward to booking more. Just wish I discovered this earlier. Thank you 😊

Company details

  1. Event ticket seller

Written by the company

Fatsoma is an event marketing platform that enables event promoters to connect with their fans and sell out events.

Contact info

  • Jactin house, 24 Hood St, Ancoats, Manchester , M4 6WX, Manchester, United Kingdom

  • fatsoma.com

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

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Replied to 99% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Motown Monty

Easy access to app . booked tickets no problem and quick return of tickets good app you can see what venues on up and down the country.

17 May 2026
Unprompted review
Rated 1 out of 5 stars

this literally doesn't work

ive been trying to get my payout for a month now and i've been ghosted by customer service

10 April 2026
Unprompted review
Fatsoma logo

Reply from Fatsoma

We're sorry to hear that you're having an issue with your withdrawal.

International withdrawals require international bank details to be able to get correctly routed to your bank. We can see our team is working with you to try and get to the route of this issue, we're sorry that this is taking a little longer than expected

Rated 3 out of 5 stars

The app is a mess

The app is a mess, it is unclear which time the event is because the app uses different time zones in all communications.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

I had a very good time

I had a very good time. Eventhough the AI matching was quite off, i like the dynamic of knowing people around my age and with similar, but at the same time, different interests.

14 May 2026
Unprompted review
Rated 4 out of 5 stars

Easy process

It was easy to find the event i was looking for by typing in location.
The booking process was quick & easy too. Having an account helps find your tickets fast.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Really impressed with how easy it was…

Really impressed with how easy it was to search for event in my city, then choose dates I had available to head out and met some new people. All the relevant details were right there - no confusion at all. Very easy to use. All I had to do was click the pink button to book my ticket - fill in a few basic details and register for the event. Such a breeze. The email confirmation was prompt and I was very happy with the process.

2 May 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience by mistake I paid…

Terrible experience by mistake I paid for an extra ticket for 5th June concert —having bad time getting a refund absolutely disgusting I am 78 years of age and not really tech savvy you can’t talk to someone live

11 May 2026
Unprompted review
Fatsoma logo

Reply from Fatsoma

Hi Brian,

We're sorry to hear that you're struggling to get a refund.

Refund policy is set by the event organisers rather than ourselves. You can request a refund from the organiser at www.fatsoma.com/orders when signed into the account.
As a website we do not have a phone contact number.

Rated 4 out of 5 stars

Easy to sort the tickets out for the…

Easy to sort the tickets out for the event. Only issue I have is the extra booking cost of £2.50 per ticket which then added £15 to my total ticket costs. £2.50 in total would have made more sense.
Also, not sure why I need to download an app just an email with the tickets attached would have been fine.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Purchasing my tickets for a tribute

Purchasing my tickets for a tribute concert was super easy and amazing to understand. I was sent a confirmation email immediately after purchasing my tickets, with the ticket included. Would recommend!

11 May 2026
Unprompted review

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