FaultFixers Reviews 27

The team were fantastic during the implementation stage and have been responsive to any issues or queries we have had.

The system itself has helped our group improve our management of issues and faults identified across numerous sites, and commended by our governing bodies.

It’s been a pleasure working with the Faultfixers team! From the very beginning, they’ve been incredibly helpful and approachable, the communications are on point, making the entire experience so smooth. The onboarding process was well-organized and attentive, and the app itself is very straightforward and easy to use. It’s also great to see the development team consistently adding new features and improvements. Highly recommended! P.S. Special thank to Russ and Will for supporting us and always there for any questions.

FaultFixers has been incredibly helpful in improving our company’s efficiency. They’re always quick to respond whenever an issue arises, and their turnaround times are excellent, most problems are resolved within a week

We have been with FaultFixers for a number of years now and as a reactive tool it is both comprehensive and exceptionally user friendly, for the desktop portal to the app, it is intuitive and easy to use.
The granular detail that can be accessed once the software is in use and the population process has been completed is immensely helpful when costing and tracing problematic areas.
The ability to source templated forms to assist in compliance PPMs has been another helpful addition in a long line of customer feedback being take on board.
The attention to detail and caring attitude of the developers and customer service has proven invaluable.
Cannot recommend highly enough.

Fault Fixers have been amazing for our company - they have really simplified our ticketing system with our maintenance. The site is so easy to use and with staff's help only a click away, I have always had my questions answered super quickly and staff are so friendly too - so highly recommend

FaultFixers has revolutionised the way we manage our assets and maintenance scheduling. The system provides visibility to all that need it and we've seen a huge increase in response time to reactive ticketing. SO much better than our old paper-based system.

Our customer needed a way to manage 3 campuses and to have faults reported simply.

A quick scan of a qr code, loads the campus, select the room and a report is easily reported with a picture if needed.

It has helped the site team manage and prioritise repairs.

Our team has been using Faultfixers for some months now and it has significantly improved our customer support operations. The reporting tools provide clear insights into performance metrics, helping us identify areas for improvement. Highly recommended for teams looking for a reliable and scalable solution.

staff always friendly and ready to assist. Faultfixer is an amazing app to keep track of jobs within our care homes. Our maintenance guys also find this so easy to use and to upload pictures of the job
Messaging the faultfixer team is so easy, the wait time could be slightly improved especially if wanting info straight away, but they always get back to you within 24hours and again staff very helpful

Faultfixers customer service is excellent. Any questions I have, no matter how big or small, they get back to me almost instantly

The software is simple to use for both reporting and from the engineers side.
technical support is second to none fast response and you can talk to a human!

Staff members have been very helpful, and FaultFixers has been a great tool for us so far. We are not yet using it fully for our planned preventative maintenance (PPM), but there are plans to implement this in the near future. It would be beneficial to have more analytical features, such as the ability to filter tickets by categories like type of damage or “nice-to-have” requests. We understand that the development team is currently working on these enhancements.

Faultfixers help team (particularly Doug) are always incredibly helpful with any issue I have and always do their best to solve problems promptly. They take time to understand exactly what the issue is in your context and provide good explanations. Screenshots and guides to processes are helpful too.

I have always found faultfixers to be very responsive and helpful if I am having any problems. They are also happy to accommodate ideas for adding things to the system.

This is by far the best job logging system out of the three I have used. It has obviously been designed by people who have had experience in the maintenance business. Also it is handy to be able to leave feedback with things that can be added to improve the system.

Great customer service team at Faultfixers. Needed to make some changes for ease of use for our users. Doug understood what I needed, guided me through info required and kept me up to date with progress.

After 15 months of FaultFixers helpdesk management for 250+ platform users, I am glad we opted for FaultFixers. With a few initial tweaks that were very quickly implemented by the FF admin and tech teams, it has helped us to completely streamline all our corporate services work, both administratively and especially the scheduling and execution of technical work. The ease of updating both technical teams and customers within the same space has been instrumental in lowering customer complaints as well as the visibility offered to customers in the processing of requests. Customers are informed in real time and get to have a real say in the completion of their request. They also get to comment and comment at every stage of the process and that allows the helpdesk to monitor the rate of customer satisfaction. As the principal CRM tool used by our helpdesk, we now use it all our corporate services including Estates management, Technical works group, Protocol services, IT support, Transport services, Security services, Office management and general Helpdesk enquiries.

Very responsive and helpful!!

Thank you Doug, really appreciate the support!

Laura - Aurem Care

I had a teams meeting with Doug and he was very helpful. He is so patient. He was happy to show me through the system even though he had shown me this before. He was clear at describing the different features and at no point did I feel rushed. He also took the time to show me other features on the program that I was unaware of and how to use these.