Fenetic Wellbeing Reviews 100

Absolutely great service from this company. Made an appointment to view a ROLLz walker wheelchair that I had seen someone using on a cruise and told them I would like to try one out .
Was met by Carl and he demonstrated the walker to us there was no pressure at all in his technique.
I decided to buy one as I have c o p d and sometimes struggle with my breathing and yet I do try to walk as far as I can for my joint health . Then if needs be I can either sit down for a while or can convert this great Rollator into a wheelchair for hubby to push me .
I would definitely recommend the ROLLZ Rollator and using this great company for your needs . It was very competitively priced too . Bought it there and then in store .

From Chris matz:
Thanks Jane and Leah
Appreciate you and your wonderful customer service.
Always helpful.
Thanks for arranging and asking for a service engineer quickly due to my medical needs.
They came Saturday to fix recliner and it was a breeze.
The guy Michael was fantastic
All done all good
Five ⭐⭐⭐⭐⭐
Excellent customer service
10/10
Thank you 🏆🏆🏆🏆🏆

I cannot thank the team at Fenetic Wellbeing enough, especially Carl and Leah. My husband has Progressive MS, and finding the right wheelchair for him has been an exhausting journey. I spent months searching online and even bought and returned two other electric wheelchairs because they weren't suitable for his height and needs.
After visiting many mobility stores, I finally found exactly what we needed here. Carl was incredibly patient and helpful, helping us find a wheelchair that fits my husband perfectly and is light enough for me to manage. The service was professional, and the price was very fair. I highly recommend them to anyone looking for expert advice and high-quality mobility equipment.

Efficient, friendly and helpful service. Would certainly buy from this company again based on this larger purchase
Delivery was faultless and customer service staff go above and beyond to help
I can certainly highly recommend this company

Great tri-walker purchased on Amazon. Fenetic Wellbeing was amazing, great communication and very fast delivery. I would definitely recommend and use again.

Quick delivery. Easy to set up

Charlie and Danny were great, delivered the chair with professionalism and competence. Assembled tested and all controls checked and explained. Thank you guys for a first class service.

Very easy to order .fantastic price . When ordering i thought as it was a very goog price the quality wood be poor. I was amazed to see when it came how well made and strong it was .easy to fit together very pleased with it .Will definitely use them again for mobility aids .

Ordered my Drive Nitro Sprint rollator after much research. The Fenetic Wellbeing website had lots of helpful info and the price was very competitive. But it was in the after sales assistance that the company really stood out.
I had issues with the courier, Parcelforce, the usual ‘you were out when we tried to deliver’ nonsense when I’d been home the whole time. I contacted Fenetic not expecting much help, but they were fantastic! Jane in the customer services team got on the case, liaised with the courier and sorted out the delivery.
I was very impressed by this customer service from the company. Rather than leaving me to deal with the delivery issues myself, Jane provided understanding, reassuring and practical help. Everyone I dealt with at the company was helpful, responsive and friendly.
And my rollator is wonderful! It suits me perfectly as a shorter person as it has a wide range for the handle height. It’s such a help with being able to walk confidently outside. I would definitely use Fenetic Wellbeing again as I am very happy with both the product and the excellent customer service they provided.

My chair was delivered and assembled for free, I`m over the moon with it🙂
Thank you so much to the sales lady for getting it to me earlier than the 4 - 8 days delivery stated. I rang and could actually have it the next day.
Desperately needed as the riser is perfect for getting me to my feet.
Thank you to Danny & Mick, who were friendly, polite and efficient and assembled my chair and gave a demonstration on how it worked. Great job lads !
A quality chair, looks stylish, very comfortable and a game changer for me, PERFECT !
Fantastic service all round. Highly recommended !!

I ordered a Kelbrook Riser Recliner for my Mum which we unfortunately discovered had a small mechanical issue. I contacted Jane, from the Sales Team, late on a Friday afternoon to make her aware of the fault and she promptly took ownership of the issue and phoned me, on the following Monday morning, providing a solution in the form of a replacement chair. She initially spoke with Mum & was so kind & patient, reiterating the importance of us having confidence in their brand and product. She restored our faith, confirming she would organise collection of the ‘faulty’ chair & delivery of a new one. The communication from everyone, including the Delivery Team/Daniyal, was brilliant making the collection/delivery smooth & easy. I had purposely chosen to purchase the chair through Fenetic Wellbeing based on the Customer Reviews I had seen. I’m so pleased that I did as they have more than proven themselves in providing such excellent service. We are so grateful for all their help and understanding and really appreciate everything they’ve done for us. Mum feels safe & happy, the chair itself is fantastic so I would HIGHLY recommend using them & will definitely buy from them again.

I purchased a riser/recliner chair from Fenetic about 3 months ago & at the time of purchase they were great, to a point.
I bought a lovely chair to help with my arthritis. They helped me make sure I got my VAT exemption, arranged to deliver, install & dispose of my old chair & that was that. Job done.
What they didn't do was ask any questions about my health, my height & weight, or my needs.
3 months later I have realised that the chair is making my conditions worse. The biggest issue is that the chair doesn't fit me, it's too big.
I went back to customer services to see if they could help out in anyway. A replacement, a part exchange, a buy back, anything.
They were not interested. Couldn't care less that I am in pain & reaching out to them for help.
I would expect this sort of service from a furniture store or a cheap online provider, but not from a company that brags about being Which recommended & having people trained to provide help to people with disabilities.
I'd stay away if I was you.

The foldable wheel chair we purchased from Fenetic Wellbeing thro Amazon is a very good product, well made and as described by seller. We find it very easy to unfold and fold back up, easy to carry in the bag provided. Very happy and highly recommended.

I was extremely pleased with how quick I received my item which I'm very happy with.
This is excellent customer service I will be recommending Fenetic Wellbeing to my friends and family

Needed to purchase a power chair for myself and after a lot of research I found the Pride Jazzy Carbon Lite chair seemed to be perfect for my needs. I found it at my local store and almost purchased it but decided to do some online research. Fenetic Wellbeing were charging almost £1,000 less than my local company but were based the other side of the country to me. I was a bit nervous at first but I didn’t have to be. This company are brilliant. I rang them for more details which they found out for me. They rang me when I placed my online order to make sure somebody would be in the next day to receive it. The parcel company hadn’t given me a tracking number which concerned me a little bit, so I called them and they even tracked it down for me and called me back to let me know the number.
I wouldn’t hesitate in recommending this company. They have been brilliant from start to finish. And I love my chair, thank you Fenetic Wellbeing

Customer service very helpful and clear and polite. Good price and delivered in good condition. Will recommend to friends requiring similar products.

Just received my Red Drive Devilbiss Nitro rollator deluxe wheeled walking frame

I can't tell you how pleased I am with it. Easy to decide which was right for me. The ordering process was easy and delivery was exactly as stated.

80 year old male ageing disgracefully.

Much appreciated.

--
Brian McCulloch

Urgently needed an electric riser recliner for my mum after a hip operation and Fenetic had a great range, in stock, with immediate delivery! No waiting 10-12 weeks like some companies. Leah in Sales was really knowledgeable and helpful. Danny & Charlie delivered, installed, tested and demonstrated the chair. Absolutely brilliant service and really professional. Highly recommend.

I rang this company to enquire about a replacement part for my R6 Rollater. My query was dealt with in a most efficient and pleasant manner and quickly resolved. I was also treated with understanding and kindness too which as an elderly person is important to me. Really impressed by this company.

Great rise & recliner great team who delivered it can’t fault it