FCP Euro Reviews 1,574

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the quality of the products, often noting that they are comparable to genuine dealer parts but at a reduced price. Many people appreciate the helpfulness and knowledge of the customer service team, especially when it comes to verifying part fitment. However, some customers have expressed significant dissatisfaction with the delivery service, citing slow shipping, unexpected delays, and issues with carriers. There are also concerns regarding the return policy, with some people reporting difficulties with the lifetime guarantee program, denied returns, and being charged for return shipping even when incorrect parts were sent.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy. While some reviewers praise the great... See more

Order

Users describe ambiguous interactions with order. While some customers appreciate the wide selection of parts... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While some customers praise helpful agents who... See more

Delivery service

Customers consistently note negative experiences with delivery service. Many reviewers express frustration... See more

Return policy

People report negative experiences with the return policy, citing issues such as having to pay for return... See more

Based on these reviews

Rated 4 out of 5 stars

I'm updating my review since Kevin from FCP reached out and was able to track everything down and come up with a solution in less than 12hrs. I just wish this had happened when I first contacted the... See more

Company replied

Rated 4 out of 5 stars

Sometimes prices are higher than they are at the dealer; the shipping is horrible - those are the weaknesses. But overall highly recommend this company and their products are great excellent as wel... See more

Rated 5 out of 5 stars

first time ordering from Denmark. 100000 Thanks to Crew for super costumor service and support. They know what they are talking about ;)

Rated 5 out of 5 stars

Had an order placed over a week ago with no updates. I contacted customer service over the phone and they cannot refund my order because it is "in processing." Apparently, an oil change kit listed as... See more

Company replied


Company details

  1. Auto parts shop

Written by the company

Family-owned since 1986, FCP Euro is the trusted home for European car owners and professionals, delivering quality parts, expert guidance, and a leading lifetime replacement guarantee. Shop parts for your car at fcpeuro.com.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
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Replied to 76% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

MY ORDER

When I order thru FCP Euro their service and parts are high quality and great price. If I had a question at any giving point. I can call them and ask them any question they treat me like part of their family. Thanks FCP Euro.

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Exelente parts for your car

They have a great service and parts
I buy many times from this company and I have exelente service the parts arrived in perfect condition well packaged and you can find everything on their website, easy to navigate and the price are very competitive with the other companies

3 January 2025
Unprompted review
Rated 5 out of 5 stars

FCP delivers swiftly and complete…

FCP delivers swiftly and complete orders
The packages arrive without damage and the selected kits contain everything as advertised. We have several cars inour family andto date have not needed to engage customer support.

25 January 2025
Unprompted review
Rated 5 out of 5 stars

FCP has the right stuff

FCP has the correct goods for your European vehicle. The warranty is incredible and the service could not be faster.
I buy just about all my parts and liquids from them.
In at least 10 years, I've never gotten the wrong item.

24 January 2025
Unprompted review
Rated 5 out of 5 stars

FCP Euro the place to buy

FCP Euro is a great company to deal with. From their customer service to the parts that get delivered is just awesome. I have been doing business with them for about 3 years now and NEVER had a bad experience. Try for yourself you will not be disappointed. That should be their slogan.

23 January 2025
Unprompted review
Rated 5 out of 5 stars

An amazing company

An amazing company. We had a slight shipping issue. They went above and beyond to help out. I highly recommend buying from them. And definitely will again myself.

22 January 2025
Unprompted review
Rated 4 out of 5 stars

First stop for parts

Prices are always competitive, shipping is consistent, and service is excellent. The lifetime warranty for the parts is a big reason why they are my first stop for online parts.

23 January 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I’m new to owning a German vehicle and have been able to find all the things I need at FCP for maintaining my car. Being local is even better, I can get parts next day

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Prices are reasonable

Prices are reasonable. Parts ship quickly. DIY videos are very good. Comprehensive packages for projects like brake jobs. Parts for New and older German cars.

18 January 2025
Unprompted review

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